Abdullah S. Al-Mudimigh

Enterprise resource planning: A taxonomy of critical factors.

Abstract This paper presents a novel taxonomy of the critical success factors in enterprise resource planning (ERP) implementation process. ERP benefits cannot be fully realised unless a strong alignment and reconciliation mechanism is established between technical and organisational imperatives based on the principles of process orientation. It is suggested in the taxonomy that measurement takes place in a balanced perspective, and for the purpose of providing useful information that can enable the decision making process and, which can help deliver the corporate objectives and therefore lead the business competitively forward. Upon this premise, the taxonomy is based on a comprehensive analysis of ERP literature combining research studies and organisational experiences. The taxonomy reflects the essential features of ERP systems, as being built based on the principles of business process management. Furthermore, it illustrates that ERP benefits are realised when a tight link is established between implementation approach and business process performance measures.

ERP implementation: lessons from a case study

Many organizations have moved from stand‐alone business information systems applications to integrated enterprise‐wide systems, enterprise resource planning (ERP). The implementation of ERP packages has created an opportunity to re‐engineer business processes within and beyond the organizational scope. Most notably, SAP R/3 has been widely implemented to create value‐oriented business processes that enable a high level of integration, improve communication within internal and external business networks, and enhance the decision‐making process. Though many organizations have reported dramatic improvements from SAP R/3 implementation, others have experienced difficulties in getting the R/3 modules aligned with other business components and systems. This paper describes a case study of a failed implementation of SAP R/3 to re‐engineer the business processes of a major manufacturer. Lessons in terms of factors that led to failure and their future implications are discussed in the light of the contrasting experiences of several best practice companies.

The role and impact of business process management in enterprise systems implementation

Purpose – The purpose of this paper is to investigate the role and impact of business process management (BPM) in successful enterprises system (ES) software package implementation.Design/methodology/approach – A literature review was conducted to understand the critical success factors in successful ES implementation. The review covered numerous published books and articles, and looking at the experiences of several organizations.Findings – ES is far from being an IT project, and is more of an integrated organizational development approach that changes the way organizations do business, and the way work is done. Consequently, to implement ES successfully, organizations must treat it like a change management project and focus on an integrated approach of BPM.Originality/value – This paper addresses the role and impact of BPM in successful ES implementation to improve the experience of many organizations that are undertaking or plan to undertake this effort to improve performance, undertake better decision...

A framework for portal implementation: A case for Saudi organizations

Portals provide an aggregated and personalized view of information through a large application integrating information, people, and processes across organizational boundaries. As such, portals can significantly impact organizations, completely changing how they work and operate. In addition, many critical success factors can affect portals at any stage of implementation. Many organizations lack suitable frameworks for implementing portals to ensure success in the organization, customer satisfaction, and employee morale. To address this gap, we proposed a comprehensive framework to develop and operate portal projects by considering specific critical success factors. We have evaluated and compared this work with previous work in the same field, more accurate and significant results.

Risk Identification, Mitigation and Avoidance Model for Handling Software Risk

Risks in software development have emerged over time and so is the risk management. Quiet a few efforts have been done by the individuals and institutions to contribute in this area to help ensuring that the software development can be done without intervention of risks. This paper focuses on proposing a model that takes care of the most frequently occurring risks and provides a way for handling all of them. The sequence of activities for mitigating all risk factors: proposed in this paper are combined in the model. This paper is expected to unleash all the handling and avoidance mechanisms for software risks.

A model for the efficient implementation of portals

Portals are the gateways that integrate the information from different sources on a single window and provide it to the end users. Portal implementation is a very intricate job as it requires a significant amount of resources and knowledge to invest. Portals have the ability to improve the status and ranking of an enterprise to the best of the customer satisfaction and employees moral. For this reason we have proposed a model for the complete implementation and services delivery of portals. The model has two parts that describe the overall performance and the entire framework of portal implementation. Finally the proposed model is an iterative model that can proudly accept changes at any stage of its implementation.

CRM Scorecard Measurement: The Case for the Banking Sector in Saudi Arabia

Customer relationship management (CRM) has become one of the leading business strategies in the new millennium. Companies have invested or are planning to invest huge amounts to implement CRM strategies, tools and infrastructure in order to attract and retain profitable customers in today’s increasingly competitive markets. For that, they are recommended to have a measurement system to manage and assess the effectiveness of CRM initiatives. One of the effective performance measurement methods is the Balanced Scorecard (BSC). In this paper we proposed a CRM Scorecard for the evaluation and enhancement of CRM systems of the Saudi Arabian Banks to improve the customer satisfactions and loyalty. The purpose of this research has been to identifying the variations made on BSC to become suitable to measure the performance of CRM.

A Project Management Approach to Service Delivery Model in Portal Implementation

Portals are the central point of communication, customer services and commerce through networks. Most service provider portals don’t have these facilities as the investors are focusing on experience rather than modern technologies. Portals are continuous projects and need updates time to time with new technologies and human expertise. The objective of this paper is to propose a complete service delivery technique and all the compulsory steps in portal implementation. The presented model is benefited in service delivery to all customers and for the improvement of portal implementation functionality.

Data Mining for Customer Queries in ERP Model A Case Study

Customers always play a key role for the establishment or mean of crisis for any organization. In this paper, we applied data mining techniques on MADAR data for the perfection and development of the organization as well as making their customers more and more satisfied and contented. In the presented model we specially kept customers on the top and emphasized and highlighted the role of customers for every organization. By using their characteristics and surroundings we clustered the data on the basis of action taken against the raised question. In addition, the clustered data employed on the Apriori algorithm and finally, we discovered new rules and patterns from the database for formulating the process in adequate and satisfactory milieu. For the best implementation we used two data mining techniques; Clustering and Association Mining, to get most valuable, informative and strong results for this organization. This is the way to have the best association and gratify their customer in future.

Portal Implementation Issues: A Case Study

Rapid changes in the Internet technology can urge significant challenges in the business of any organization. Portals have the potential to develop the performance of any organization in terms of productivity and business process efficiency. However, implementing portals can make a negative significant change to the organization. Portal implementations therefore require a significant amount of resources, assets and understanding to invest. New services are always required to make the portal more effective and valuable according to the organization’s need and employees moral. In this paper we have addressed some critical issues regarding the portal implementation. In our new framework of portal implementation we have taken some critical success factors in consideration. Our planned framework is adapted from both practical and theoretical frameworks to covers the service delivery as well as the overall portal implementation.