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Archive | 2009

Service-Oriented Strategies for Manufacturing Firms

Adrian Tan; Tim C. McAloone; Detlef Matzen

This chapter establishes PSS (Product/Service-Systems) approaches in the context of manufacturing firms and their existing product-oriented business. PSS can be seen as a strategy for manufacturing firms to gain competitive advantage in the market, but what market conditions and organisational factors (e.g., structure, processes, capabilities, measurement and reward systems, people and competencies and culture) support service orientation? The development of PSS is not just a task of initiating a service-oriented development project, but requires careful coordination with business units, customers and partners in business planning and strategy to reap the full benefits. Finally, a path to how manufacturers can make the change from product to service orientation is traced.


Cirp Journal of Manufacturing Science and Technology | 2010

Strategies for Designing and Developing Services for Manufacturing Firms

Adrian Tan; Detlef Matzen; Tim C. McAloone; Stephen Evans


DS 36: Proceedings DESIGN 2006, the 9th International Design Conference, Dubrovnik, Croatia | 2006

Characteristics of Strategies in Product/Service-System Development

Adrian Tan; Tim C. McAloone


IPD 2006: Proceedings of the 6th Workshop on Integrated Product Development, Magdeburg, Germany, 18.-20.09.2006 | 2006

WHAT HAPPENS TO INTEGRATED PRODUCT DEVELOPMENT MODELS WITH PRODUCT/SERVICE-SYSTEM APPROACHES?

Adrian Tan; M. Myrup Andreasen


16. Symposium DfX | 2005

Product/Service-Systems: Proposal for models and terminology

Detlef Matzen; Adrian Tan; Mogens Myrup Andreasen


Guidelines for a Decision Support Method Adapted to NPD Processes | 2007

Product/Service-System Development: An Explorative Case Study In A Manufacturing Company

Adrian Tan; Tim C. McAloone; Catherine Gall


International Journal of Design Engineering | 2009

Reflections on product/service-system (PSS) conceptualisation in a course setting

Adrian Tan; Tim C. McAloone; Erik Hagelskjær Lauridsen


DS 36: Proceedings DESIGN 2006, the 9th International Design Conference, Dubrovnik, Croatia | 2006

UNDERSTANDING AND DEVELOPING INNOVATIVE PRODUCTS AND SERVICES: THE ESSENTIAL ELEMENTS

Adrian Tan; Tim C. McAloone


Eco-X : Ecology and Economy in Electronix | 2005

Sustainable product development through a life-cycle approach to product and service creation: An exploration of the extended responsibilities and possibilities for product developers

Tim C. McAloone; Adrian Tan


DS 48: Proceedings DESIGN 2008, the 10th International Design Conference, Dubrovnik, Croatia | 2008

CONCEPTUALISATION OF PRODUCT/SERVICE-SYSTEMS THROUGH STRUCTURAL CHARACTERISTICS

Adrian Tan; Mogens Myrup Andreasen; Detlef Matzen

Collaboration


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Tim C. McAloone

Technical University of Denmark

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Detlef Matzen

Technical University of Denmark

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Mogens Myrup Andreasen

Technical University of Denmark

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Niki Bey

Technical University of Denmark

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Mattias Bergström

Luleå University of Technology

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Åsa Ericson

Luleå University of Technology

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