Ainin Sulaiman

Successful enterprise resource planning implementation: taxonomy of critical factors

– The purpose of this paper is to investigate the current literature base of critical success factors (CSFs) of enterprise resource planning (ERP) implementations, provide a systematic compilation of CSFs, and present a new comprehensive taxonomy of CSFs for ERP system implementation., – This paper compiles literature that highlighted possible references to CSFs for ERP implementation projects. Given that the purpose of this paper is to achieve a depth of understanding of the various CSFs already identified by other researchers, “content analysis” is used. Four stages of content analysis are adopted to collect and analyse the literature, i.e. data collection, open coding, axial coding, and selective coding., – By analyzing all CFSs mentioned in literature during the last ten years (1999‐2008), taxonomy of ERP CSFs implementation was formulated. In total 17 CSFs were identified, which is then categorized into five main categories., – Literature is collected from selected databases and journals from 1999 to 2008., – This paper is significant because taxonomy helps us organize the knowledge. Taxonomy can help the researchers to make their search easier by assigning CSFs to a category and defining relationships between those categories., – The output of this paper will help future researchers to increase identification of related studies in the literature review phase of their work.

Case studies in research: Senior managers' perception on green information systems (IS) adoption and environmental performance: Results from a field survey

Based on a Belief-Action-Outcome framework, we produced a model that shows senior managers perception of both the antecedents to and the consequences of Green IS adoption by a firm. This conceptual model and its associated hypotheses were empirically tested using a dataset generated from a survey of 405 organizations. The results suggest that coercive pressure influences the attitude toward Green IS adoption while mimetic pressure does not. In addition, we found that there was a significant relationship between Green IS adoption, attitude, and consideration of future consequences. Finally, we found that only long term Green IS adoption was positively related to environmental performance.

Social media effects on fostering online civic engagement and building citizen trust and trust in institutions

Abstract This paper tests the extent to which social media is shaping civic engagement initiatives to build trust among people and increase trust in their institutions, particularly the government, police and justice systems. A survey of 502 citizens showed that using social media for civic engagement has a significant positive impact on trust propensity and that this trust had led to an increase in trust towards institutions. Interestingly, while group incentives encouraged citizens to engage online for civic matters, it is civic publications through postings on social media that intensify the urge of citizens for civic action to address social issues. Post-hoc analysis via ten interviews with social activists was conducted to further examine their perceptions on trust towards institutions. The overall findings suggest that institutions, in their effort to promote a meaningful and trusting citizen engagement, need to enhance trust among the public by fostering social capital via online civic engagement and closing the public–police disengagement gap.

Student Success Factors: Identifying Key Predictors

The authors main aim in this study was to identify key predictors of Master of Business Administration (MBA) students academic performance. The authors measured performance by the students cumulative grade point average achieved, using data from the Students Information Systems and Application database. The authors found that a students undergraduate grades are the best predictors of their MBA academic performance followed by the undergraduate discipline. They also found that age, ethnicity, gender, and years of work experience had no bearing on academic performance.

An overview of mobile banking adoption among the urban community

Technological advances have changed the way in which financial services are transacted, with mobile banking being the latest development in this domain. This paper focuses on the adoption of mobile banking services by consumers. Rogers diffusion of innovation model was adopted to study the consumers behaviour and motivation towards this innovation. The personal characteristics of mobile banking users were found to be important determinants of their adoption decisions. This finding provides the financial services industry with a better understanding of customer perceptions of mobile banking services and helps them plan their marketing strategies and promotion approaches for mobile banking services in the future.

E-Ticketing as a New Way of Buying Tickets: Malaysian Perceptions

Abstract The main aim of the study is to identify e-ticketing trends among urban communities particularly in Kuala Lumpur. This study investigates the usage trends and patterns of e-ticketing. In addition, the study also focused on the customers’ perspectives towards e-ticketing in terms of its usefulness, reliability, security, convenience and efficiency. The study also examines the impact of demographic variables on e-ticketing adoption towards e-ticketing. A survey was carried out among Internet users in Kuala Lumpur. Questionnaires were distributed randomly to 500 people. Kuala Lumpur was chosen as it has the highest number of Internet users. The study found that e-ticketing is not a new phenomenon as nearly fifty percent of the respondents have been buying tickets online for the past two years and purchasing airline tickets seems to dominate the online ticketing services. It was also discovered that convenience and ease of use are among the factors that motivated the respondents to purchase tickets online. The study also revealed that online ticket purchasers are the young, educated and with higher income bracket.

Facebook: The enabler of online civic engagement for activists

This exploratory study aims to investigate the existing efforts in civic engagement using Facebook. Previous work describes the typical usage of Facebook for connecting with others, to educate and inform in a wide range of context. Little research exists, however, on the emerging role of Facebook as an enabler for civic engagement in a social network environment. With over one billion global Facebook users, there is emerging evidence that activists are making concerted efforts to utilize Facebooks dynamic ability for addressing social issues. The present study conducted face-to-face interviews with twelve activists in examining how Facebook was used to conduct civic engagement activities that address social issues. The analysis was based on the five criteria of Internet activism, i.e. collection of information; publication of information; dialogue; coordinating actions and lobbying for decision makers. The results revealed that activists are using Facebook to seek information, check on others, follow links, post civic messages, promote social events, appeal for donations, call for volunteers, discuss social issues, schedule plans and advocate change. These findings indicate that activists are using Facebook to shape the traditional civic engagement landscape in an online realm. Future opportunities for this stream of research are then discussed before concluding.

The effect of User's Informational‐Based Readiness on innovation acceptance

Purpose – The purpose of this paper is to attempt to introduce a new approach to Users Informational‐Based Readiness (UIBR) for investigating the acceptance of marketing innovations such as Internet Banking (IB) services.Design/methodology/approach – The UIBR construct involves four dimensions that it is proposed influence the potential adopters intention to adopt IB. The study employed the quantitative method where convenience sampling and self‐administrated survey questionnaires were sent to 1,000 bank account holders in Yemen.Findings – The findings reveal that both intention and attitude are positively related to all variables of interest and are significantly related to all investigated variables. Furthermore, the multiple regression findings moderately supported that all alternative hypotheses of interest and their sub‐hypotheses are accepted, regarding both the individuals intention and attitude towards the adoption of IB.Research limitations/implications – This study does not examine the formal...

Information security landscape and maturity level: Case study of Malaysian Public Service (MPS) organizations

Abstract Information protection is of paramount importance in todays world. From information involving the highest level of government administration and national security, to information existing at the level of the private company in the form of trade secrets or personal data, all are under the constant threat of being compromised. In this study, the researchers attempt to evaluate the information security maturity level and provide clear thoughtful analysis of the information security landscapes of the Malaysian Public Service (MPS) organizations. This study uses convenience sampling and the required data collected from 970 targeted individuals through a self-administrated survey. In addition, a survey questionnaire is utilized to gauge the security landscape and to further understand the occurrence of incidents, the sources of attack, and the types of technical safeguard. Findings revealed that the highest security incidents experienced by the MPS were spamming (42%), followed by attacks of malicious codes (41%). Twenty-five percent of incidents originated from within the organizations, 15% originated from outside, and 11% were from a mixture of internal and external sources. Also, it shows that 49% of incidents were from sources unknown to the respondents. The top most deployed safeguards by the MPS were found to be firewalls (95%), followed by anti-virus software (92%), and access control to information system (89%). Findings on the maturity level show that 61% of respondents are at Level 3, followed by 21% at Level 2 where the information security processes are still considered an Information and Communication Technology (ICT) domain. At the higher end of the continuum lies 13% for Level 4 and 1% at Level 5.

The status of e-commerce applications in Malaysia

Abstract The main focus of this study is the status of e‐commerce usage in Malaysia, specifically five main business processes and activities, namely, marketing, advertising, customer support and service, order and delivery and payment. A total of twenty applications categorized under the five processes and activities were identified and analysed. From the twenty applications studied, communications via e‐mail was found to be the most widely used (70%). On the other hand, applications categorized under the payment category such as the smart card and prepaid card was used by only seven percent of the organisations. This demonstrated that Malaysian organisations were using e‐commerce applications. However the usage was limited. The results of the survey indicated that security issues seemed to be the main barrier to the implementation of e‐commerce. Organizations were reluctant to use e‐commerce as they felt that the transactions conducted electronically were open to hackers and viruses, which are beyond their control. They were also skeptical about the security measures that were implemented to safeguard on‐line payment transactions.