Alan F. Newell

“User sensitive inclusive design”— in search of a new paradigm

This paper considers appropriate research methodologies for the development of Universal Usability. It is written from the viewpoint of research which has the long term objective of developing technological systems for everyone, including people with disabilities. It considers whether new research paradigms are appropriate and how they are different from those used within traditional technological research. It suggests the development of a new paradigm of “User Sensitive Inclusive Design” which includes people with disabilities within a User Centred Design methodology, and recommends a collaborative approach to the development of such a methodology.

User-Sensitive Inclusive Design

Although “User-Centred”, “Participatory”, and other similar design approaches have proved to be very valuable for mainstream design, their principles are more difficult to apply successfully when the user group contains, or is composed of, older and/or disabled users. In the field of design for older and disabled people, the “Universal Design”, “Inclusive Design” and “Design for All” movements have encouraged designers to extend their design briefs to include older and disabled people. The downside of these approaches is that they can tend to encourage designers to follow a traditional design path to produce a prototype design, and only then investigate how to modify their interfaces and systems to cope with older and/or disabled users. This can lead to an inefficient design process and sometimes an inappropriate design, which may be “accessible” to people with disabilities, but in practice unusable. This paper reviews the concept that the authors have called “User-Sensitive Inclusive Design”, which suggests a different approach to designing for marginalised groups of people. Rather than suggesting that designers rely on standards and guidelines, it is suggested that designers need to develop a real empathy with their user groups. A number of ways to achieve this are recommended, including the use of ethnography and techniques derived from professional theatre both for requirements gathering and for improving designers’ empathy for marginalised groups of users, such as older and disabled people.

Introducing the Internet to the over-60s: Developing an email system for older novice computer users

Contemporary technology offers many benefits to older people, but these are often rendered inaccessible through poor software design. As the Internet increasingly becomes a source of information and services it is vital to ensure that older people can access these resources. As part of project funded by the UK government, a multi-disciplinary team set out to develop usable software that would help to introduce older people to the Internet. The first step was to develop an email system for older people with no experience of Internet use. The project was intended to show that it is possible to design usable technology for this group and to explore some of the issues involved in doing so. Design and technical challenges necessitated various tradeoffs. The system produced demonstrated the success of the design decisions: it was significantly easier to use than, and preferred to, a commercial equivalent by a group of older people with no experience of Internet use.

Human Computer Interfaces for People with Disabilities

Publisher Summary This chapter is concerned with the design of human computer interfaces for people with disabilities. However, the main purpose of the chapter is not to tell the reader exactly how to cope with the peculiar demands of people with disabilities but to examine the question of why human computer interface engineers should seriously consider the problems posed by people with disabilities. It is believed that this will lead to a more widespread understanding of the true nature and scope of human computer interface engineering in general. Following this, the chapter presents some pointers that are hoped to assist people to improve their methodologies and to gain more understanding of the particular problems presented by people with disabilities.

Adaptive and predictive techniques in a communication prosthesis

This paper describes a communication aid and keyboard emulator which has been developed at Dundee University. The device, Predictive Adaptive Lexicon (PAL), exploits the redundancy in natural language to reduce the key pushes or character selections necessary during the composition of text. Word predictions are offered to the user from a dictionary, and if one of these is selected the word is completed by PAL. PAL adapts to the users vocabulary by automatically capturing words which are not already in the dictionary. These will thereafter be offered in prediction lists. A reduction in the number of character inputs necessary to enter any given text of over 50% is possible when using PAL, giving the user a considerable saving in time and effort.

Designing a portal for older users: A case study of an industrial/academic collaboration

A multidisciplinary team from industry, government, and academia developed prototype email, Web search, and navigation systems for users over 60 years old who were inexperienced in using computers and had never used the Internet. The academics encountered problems in persuading other team members of the specific challenges of designing for and working with older people. A number of ways of overcoming such challenges were implemented, and the final “radically simple” systems evaluated by a team of older people. The collaboration highlighted the conflicting pressures of the commercial world and the time and patience needed to design for older users.

An empirical investigation of ways in which some of the problems encountered by some dyslexics may be alleviated using computer techniques

This research describes the development of a highly configurable word processing environment to alleviate some of the difficulties encountered by dyslexics when producing and reading text. It also describes a pragmatic, empirical methodology, closely involving dyslexic users, which has proved highly effective. All dyslexic subjects tested were able to use the software to identify and store a configuration of background and foreground colour, text typeface and font, and spacing between characters, words and lines which they found easier to read than the default settings. Successful tests were also carried out to investigate the use of different appearances (font, colour etc.) to alleviate character recognition and reversal problems.

Issues surrounding the user-centred development of a new interactive memory aid

Memory problems are often associated with the ageing process and are one of the commonest effects of brain injury. Electronic memory aids have been successfully used as a compensatory approach to provide reminders to individuals with prospective memory problems. This paper describes the usability issues surrounding the development of a new memory aid rendered on a personal digital assistant (PDA); in addition, it discusses the importance of a user-centred design process for the development of the memory aid and preliminary qualitative findings from interviews and focus groups of disabled or elderly users.

An interactive tool to promote musical creativity in people with dementia

Dementia is a growing problem that affects the lives of those diagnosed and caregivers, with symptoms having an effect on memory, communication, the ability to learn new skills and problems with behaviour, such as aggression, agitation and depression. Participation in activities can improve quality of life for people with dementia, reducing behavioural problems and aiding relaxation. Research has established that people with dementia can be both artistically and musically creative, and have an appreciation of music even in the latter stages of the disease. The symptoms of the disease, however, mean that supporting music making activities with this group of people is challenging. This paper describes a prototype system designed to enable people with dementia to create music, using a touch screen interface to control a system which utilises chords to create pleasant-sounding music regardless of any prior musical knowledge. Results of usability studies suggest the system is easy to use, and that pleasant-sounding music can be created with it. Participants, including people with dementia, appeared actively engaged during use of the system, many reporting they enjoyed the experience. Future testing will establish the degree to which people with dementia could be musically creative using such a system.

Methodologies for involving older adults in the design process

Older people provide much greater challenges to user-centred design than more traditional user groups. It is also very important to encourage (often young) designers to develop a relationship with, and an empathy for, older users. It is recommended that older users be fully integrated into the design process. Researchers, however, need to take care to be sensitive to the characteristics, sensory and cognitive capabilities, and the attitudes of older people to computers and to being included in research studies. The paper suggests strategies for doing this, together with the more radical approach of using professional actors as surrogates for real older users.