Peter Gregor

“User sensitive inclusive design”— in search of a new paradigm

This paper considers appropriate research methodologies for the development of Universal Usability. It is written from the viewpoint of research which has the long term objective of developing technological systems for everyone, including people with disabilities. It considers whether new research paradigms are appropriate and how they are different from those used within traditional technological research. It suggests the development of a new paradigm of “User Sensitive Inclusive Design” which includes people with disabilities within a User Centred Design methodology, and recommends a collaborative approach to the development of such a methodology.

NOPdb: Nucleolar Proteome Database—2008 update

An experimental data handling system has been created as an update to the previous Nucleolar Proteome Database (NOPdb3.0: http://www.lamondlab.com/NOPdb3.0/). This updated system is able to manage large data sets identified by multiple mass spectrometry and has been used to analyse highly purified preparations of human nucleoli from different cell lines. The newly created application includes a dynamic relational database, which is kept up to date by laboratory staff. The data are further annotated with information from specific external sources on the web, including the IPI and Gene Ontology databases. In addition, an Application Programming Interface provides external users with a portal to link into the nucleolar proteome database and hence, gain access to continually updated results. From the initial ∼700 human proteins identified in the previous iteration of the NOPdb, we have now identified over 50 000 peptides contained in over 4500 human proteins from purified nucleoli, providing enhanced coverage of the nucleolar proteome.

Computer use has no demonstrated impact on the well-being of older adults

Technology is frequently presented as a panacea for the support needs of the ageing population, based in part upon the commonly cited assertion that computer and internet use has an empirically verified positive effect on the well-being of older people. In this paper we review the studies that this assertion is based on and conclude that they do not support it. While the original studies rarely make unsupportable claims, the secondary literature which cites them is frequently very misleading; limitations include, failure to distinguish between the effects of training/support and computer use; misattributing causality; inappropriately generalising results from a different population.

User-Sensitive Inclusive Design

Although “User-Centred”, “Participatory”, and other similar design approaches have proved to be very valuable for mainstream design, their principles are more difficult to apply successfully when the user group contains, or is composed of, older and/or disabled users. In the field of design for older and disabled people, the “Universal Design”, “Inclusive Design” and “Design for All” movements have encouraged designers to extend their design briefs to include older and disabled people. The downside of these approaches is that they can tend to encourage designers to follow a traditional design path to produce a prototype design, and only then investigate how to modify their interfaces and systems to cope with older and/or disabled users. This can lead to an inefficient design process and sometimes an inappropriate design, which may be “accessible” to people with disabilities, but in practice unusable. This paper reviews the concept that the authors have called “User-Sensitive Inclusive Design”, which suggests a different approach to designing for marginalised groups of people. Rather than suggesting that designers rely on standards and guidelines, it is suggested that designers need to develop a real empathy with their user groups. A number of ways to achieve this are recommended, including the use of ethnography and techniques derived from professional theatre both for requirements gathering and for improving designers’ empathy for marginalised groups of users, such as older and disabled people.

Human Computer Interfaces for People with Disabilities

Publisher Summary This chapter is concerned with the design of human computer interfaces for people with disabilities. However, the main purpose of the chapter is not to tell the reader exactly how to cope with the peculiar demands of people with disabilities but to examine the question of why human computer interface engineers should seriously consider the problems posed by people with disabilities. It is believed that this will lead to a more widespread understanding of the true nature and scope of human computer interface engineering in general. Following this, the chapter presents some pointers that are hoped to assist people to improve their methodologies and to gain more understanding of the particular problems presented by people with disabilities.

Designing a portal for older users: A case study of an industrial/academic collaboration

A multidisciplinary team from industry, government, and academia developed prototype email, Web search, and navigation systems for users over 60 years old who were inexperienced in using computers and had never used the Internet. The academics encountered problems in persuading other team members of the specific challenges of designing for and working with older people. A number of ways of overcoming such challenges were implemented, and the final “radically simple” systems evaluated by a team of older people. The collaboration highlighted the conflicting pressures of the commercial world and the time and patience needed to design for older users.

Are guidelines enough?: an introduction to designing web sites accessible to older people

As the Web becomes more integral to day-to-day life, there is a danger that many older people will be excluded if their access needs are not considered by content designers. Although accessibility guidelines for designers are available, experience shows that these guidelines have not been successful enough in producing Web sites accessible to older people. In this paper, the shortcomings of relying solely on accessibility guidelines are reviewed, and several ideas are proposed for encouraging a more holistic approach to accessibility.

An empirical investigation of ways in which some of the problems encountered by some dyslexics may be alleviated using computer techniques

This research describes the development of a highly configurable word processing environment to alleviate some of the difficulties encountered by dyslexics when producing and reading text. It also describes a pragmatic, empirical methodology, closely involving dyslexic users, which has proved highly effective. All dyslexic subjects tested were able to use the software to identify and store a configuration of background and foreground colour, text typeface and font, and spacing between characters, words and lines which they found easier to read than the default settings. Successful tests were also carried out to investigate the use of different appearances (font, colour etc.) to alleviate character recognition and reversal problems.

Issues surrounding the user-centred development of a new interactive memory aid

Memory problems are often associated with the ageing process and are one of the commonest effects of brain injury. Electronic memory aids have been successfully used as a compensatory approach to provide reminders to individuals with prospective memory problems. This paper describes the usability issues surrounding the development of a new memory aid rendered on a personal digital assistant (PDA); in addition, it discusses the importance of a user-centred design process for the development of the memory aid and preliminary qualitative findings from interviews and focus groups of disabled or elderly users.

SeeWord—a personal word processing environment for dyslexic computer users

See Word is a highly configurable word processing environment, which assists dyslexic users when producing and reading text. The software was developed using a user-centred development cycle where user feedback contributed to each revision. Evaluations showed that users were able to find individualised combinations of settings using the specialised software, which they used in preference to the black-on-white text that is usually displayed on computer monitors. Three separate prototypes of the software were developed and evaluated. The third prototype was used in an experimental study with 6 dyslexic school pupils. The research showed that 5 out of the 6 dyslexic users aged 14-16 years benefited from the use of specialised software when reading text from a computer screen. Participants were able to read standard texts from a screen significantly more accurately with the aid of SeeWord. All participants reported that they felt they could read text from the screen better using the software. The results suggest that a larger scale evaluation of the software would provide valuable information about problems associated with computer use by people with dyslexia. A further study into the visual processes involved in dyslexia would also be of great value.