Alexander C.H. Skorna

The Influence of Provider Trust on the Acceptance of Mobile Applications: An Empirical Analysis of Two Mobile Emergency Applications

Using a mobile application to report an emergency allows for the transmission of the current location. This not only helps rescue teams but supports the assistance service if provided by insurance companies. However, the acceptance behavior as well as the influence of trust related to the insurer is unknown. We hence explore the influence of provider trust on the acceptance of mobile emergency applications. Based on theoretical foundations of prior research on the interplay between technology acceptance and trust we develop and test a structural model using data collected from 1617 respondents in Switzerland. The results confirm the applicability of the acceptance model for the two considered mobile emergency applications. However, the influence of trust on the perceived usefulness and the intention to use, which was shown in other cases, could not be confirmed. The results demonstrate an above average intention to use for the two mobile applications and we reason that the influence of trust towards the insurance company cannot be considered a critical issue in the acceptance process.

Loss Prevention in Transportation to Ensure Product Quality : Insights from the Cargo Insurance Sector

Transport operations are vulnerable to many types of risks due to an increasing dynamic and structural complexity of today’s supply chain networks. Globally distributed sourcing and production lead to more transported goods in general but also to more high-value cargoes being shipped around the world. However, detailed information about the transport condition and integrity are not available in the end-to-end chain as transportation operations lack in full transparency. Therefore, this paper identifies causes and risks of cargo-related losses by an analysis of cargo insurance claims. Based on these results, appropriate preventive measures to improve the product quality during transportation are derived.

Design for business innovation: linking the value chains of logistics service and cargo insurance companies by designing a collaborative service infrastructure

Both, the logistics and insurance companies rely on software intensive systems and IT-infrastructure to run their core business operational In recent years IT-improvements have resulted e.g in better tracking and tracing capabilities for the whole logistics industry Designing an interface in this case between the logistics and insurance value chain further enhances visibility and transparency on transportation Though, the design of a large collaborative service infrastructure is a complex task In this paper, we investigate whether design science supports this The research follows design science guidelines creating a message hub based on sensor telematics technologies, which physically links the two value chains The described IT-artefact enables logistics and insurance companies to improve their respective products and solutions with e.g integrated risk management or active process control This demonstrates how design science projects eventually facilitate real business innovation within networked enterprises.

Vertrauensbildung zwischen Versicherung und Versicherungsnehmer über Präventionslösungen

Seit seiner Deregulierung in den 1990er Jahren ist der Versicherungsmarkt in der Schweiz wie auch international durch eine hohe Wettbewerbsintensitat sowie preissensitive Kunden gekennzeichnet. Dies fuhrt branchenweit zu sinkenden Pramieneinnahmen und in der Folge zu steigenden Schadenkosten fur die Versicherungsgesellschaften. Im Zeichen der globalen Finanzmarktkrise kampfen neben den Banken auch die Versicherungsgesellschaften um das Vertrauen ihrer Kunden. Ein Losungsansatz ist die in diesem Beitrag vorgesellte Entwicklung von kundengerechten Praventionslosungen.