Alfonso Martínez-Moreno

Uso del modelo EFQM como contraste del nivel de gestión de la calidad en los servicios deportivos municipales

The new demands of the users have pressed to the sports sector to undertake deep remodelings in his structures, being basic the quality in the service. In this study, it is evaluated, through the European Model of Excellence, the quality level of ten town halls of the Region of Murcia, with less than 10.000 inhabitants. The sample was formed by 66 workers, 41 men (62.1 %) and 25 women (37.9 %). The statistical techniques used were construct validity, confirmatory factorial analysis, reliability by Cronbachs alpha (.098), level of significance of p = .05. The profile of the sports services allows to know their strong points: key results 97 points (64.4 %) out of 150 of the model and their weak points: alliances and resources 45 points (50.3 %) out of 90 maximum of the model. Globally they obtained 580 points (57.1 %) out of the 1000 that could be reached, therefore their level of quality, according to the model, is acceptable.