Alfred Kobsa

The Adaptive Web

I. Modeling Technologies.- User Models for Adaptive Hypermedia and Adaptive Educational Systems.- User Profiles for Personalized Information Access.- Data Mining for Web Personalization.- Generic User Modeling Systems.- Web Document Modeling.- II. Adaptation Technologies.- Personalized Search on the World Wide Web.- Adaptive Focused Crawling.- Adaptive Navigation Support.- Collaborative Filtering Recommender Systems.- Content-Based Recommendation Systems.- Case-Based Recommendation.- Hybrid Web Recommender Systems.- Adaptive Content Presentation for the Web.- Adaptive 3D Web Sites.- III. Applications.- Adaptive Information for Consumers of Healthcare.- Personalization in E-Commerce Applications.- Adaptive Mobile Guides.- Adaptive News Access.- IV. Challenges.- Adaptive Support for Distributed Collaboration.- Recommendation to Groups.- Privacy-Enhanced Web Personalization.- Open Corpus Adaptive Educational Hypermedia.- Semantic Web Technologies for the Adaptive Web.- Usability Engineering for the Adaptive Web.

Generic User Modeling Systems

The paper reviews the development of generic user modeling systems over the past twenty years. It describes their purposes, their services within user-adaptive systems, and the different design requirements for research prototypes and commercially deployed servers. It discusses the architectures that have been explored so far, namely shell systems that form part of the application, central server systems that communicate with several applications, and possible future user modeling agents that physically follow the user. Several implemented research prototypes and commercial systems are briefly described.

Personalised hypermedia presentation techniques for improving online customer relationships

This article gives a comprehensive overview of techniques for personalised hypermedia presentation. It describes the data about the computer user, the computer usage and the physical environment that can be taken into account when adapting hypermedia pages to the needs of the current user. Methods for acquiring these data, for representing them as models in formal systems and for making generalisations and predictions about the user based thereon are discussed. Different types of hypermedia adaptation to the individual users needs are distinguished and recommendations for further research and applications given. While the focus of the article is on hypermedia adaptation for improving customer relationship management utilising the World Wide Web, many of the techniques and distinctions also apply to other types of personalised hypermedia applications within and outside the World Wide Web, like adaptive educational systems.

Expert-Finding Systems for Organizations: Problem and Domain Analysis and the DEMOIR Approach

Computer systems that augment the process of finding, in an organization or worldwide, the appropriate expert for a given problem are becoming more feasible than ever as a result of the prevalence of corporate intranets and the Internet. In this article, we investigate such systems in 2 parts. First, we explore the expert-finding problem in depth, review and analyze existing systems in this domain, and suggest a domain model that can serve as a framework for design and development decisions. Second, on the basis of our analyses of the problem and solution spaces, we bring to light the gaps that remain to be addressed. Finally, after this two-part investigation, we present our approach, called DEMOIR (dynamic expertise modeling from organizational information resources), which is a modular architecture for expert-finding systems that is based on a centralized expertise-modeling server but also incorporates decentralized components for expertise information gathering and exploitation.

A Review and Analysis of Commercial User Modeling Servers for Personalization on the World Wide Web

The aim of this article is to present and discuss selected commercial user modeling systems against the background of deployment requirements in real-world environments. Following the recent trend towards personalization on the World Wide Web, these systems are mainly aimed at supporting e-commerce including customer relationship management. In order to guide and structure our review, we define a requirements catalogue that comprises the main dimensions of functionality, data acquisition, representation, extensibility and flexibility, integration of external user-related information, compliance with standards, concern for privacy, and system architecture. Apart from the novelty of such a comparison both inside and outside the classical user modeling literature, a presentation of the core features of these commercial systems may provide a source of information and inspiration for the design, implementation, and deployment of future user modeling systems in research and commercial environments.

Adaptive HyperText and Hypermedia

Preface. 1. Methods and Techniques of Adaptive Hypermedia P. Brusilovsky. 2. Adaptive Hypertext Navigation Based on User Goals and Context C. Kaplan, et al. 3. Metadoc: An Adaptive Hypertext Reading System C. Boyle, A.O. Encarnacion. 4. User Modelling in the Interactive Anatomy Tutoring System ANATOM-TUTOR I.H. Beaumont. 5. Hypadapter: An Adaptive Hypertext System for Exploratory Learning and Programming H. Hohl, et al. 6. A Glass Box Approach to Adaptive Hypermedia K. Hook, et al. 7. User-Centered Indexing for Adaptive Information Access N. Mathe, J.R. Chen. 8. A Task-Centred Approach for User Modeling a Hypermedia Office Documentation System J. Vassileva. Index.

Privacy-enhanced personalization

Multi-pronged strategies are needed to reconcile the tension between personalization and privacy.

Personalized hypermedia and international privacy

Personalized hypermedia systems may be in conflict with privacy concerns of computer users, and with privacy laws that are in effect in many countries.

Adaptable and adaptive information provision for all users, including disabled and elderly people

Abstract Due to the rapidly increasing popularity of the World-Wide Web, hypermedia is going to be the leading online information medium for some years to come and will most likely become the standard gateway for citizens to the “information highway”. Today, visitors of web sites are generally heterogeneous and have different needs, and this is likely to increase in the future. The aim of the AVANTI project is to cater hypermedia information to these individual needs by adapting the content and the presentation of web pages to each individual user. The special needs of elderly and disabled users are also partly considered. A model of the characteristics of user groups, individual users and usage environments, and a domain model are exploited in the adaptation process. One aim of this research is to verify that adaptation and user modeling techniques that were hitherto mostly used for catering interactive software systems to able-bodied users also prove useful for adaptation to users with special needs. An...

Privacy-enhanced web personalization

Consumer studies demonstrate that online users value personalized content. At the same time, providing personalization on websites seems quite profitable for web vendors. This win-win situation is however marred by privacy concerns since personalizing peoples interaction entails gathering considerable amounts of data about them. As numerous recent surveys have consistently demonstrated, computer users are very concerned about their privacy on the Internet. Moreover, the collection of personal data is also subject to legal regulations in many countries and states. Both user concerns and privacy regulations impact frequently used personalization methods. This article analyzes the tension between personalization and privacy, and presents approaches to reconcile the both.