András Gábor

The role of Knowledge Management Supporters in software development companies

Knowledge as a strategic resource and support factor has a higher and higher importance in software development processes, and in software process improvement projects. Therefore the conscious management of this resource and the efficient support of knowledge management (KM) processes are vital for organizations. In this article, the possible knowledge-related processes and the use of the possible support factors are researched and analysed. As a result of the research an integrated model of support factors has been developed. The research was carried out among software development companies, and resulted in a framework of KM supporters: technological factors, organizational factors and human resources (HR) factors. As conclusion of the research, these factors should be used in harmony in order to achieve success. Another conclusion of the research is that KM is a vital part of the operation of any software development organization or practice. Therefore a development of a KM strategy, as well as the development of KM processes: knowledge mapping and assessment (knowledge audit), knowledge leverage (share and transfer), and knowledge development is required. Copyright

Compliance Check in Semantic Business Process Management

With a steady increase of requirements against business processes, support of compliance checking is a field having increased attention in information systems research and practice. Compliance check is vital for organizations to identify gaps, inconsistency and incompleteness in processes and sometimes it is mandatory because of legal, audit requirements. The paper gives an overview about our research and development activities in the field of compliance checking with the help of semantic business process management (SBPM). We propose a compliance checking approach and solution, illustrated with a use case from higher education domain.

Semantic Technologies in Business Process Management

Business process management (BPM) is a key managerial approach to improve competitiveness and organizational performance. The paper addresses the knowledge management aspects of BPM. Starting from several outcomes of process modeling, job role and position related competences, IT requirement specification, organizational learning and knowledge transfer, the common ground of knowledge management, semantic technologies and business process modeling will be discussed. The questions to be answered: how can process models be utilized and integrated with Knowledge Management Systems (knowledge representation, semantic technologies)? How can the knowledge transfer activities be supported, that are central issues in BPM initiatives? How can Knowledge Management Systems (KMS) underpin the long term sustainability and institutionalization of BPM based innovations? Is there a role of process-oriented KMS in BPM-related system development projects? The paper will give an overview of the “big picture” and also outlines a few applications as proof of concept. The final conclusion leads to a high level model and approach that can be used to harmonize BPM initiatives with KM concerns.

Policy modeling in risk-driven environment

In this paper, the main challenges of applying ICT in policy modeling are described and a solution is proposed, which emphasizes policy impact exploration, monitoring and risk management. State of the art of policy modeling is given, with the summary of those features of our solution, which goes beyond the available approaches. The paper will be structured as follows: First, the challenges of the ICT utilization for policy modeling are detailed. Next theoretical background of policy modeling is discussed, followed by research overview. The proposed solution -- policy modeling cycle and the corresponding system is presented in the following section. Finally, conclusion and future work are shown.

Agile Knowledge-Based E-Government Supported By Sake System

The evolution of e-Government services is fast. There is a limited time for adaptation to the new environment in terms of legislation, society, and economy. Maintaining reliable services and a secure IT environment is even more difficult with perpetual changes like mergers and acquisitions, supply chain activity, staff turnover, and regulatory variation. Nature of the changes has become discontinuous; however, the existing approaches and IT solutions are inadequate for highly dynamic and volatile processes. The management of these challenges requires harmonized change management and knowledge management strategy. In this paper, the selected change management strategy and the corresponding knowledge management strategy and their IT support is analysed from the public administration point of view. SAKE project FP6 IST-2005-027128 funded by the European Commission approach and IT solution are detailed to demonstrate the strategic view and to solve the knowledge management and change management related problems and challenges in public administration. The current situation of economic downturn and political change forces public administration to follow the reconfiguration of existing resources strategy, which is appropriate on the short run, moreover the combined application of personalization and codification strategy can result in long-term success.

Corporate Knowledge Discovery and Organizational Learning: The Role, Importance, and Application of Semantic Business Process Management—The ProKEX Case

One of the consequences of the changing regulatory social and economic environment is the growing demand to efficiently manage intellectual capital as corporate assets. Intellectual capital is closely coupled to knowledge that is embedded in business processes. The book provides an overview in a nutshell of ProKEX research. The goal of the ProKEX solution is to extract, organize, share and preserve knowledge embedded in organizational processes in order to (1) enrich organizational knowledge bases in a systematic and controlled way (2) support employees to be better able to acquire their job role specific knowledge, (3) and to help govern and plan human capital investment. The chapters provides deeper understanding the components, as semantic business process management, text mining, knowledge representation and transfer, adaptive testing, compliance checking.

Innovative eHealth Services – PISCES Solution

Healthcare sector, especially in Central and Eastern European countries has to face with several challenges, like “brain drain”, financing problems and fast aging population. There is a growing demand for more economic way for prevention and monitoring. At the same time Future Internet solutions offer personalized high-quality health services, this can be utilized to move far beyond traditional care. New, innovative solutions are provided, like remote health monitoring, which provide cost effective services in a relative low cost infrastructure. This paper presents PISCES, a responsive health monitoring mobile information system, which enables remote monitoring of the patients’ health-status and physical performances. The goal of the PISCES solution is not only to monitor the health status of the participants, but react in any case of deficiency, as well as giving the opportunity to increase the level of the physical activities. The paper discusses PISCES pilot, which run in Hungary in 2014, as well as social, economic, security, privacy and legal perspectives of mHealth solutions.

Policy Making Improvement through Social Learning

The world for which policies have to be developed is becoming increasingly complex, uncertain and unpredictable. Citizens are better informed, have rising expectations and are making growing demands for services tailored to their individual needs. The traditional policy-making process --- where identification of problems and solutions given are defined by a small group of politicians and experts --- is characterized by several inefficiencies: risk of false identification of problems, misled setting of goals, wasted resources, unsatisfactory evaluation and, above all, inefficiently addressed societal problems. The main goal of paper is to address the above mentioned challenges through the exploitation of social learning and supporting ICT techniques for a more efficient and open policy making process. These will enable better motivation to participate by taking each opinion into account for the final solution. The paper discusses our Centralab ICT solution as a supporting environment for policy modeling. The aim of our solution is not to change policy-making processes but rather to support them with innovative ICT tools to reach the overall goal when policy-making results in better quality of democracy and improved civic capacity.

Systematic Analysis of Future Competences Affected by Industry 4.0

Digital transformations boosted by new technological innovations entail restructured industrial processes and requalified skilled workers. Educational institutions must provide qualifications with learning outcomes fitting to these requirements. Nowadays skill gap analysis between both sides of labor market is a crucial research topic, but researchers mostly draw consequences from experts’ visions, trends in past data and not from systematic analysis. Educational institutions must gather information about competences required in the future to start transferring them these relevant knowledge in time. This paper presents an information system dedicated to estimate the importance of actual competences in the future based on different business scenarios.

Digital Libraries in Central and Eastern Europe: Infrastructure Challenges for the New Europe

The countries of Central and Eastern Europe (CEE) that were part of the Soviet Bloc or were non-aligned (Yugoslavia) entered the 1990s with telecommunications penetration of about fifteen telephones per hundred persons and a weak technical infrastructure based on pre-Cold War mechanical switching technology. They lacked digital transmission systems, fiber optics, microwave links, and automated systems control and maintenance. Until 1990, business, government, and education made little use of computers, although some mainframe-based data processing centers handled scientific and military applications. Communication technologies such as typewriters, photocopiers, and facsimile machines were registered and controlled to varying degrees in each country. The CEE countries could not legally make connections between their computer networks and those of countries outside the Soviet Bloc owing to the COCOM regulations and other embargoes imposed on the region by the West, although clandestine network connections were widely known to exist. In the fifteen-plus years since the collapse of the Soviet Bloc, these countries have made rapid advances in infrastructure and economics, and several already have become members of the European Union. Yet many challenges remain, especially with regard to infrastructure maturity, linguistics, and intellectual property.