Andréa Vasconcelos Carvalho

Intelligence audit: Planning and assessment of organizational intelligence systems

This paper presents a methodology to audit the functioning of an organizational intelligence system that covers all human, informational, technological and procedural elements involved. The methodological process is based in a triangulation of data, qualitative techniques and perspectives, organized in three phases: exploratory, intermediate and focused. A literature review, a participant observation and a case study in the intelligence department of a Spanish private security company are carried out. The results enabled the authors to propose the preference for an operational advisory audit, the operational principles, the procedures to define priority elements and aspects to be audited, the stages and the activities to be carried out, and the techniques and instruments for the collection and analysis of information. The intelligence audit makes it possible to identify the active elements and the relevant actions in the intelligence system and understand how they function within the framework of their relationships with the organization to which it belongs and its environment. The intelligence system should be audited by paying attention to strategic business processes and taking into account the organizational structure, procedures, culture and information behaviour involved. The proposed intelligence audit can be applied to the planning and assessment of any kind of organization due to its comprehensiveness and flexibility.

Comunicação científica em Administração Scientific communication in Administration

This work emphasizes the role of scholarly communication regarding scientific progress. Scholarly communication is seen as an element that aims to disseminate and consolidate studies for epistemic communities fostering future research. This work aims to diagnose the profile of scientific production in the field of Administration, focusing the 2000s. The methodology used was bibliometric study in the area. The area has experienced an exponential growth in quantity. The work also deals with studies of issues related to the quality and credibility of the products, seeking to provide an analytical overview of the national scenario. By analysis the need for greater involvement and commitment by researchers in order to produce research with more theoretical, methodological, innovative bases that should be original and relevant for scientific communication in the Brazilian Administration. The work also indicates some considerations considering the insertion of academic production management in the international arena. Keywords: Scholarly Communication. Academic production - Administration. Scientific journal.

A Web 2.0 no Serviço de Referência: análise do uso nas bibliotecas das universidades federais do Nordeste brasileiro

Introducao: Os recursos que compoem a Web 2.0, em conjunto com suas caracteristicas como a interatividade e o dinamismo podem ser utilizados no Servico de Referencia das bibliotecas, ampliando as possibilidades de interacao e estreitando o relacionamento entre o bibliotecario e o usuario, permitindo o compartilhamento de informacoes, esclarecimento de duvidas, a troca de ideias e facilitando o processo de disseminacao da informacao. Objetivos: Analisar a aplicabilidade e o impacto da Web 2.0 no Servico de Referencia de bibliotecas das universidades federais do Nordeste do Brasil. Metodologia: Os procedimentos metodologicos incluem pesquisas bibliograficas pertinentes ao tema e pesquisa de campo. Para a coleta de dados foi aplicado um questionario a bibliotecas de nove universidades federais do Nordeste, obtendo-se retorno de cinco delas. Os dados obtidos foram analisados de forma qualitativa e quantitativa. Resultados: Os resultados revelam, por um lado, que a maioria das bibliotecas pesquisadas sabe da importância e utiliza recursos da Web 2.0 no Servico de Referencia, especialmente, para atender os usuarios. Por outro lado, observa-se que os recursos da Web 2.0 utilizados se limitam a uns poucos tipos, nao incluindo recursos que poderiam ter impacto positivo no atendimento e fortalecimento do relacionamento com os usuarios. Conclusoes: As bibliotecas pesquisadas se encontram num estagio inicial em relacao ao uso dos recursos da Web 2.0 no Servico de Referencia. E importante salientar a necessidade de que haja acoes de gestao no uso dos recursos 2.0 e que o bibliotecario faca um plano de gestao definindo quais recursos utilizar, que informacao disseminar e que objetivos se pretende atingir. Palavras-chave: Web 2.0. Servico de Referencia. Recursos da Web 2.0. Universidades Federais do Nordeste Brasileiro. Link para o texto completo (PDF) http://www.uel.br/revistas/uel/index.php/informacao/article/view/13000/pdf