Angel Ortiz Bas

Quantitative relationships between key performance indicators for supporting decision-making processes

Performance measurement systems (PMS) are tools widely used by enterprises for managing and making strategy-based decisions. A PMS defines a group of strategic objectives and associated performance indicators (KPIs) that provide information as to whether the upstream objectives are being reached or not, but with no further information about the causes. Up to now, if an objective is not being reached managers do not have further information regarding the causes; in terms of accurate information they are limited to the associated KPI. However, regarding the decisions to be made: What would they be based on? How and where to dig to find cause-effect relationships? And, even more difficult: How to make it objective? This study presents a unique proposal able to objectively - not based neither on experience nor subjective judgments - identify and quantify relationships between performance elements defined within a PMS, offering additional information to managers to make cross-enterprise decisions. Finally, the paper presents the main results obtained from applying the proposal to a real world enterprise and future research lines.

Performance measurement system for enterprise networks

Purpose – The purpose of this research paper is to present a performance measurement system for enterprise networks (PMS‐EN) developed within the context of a European projects context.Design/methodology/approach – This research follows a constructivist approach, based on the following activities: recompilation, analysis and study of scientific knowledge, acquisition of main postulates and construction of initial framework.Findings – This paper describes a performance measurement system called PMS‐EN that can be used for managing performance in the enterprise networks context. After analysing different frameworks relating to such a thematic, and once their main weaknesses were identified, it was decided to develop a PMS that will overcome these difficulties and, at the same time, provide enterprises operating within these environments, with a simple, efficient, robust and useful framework.Research limitations/implications – This PMS has been built upon the framework called PMS IE‐GIP, but thought could b...

A Performance Measurement System for Virtual and Extended Enterprises

Nowadays, enterprises seek to improve their operations and results by collaborating within networks of enterprises. Then, it is necessary to have available a method for monitoring and controlling how both Virtual Enterprises (VE) and Extended Enterprises (EE) are performing. For doing so, an efficient and effective performance measurement system (PMS) should be applied. An extensive literature review was conducted to find out existing feasible PMSs that really covered this field properly. As a result, it was found out that there was not a framework that fully accomplished these tasks, being then developed the one called Performance Measurement System for Extended and Virtual Enterprises (PMS-EVE). The PMS-EVE framework is built on the concepts of trust and equity to be present within the relationships among the different components of the VE/EE.

Collaborative forecasting management: fostering creativity within the meta value chain context

Purpose – The purpose of this research paper is to present a conceptual model for collaborative forecasting management (CFM) developed within a European projects context.Design/methodology/approach – This research follows a constructivist approach. After analysing different frameworks relating to such a thematic, and once their main weaknesses were identified, it was decided to develop the CFM framework that provides collaborative enterprises with a simple, efficient, robust and useful framework.Findings – The paper describes a CFM model, which finds a place in the extended collaborative supply chain context, where several supply chains collaborate to deliver a product or service pack to final customers, thus forming the so‐called meta‐value chain, creating an extended value proposition.Practical implications – Even though this proposal has been tested in one of the projects pilots, obtaining good results in terms of achieved and potentially achievable advantages, it should be tested further by implemen...

Supporting Structural and Functional Collaborative Networked Organizations Modeling with Service Entities

This work focuses on the Service Entities definition as an approach that may help to support structural and functional Collaborative Networked Organizations (CNO) modeling, when VOs are engineered inside Virtual Breeding Environments Management Systems (VMS). Manbree is an undergoing development which is intended to provide an integrated framework for CNO modeling and execution based on that approach and it is briefly described at the final section.

V-CHAIN: Migrating from Extended to Virtual Enterprise within an Automotive Supply Chain

V-CHAIN objective is to migrate from an Extended Enterprise to a Virtual Enterprise organizational model. Its aim is to improve the overall Scheduling and Sequencing Business Process performance by means of a virtual operator deployment that takes charge of process monitoring and execution.

Performance measurement for e-business enterprises

E-business involves a fundamental change in business because it changes business foundations. Thus, companies that are trying to develop e-business capacities need to evaluate whether their current systems for managing enterprises are adequate when new business models appear. This paper considers weaknesses noted by different authors regarding the current performance measurement models and reviews some recent models to discover their suitability in e-business Models. A new system able to facilitate the definition of performance indicators for e-business companies is defined. The Model takes into account high level concepts (customers, strategies, stakeholders, etc) and operational concepts (information, resources, functions and roles) developing an integrated model. The Model is supported by IE-GIP (Enterprise Integration - Business Processes Integrated Management - acronyms in Spanish) methodology and CIMOSA concepts.

Supply chain management. Modelling collaborative decision

This paper shows how enterprise engineering and integration (EEI) can help in the improvement of inter-enterprises business processes of established extended enterprise for supply chain, focusing in the modeling of collaborative decisional model. The study has been developed in the automotive sector, identifying the relationships between an automotive manufacturer (OEM, original equipment manufacturer) and its first-tier suppliers. To develop the study, we have considered the well-known EEI architectures such as CIMOSA and GRAI and particularly IE-GIP methodology (an extension of CIMOSA) and DAROMS methodology (an extension of GRAI).

Service-Oriented Approach Supporting Dynamic Manufacturing Networks Operations

In the current economic crisis, also the manufacturing sector is asked to evolve towards more dynamic organizational structures within which, composing manufacturing processes, almost in real time, will become a need. This work aims at introducing flexibility and dynamisms to current manufacturing processes by separating its tasks from its final performers. With the proposed approach, the performers’ replacement can be done almost seamlessly. Additionally, the approach shows how dynamic negotiation and contracting, either for a whole process or a single activity, can be smoother if the task specification is based on a standard service interface defined at the ecosystem level. At the end, a prototype implementation is briefly described.In the current economic crisis, also the manufacturing sector is asked to evolve towards more dynamic organizational structures within which, composing manufacturing processes, almost in real time, will become a need. This work aims at introducing flexibility and dynamisms to current manufacturing processes by separating its tasks from its final performers. With the proposed approach, the performers’ replacement can be done almost seamlessly. Additionally, the approach shows how dynamic negotiation and contracting, either for a whole process or a single activity, can be smoother if the task specification is based on a standard service interface defined at the ecosystem level. At the end, a prototype implementation is briefly described.

Open Ecosystems, Collaborative Networks and Service Entities Integrated Modeling Approach

This paper introduces an integrated modeling approach that has been used to design and implement the ColNet platform. ColNet is the result of creating an integrated system, supporting distributed business processes design and execution in a Collaborative Network (CN) belonging to an Open Ecosystem (VBE). The work has been carried out as a part of the FP7 REMPLANET European Project, which aims at providing methods and tools for better decision-making in non-hierarchical collaborative networks. The functional alignment of Open Service Ecosystems, Collaborative Networks and Services Entities lifecycles is adopted as main functional requirements for the platform design and implementation while, at the same time, they raise an integrated modeling need. Both constitute the underlying approach followed when designing and implementing ColNet and are briefly described here.