Aries Susanto

Determinants of continuance intention to use the smartphone banking services: An extension to the expectation-confirmation model

Purpose – Existing research in the electronic banking area has not deeply investigated the determinants of continuance intention to use smartphone banking services. The purpose of this paper is to attempt to do so by investigating continuance use intention at the post-consumption phase. Design/methodology/approach – It developed and validated an extended framework based on the expectation-confirmation model (ECM). A total of 301 smartphone users who subscribed to online banking services participated in the study. Findings – The results revealed that users’ confirmation after the initial use of smartphone banking services has significant impact on perceived security, perceived usefulness, trust, and user satisfaction. Perceived security significantly influences trust while perceived usefulness significantly influences trust, user satisfaction, and continuance use intention. Both user satisfaction and self-efficacy also significantly influence continuance use intention. Trust exerts significant impact on us...

User acceptance of Internet banking in Indonesia: Initial trust formation

Most research on Internet banking adoption has focused on a limited set of determinants that influence users’ initial trust. This study takes the uncommon approach of separating the constructs of trust, perceived security, and perceived privacy to reveal the impact that each of these distinct factors has on initial trust formation. A large-scale survey of prospective Internet banking service customers in Indonesia was conducted and the results analyzed using a structural equation modeling approach. Perceived security, perceived privacy, relative benefits, company reputation, website usability, and government support are all factors that influence consumers’ initial trust of Internet banking. Banking firms interested in the expansion of online financial services in developing countries should enhance existing strategies or develop new approaches that account for these factors. Perceived privacy and government support had no impact on the intention to use Internet banking services in Indonesia.

Factors Affecting Internet Banking Success: A Comparative Investigation between Indonesia and South Korea

Internet banking is a prominent example of Internet-based applications. Previous research has found that satisfaction, trust, commitment, and loyalty are important factors for Internet banking success. Resistance to adopt Internet banking is often attributed to the role of trust, security, and privacy in e-commerce systems. This study proposes a framework to examine behaviors toward Internet banking services in Indonesia and South Korea. A research model was empirically tested with data captured in a large-scale study. The results show that Indonesians’ use of Internet banking is strongly influenced by perceived security, while Koreans use of Internet banking is strongly influenced by privacy concerns. Trust and user satisfaction have a greater influence on loyalty for Indonesians while commitment has a greater influence on loyalty for Koreans. The study develops related conclusions including a discussion of the research implications.

Assessment of ISMS based on standard ISO/IEC 27001:2013 at DISKOMINFO Depok City

This research is done on the Data and Information Division at the Department of Communications and Information Technology at Depok City (DISKOMINFO Depok City). The problems that occur are no frameworks and guidelines for information security. The handling of information security issues are still dealt with in accordance with the requirements and in accordance with the knowledge of employees. ISMS planning methods using PDCA (Plan-Do-Check-Act) in accordance with the standard ISO 27001:2013. It is necessary for an assessment of the Information Security Management System (ISMS).

Perancangan Sistem Informasi pada Transportasi Briket Batubara

Coal transportation information system is a system that describes or simulates distribution from factories of coal (source) to coal distributor or consumer (target) using conventional transportation or terminal network, in order to minimize cost. The solution to overcome the problem used 1) Nord West Corner (NWC), 2) Modified Distribution (MODI), and 3) Vogel Approximation Method (VAM). Those methods will be solved using Pascal Programming Language with optimality consideration. Keywords: Nord West Corner (NWC), Modified Distribution (MODI), Vogel Approximation Method (VAM), Coal, transportation