Arthur L. Dolinsky

The Effects of Education on Business Ownership: A Longitudinal Study of Women.

This study uses a national longitudinal sample of women to examine variations in the likelihood of entering, staying, and reentering self-employment by level of educational attainment. The study found that each likelihood increased with increasing levels of education. This finding supports the notion that less-educated women may face financial or human capital constraints which limit their business pursuits. The study also identified to what extent differences in each likelihood contributed to the overall difference in the likelihood of being self-employed between more- and less-educated women. Of the three, differences in the likelihood of entry accounted for most of the overall difference in the likelihood of being self-employed between the more and less educated.

A Consumer Complaint Framework with Resulting Strategies

Introduces a framework for conceptualizing consumers′ complaints about different service attributes. Depending on where different attributes are found in the complaint intensity outcome grid, different strategies are suggested. The strategies range from a very aggressive immediate‐focus strategy to a very passive continue‐on‐present‐course strategy. Uses student complaint data to demonstrate the value of the framework.

The Role of Demographic Factors in the Institutionalization of the Elderly

This study, based on data from the 1980 census, is concerned with clarifying the relation of demographic factors to institutionalization of the very old. Particular scrutiny was given to the role of close kin, especially spouses and children, as explanatory variables. Factors significantly associated with institutionalization, as determined through a logit regression model, included the absence of a spouse, the absence of a child, advanced age, and the presence of a disability. Marital status was a more significant factor for males than for females in determining institutionalization.

A TQM Study: Integrating the Importance-Performance and Intra-Organization Impact Analyses

This study demonstrates the value of employing a TQM perspective in institutions of higher education. Using data collected from a Mid‐Atlantic university,Importance‐Performance Analysis and Intra‐Organizational Impact Analysis are introduced. An integration of the results of the two analyses identifies those areas within the university where cooperative arrangements are necessary to achieve improved performance and customer satisfaction.