Azadeh Shafaei

Ranking airlines' service quality factors using a fuzzy approach: study of the Iranian society

Purpose – This paper seeks to review service quality factors of the airline industry, and to rank these factors in Iranian society. It aims to introduce a fuzzy TOPSIS approach for this purpose.Design/methodology/approach – The research was conducted among graduate students of the University of Tehran, Iran. In order to meet the objectives of the study, Fuzzy TOPSIS approach was used. Required information was gathered through a questionnaire.Findings – The results show that “Flight safety”, “Good appearance of flight crew” and “Offering highest possible quality services to customers 24 hours a day” are the most important airline service quality factors in the eyes of Iranian customers. Interestingly, “the possibility of checking flight schedule via telephone” has been selected as the least important quality factor by respondents. Research findings also announce that the majority of Iranian potential travellers prefer airplane as their transportation means. However, at the moment, they are mostly using bus...

Integrating Two Cultures Successfully: Factors Influencing Acculturation Attitude of International Postgraduate Students in Malaysia.

Based on Berry’s seminal work on the acculturation process, this study examines the pattern of acculturation attitude among international postgraduate students in Malaysia, an emerging education hub in Asia. It also investigates the influence of several demographic factors (gender, geographical region, marital status, and education level) and predictors (English language proficiency, media usage, intention to stay in the host country after graduation, and perceived positive stereotype image) on international postgraduate students’ four acculturation attitudes integration, separation, assimilation, and marginalization. Our survey of a sample of 1186 international postgraduate students reveals that the most prevalent acculturation attitude chosen by the international postgraduate students is integration. The identified predictors are shown to positively influence integration attitude while the demographic factors have no significant effect on international postgraduate students’ acculturation attitude in Malaysia. Study findings provide valuable insights for education policymakers and university administrators to manage and address the needs of international students via effective acculturation programs.

Out of sight, out of mind: psychological consequences of attachment and adjustment attitude

This study investigates the influence of length of stay in a foreign country on international students’ adjustment and attachment attitude and examines the relationship between such acculturation attitude with psychological and sociocultural adaptations in a host country. Moreover, it investigates whether psychological and sociocultural adaptations could enhance international students’ psychological well-being in a culturally new environment. Using a sample of 1186 international postgraduate students from an emerging education hub (i.e. Malaysia), we analysed the proposed model using partial least-squares structural equation modelling. Findings reveal that longer length of stay in a foreign country away from the home country (out of sight) negatively influences attachment attitude to the home country (out of mind). Additionally, both adjustment and attachment attitude positively influence psychological adaptation while only adjustment attitude positively influences sociocultural adaptation. This study confirms the nexus between international students’ cross-cultural adaptation and psychological well-being in Malaysia. The study findings offer novel insights to policy-makers, authorities in higher education and university administrators to prioritise international students’ cross-cultural adaptation since it is directly related to psychological well-being.

Internationalisation of Higher Education: Conceptualising the Antecedents and Outcomes of Cross-Cultural Adaptation.

The increase in higher education internationalisation has called for finding possible ways to understand and improve its related issues. Despite the financial, cultural, and social benefits that international students bring to host countries’ educational institutions, the challenges they encounter in a new environment are hard to deal with, especially acculturative stress and adjustment problems in a new environment. As international students are at the heart of education internationalisation, it is crucial to understand and address their adjustment issues for a sustainable education management. Therefore, this study develops a conceptual framework to portray international students’ adjustment issues in a host country from perspectives of field theory and cross-cultural adaptation theory. The proposed conceptual model not only considers factors influencing international students’ cross-cultural adaptation in a host country, but it also highlights the outcomes of such adaptation which can provide managerial implications for sustaining higher education mobility growth.

A model of psychological well-being among international students*

Abstract This study aims to investigate the relationship between acculturation attitude (i.e. adjustment and attachment attitudes) and individuals’ psychological adaptation (i.e. life satisfaction, depression and self-esteem). Additionally, the relationship between the dimensions of psychological adaptation with psychological well-being and their mediation effect are examined. Data were collected from 974 randomly selected international students pursuing their Master or Doctoral level studies in six Malaysian public universities using a structured questionnaire. Partial Least Squares Structural Equation Modelling (PLS-SEM) technique was applied to examine the relationships in the research model. The results revealed that both adjustment and attachment attitudes are significantly related to life satisfaction and self-esteem while only adjustment attitude associates with depression. All the three dimensions of psychological adaptation are significantly related to psychological well-being. Moreover, the mediation effect of life satisfaction, self-esteem and depression are supported for the relationship between adjustment attitude and psychological well-being. Study implications and contributions are presented.

The Variation in Teaching and Learning Practices and their Contribution to Mathematics Performance in PISA 2012

Over the years, the issue of students’ learning has attracted many educational researchers’ attention to investigate various factors that contribute to it. Since students’ learning is related to their academic success or failure, the role of the teacher has been identified as the paramount factor in this regard (e.g., Rockoff, 2004; Hanushek, 2011; Aaronson et al., 2007).

Importance-performance matrix analysis of the factors influencing international students’ psychological and sociocultural adaptations using SmartPLS

With the increase in international mobility in higher education especially in Asia, the issue of cross-cultural adaptation becomes paramount since international students try to overcome challenges and flourish psychologically and socioculturally in a new environment. Therefore, this study is conducted to identify the factors influencing international postgraduate students’ psychological and sociocultural adaptations in Malaysian public universities, an emerging education hub in the region. It also further investigates importance-performance matrix analysis (IPMA) of the antecedents for psychological and sociocultural adaptations as the endogenous variables to provide insights and derive recommendations for education policymakers and academic administrators to ensure successful international postgraduate students’ cross-cultural adaptation.