Bart Cambré

Jobs and organisations: Explaining group level differences in job satisfaction in the banking sector

Purpose – This paper aims to contribute to the understanding of group level differences in job satisfaction. Specifically, the authors seek to understand the shared variance in job satisfaction at the group level of jobs within organisations, in a particular industrial sector. To explain differences in job satisfaction between groups, the authors examine the role of job characteristics, particularly as these are defined within the job‐demand‐control‐support model.Design/methodology/approach – The paper presents the results of a cross‐sectional self‐report questionnaire study of 2,733 Belgian bank employees working in six specific jobs and four specific organisations. Research hypotheses are tested using multilevel analyses.Findings – There are substantial and reliable between‐group differences in job satisfaction within the banking sector. These effects are partially explained by job characteristics from the JDCS model at the individual level. At the aggregated level, only decision authority is statistica...

Towards a comprehensive research design for studying integrated care

Given that integrated care includes many different aspects, this paper seeks to design a comprehensive research approach and explains how this approach is applied in the CORTEXS research project on integrated care in the Flemish Community in Belgium. A systemic view on integrated care is translated into a multi-level, multi-disciplinary, multi-method and multi-stakeholder research design. A phased approach of taxonomy development and literature review, comparative case studies, social lab activities and valorisation initiatives is devised in order to link fundamental research with strategic valorisation of the research results. While this innovative comprehensiveness is seen as a major strength, it is acknowledged that the research design comes with certain risks that need to be tackled.

Intraorganizational Communication and Job Satisfaction Among Flemish Hospital Nurses: An Exploratory Multicenter Study

Intraorganizational communication affects job satisfaction and turnover. The goal of this study was to explore relationships between communication and job satisfaction, intention to leave, and burnout among Flemish hospital nurses. A multicenter questionnaire study was conducted in three hospitals using the Communication Satisfaction Questionnaire, the Turnover Intention subscale of the Questionnaire on the Experience and Evaluation of Work, and the Maslach Burnout Inventory. A visual analog scale measured job satisfaction. The mean job satisfaction score was 7.49/10 (±1.43). Almost 7% of nurse participants (93/1,355) reported a high intent to leave, and 2.9% of the respondents (41/1,454) had a score indicative of burnout. All dimensions of communication were associated with job satisfaction. A low score on any dimension of communication satisfaction, except “Relationship With Employees,” was associated with higher intent to leave and burnout. Study findings support the need for management interventions to enhance efficient communication and ensure high-quality care and patient safety.

Development of a network game for coordination of service delivery to people with a chronic illness

Introduction In this article, network governance is examined by using a network game that enables participants to interact and communicate about the coordination of service delivery by playing a role in a simulated organizational network. Methods The research design can be described as a data-driven inductive approach in which data were collected during two stages based on a participatory model building approach as a form of action science. The data analysis was a reflexive and iterative process of going back and forth to the thematic analysis of the audiovisual recordings and the content analysis of the surveys. We report the interim findings as well as evaluate the network game based on two game sessions each with 18 participants held in 2017. Results The interim findings of the two game sessions provide various instances in which participants acknowledged the validity of day-to-day practices of network governance. The findings suggest that appointing a network governance form is necessary to coordinate and integrate interactions among and between networks. Conclusion This study presents how a gaming and simulation approach to scholars, public leaders and managers replicates the functioning of organizational networks. Moreover, the approach was experienced as being supportive for informing its participants on how organizational networks are effectively structured, governed and managed in the context of coordinated service delivery for people with a chronic illness in Flanders (Belgium). It is recommended for future research to apply a quasi-experimental research design in which dimensions of network governance are manipulated to examine the behavioral underpinnings of goal-directed networks.

Job Satisfaction in Relation to Communication in Health Care Among Nurses: A Narrative Review and Practical Recommendations:

Worldwide, nurse shortage and high turnover rates are observed. Job satisfaction is a major determinant of retention and is influenced by intraorganizational communication and perceived communication satisfaction. This article presents a narrative review on communication satisfaction, job satisfaction, and their mutual relationship as well as their impact on turnover intention and burnout risk in the nursing profession. A literature search was conducted in the databases PubMed, Web of Science, and The Cochrane Library, and 47 articles were included. Descriptive analysis identified different types of social networks in the health care workplace. There is a positive association between communication and job satisfaction among nurses, translating into decreased turnover intention and burnout risk. Job satisfaction is required both for organizational stability as for coguaranteeing patient safety. This will be best achieved through an organization-wide multimodal prevention and intervention program, aimed at optimizing different modalities of interprofessional communication, workload, and job satisfaction.