Benjamin Brooks

A theoretical framework for negotiating the path of emergency management multi-agency coordination.

Multi-agency coordination represents a significant challenge in emergency management. The need for liaison officers working in strategic level emergency operations centres to play organizational boundary spanning roles within multi-agency coordination arrangements that are enacted in complex and dynamic emergency response scenarios creates significant research and practical challenges. The aim of the paper is to address a gap in the literature regarding the concept of multi-agency coordination from a human-environment interaction perspective. We present a theoretical framework for facilitating multi-agency coordination in emergency management that is grounded in human factors and ergonomics using the methodology of core-task analysis. As a result we believe the framework will enable liaison officers to cope more efficiently within the work domain. In addition, we provide suggestions for extending the theory of core-task analysis to an alternate high reliability environment.

Developing a research framework for complex multi–team coordination in emergency management

This conceptual paper addresses previous calls for the development of new theoretical frameworks to better account for the multi–agency emergency management coordination required in complex events. It uses, as a departure point, a teamwork model that includes four phases: situation assessment; plan formulation, plan execution and team learning. The thesis put forward here is that we need to move the focus of analysis beyond the team to one of multi–layered multiple team and multiple organisation systems. To further develop this research framework indicators from multi–organisational literature are added to those found in the individual and teamwork literature to develop a more comprehensive account of multi–team multi–organisational coordination. The paper identifies key anchor points for future use in data collection.

Organisational features and their effect on the perceived performance of emergency management organisations

Purpose – This study reports on a survey of experienced emergency management personnel in Australia and New Zealand to identify the influence of organisational features in perceived emergency management performance. The purpose of this paper is to analyse the influence of organisational features in emergency response performance and to discuss how this knowledge can be used to enhance the response capacity of emergency services organisations. Design/methodology/approach – Based on a review of the literature, a conceptual theoretical model for organisational performance is first developed based on four organisational features found to be previously important in emergency management organisation. These are, adaptability, leadership, stability (mission and direction) and stakeholder communication. An organisational survey was distributed to all 25 fire and emergency services agencies in Australia and New Zealand which included indicators of these elements. Responses were received from experienced emergency m...

Breakdowns in coordinated decision making at and above the incident management team level: An analysis of three large scale Australian wildfires

Emergency situations are by their nature difficult to manage and success in such situations is often highly dependent on effective team coordination. Breakdowns in team coordination can lead to significant disruption to an operational response. Breakdowns in coordination were explored in three large-scale bushfires in Australia: the Kilmore East fire, the Wangary fire, and the Canberra Firestorm. Data from these fires were analysed using a top-down and bottom-up qualitative analysis technique. Forty-four breakdowns in coordinated decision making were identified, which yielded 83 disconnects grouped into three main categories: operational, informational and evaluative. Disconnects were specific instances where differences in understanding existed between team members. The reasons why disconnects occurred were largely consistent across the three sets of data. In some cases multiple disconnects occurred in a temporal manner, which suggested some evidence of disconnects creating states that were conducive to the occurrence of further disconnects. In terms of resolution, evaluative disconnects were nearly always resolved however operational and informational disconnects were rarely resolved effectively. The exploratory data analysis and discussion presented here represents the first systematic research to provide information about the reasons why breakdowns occur in emergency management and presents an account of how team processes can act to disrupt coordination and the operational response.

Lingua Franca and its grammar footprint: introducing an index for quantifying grammatical diversity in written and spoken language

ABSTRACT The paper introduces a method to quantify grammar diversity based on part-of-speech tagging (POS) and presents a POS diversity index which can be used for analysing written and spoken communication independently of a text’s length. For this purpose, a series of transcripts of the radio programme Lingua Franca, broadcast by the Australian Broadcast Corporation, are assessed. The radio presenter’s grammatical footprint is compared with the POS index values of the invited guests, and the hypothesis that a significant difference in the grammar structures used by the different speakers is tested for validity using a standard ANOVA calculation. Significantly different POS diversity is found in a comparison between groups of speakers. The index provides for comparative studies of grammar structures used by individual speakers or authors.

Investigating the strategic antecedents of agility in humanitarian logistics

This study investigates the strategic antecedents of operational agility in humanitarian logistics. It began by identifying the particular actions to be taken at the strategic level of a humanitarian organisation to support field-level agility. Next, quantitative data (n=59) were collected on four strategic-level capabilities (being purposeful, action-focused, collaborative, and learning-oriented) and on operational agility (field responsiveness and flexibility). Using a quantitative analysis, the study tested the relationship between organisational capacity building and operational agility and found that the four strategic-level capabilities are fundamental building blocks of agility. Collectively they account for 52 per cent of the ability of humanitarian logisticians to deal with ongoing changes and disruptions in the field. This study emphasises the need for researchers and practitioners to embrace a broader perspective of agility in humanitarian logistics. In addition, it highlights the inherently strategic nature of agility, the development of which involves focusing simultaneously on multiple drivers.

Technological innovation in the maritime industry: The case of remote pilotage and enhanced navigational assistance

Advances in technological innovation have been deployed to support autonomous or semi-autonomous vehicles in many industries. A question that remains unanswered is why very little progress has been made in remote pilotage over the past 15 years. This paper draws together theories from innovation management and the high reliability organisation literatures to shed light on this question. Using a case study of two Australian ports, we examine a business case for remote pilotage demonstrating that despite positive cost benefit models, ambiguities in benefits exist throughout the ecosystem. The discussion sheds light on unique challenges that port executives face where it is necessary to simultaneously develop a strategy to: (1) manage the internal innovation process, and (2) manage the external consequences of the innovation by mobilising allies, managing opponents, and converting those who are indifferent to the innovation. The main contribution of this paper is to show that any assessment of the innovation challenge facing remote pilotage and enhanced navigational assistance requires the maritime industry to ask new questions not previously considered.

A comparison of marine pilots' planning and manoeuvring skills: Uncovering mental models to assess shiphandling and explore expertise

This paper introduces an assessment methodology that can underpin the objective measurement of shiphandling skills and permit comparative analysis of manoeuvring plans against their execution in a full mission bridge simulator. It was hypothesised that expert shiphandlers would have shown a strong consistency between the initial plan provided and the following execution. Ten marine pilots participated in the study. Their performance was evaluated across several variables using data gathered during the planning and objective measurements completed during the execution on a simulator. A significant capability to match execution against the plan was evidenced by the group of pilots. The mathematical analysis proposed represents an objective approach that can assure a valid and reliable assessment when applied across different contexts and needs such as: selection, training and certification of pilots, port development, optimisation of bridge procedures and improvement of equipment design.

Bridging Research and Practice in Humanitarian Logistics: A Diagnostic Tool to Assess Organizational Agility

The humanitarian and academic communities exhibit fundamental differences. This chapter aims to provide an example of how research can be made more practice-oriented and, therefore, more useful to aid agencies by presenting a maturity test designed for humanitarian organizations to easily assess their built-in agility and identify ways in which it can be improved. This tool is based on 40 practices that reflect four strategic-level capabilities. It is designed as a quick and simple audit tool that is expected to provide both insight and practical guidance to those humanitarian organizations aiming to develop their agility and to better respond to the change and environmental turbulence affecting their supply chain operations.

Human error during the multilevel responses to three Australian bushfire disasters

The scale and complexity associated with the coordinated response to natural disasters inevitably produce human errors. However, little is known about the frequency and distribution of human error at different levels of coordination during disasters. The purpose of this research was to explore this phenomenon for selected catastrophic bushfires in Australia. To accomplish this, we used the Human Factors Analysis and Classification System that has been widely applied to accidents but is untested with respect to the complexity and temporality of disasters. The results identified that decision errors made during these disasters differed depending upon the level of coordination but were associated with information uncertainty, fatigue, coordination complexities, procedural violations, and degraded personal interactions.