Benjamin Loh

Exploring the antecedents of knowledge outcomes in organisational settings: an empirical study

This study aims to shed light on the antecedents of knowledge outcomes in knowledge-intensive organisations. Drawing on the works of knowledge management scholars such as Nonaka, Vittal, Chay and others, a model of the drivers of knowledge outcomes as well as a survey questionnaire were developed. 213 individuals from a knowledge-based organisation in Singapore were surveyed. The results of the study indicated that knowledge tools interact with the modus of knowledge combination to influence knowledge outcomes in terms of worker skills, competencies, market knowledge and client relationships. A discussion of future research directions using the proposed theoretical model concludes the paper.

Encouraging Knowledge Sharing in Knowledge-Based Organizations: Individual and Organizational Aspects of Knowledge Management Leadership

This study aims to understand the antecedents of knowledge sharing behavior amongst tenant firms in Science and Technology Parks (STPs) which has been highlighted as a key factor for the development of an epistemic culture of innovation in STPs. Components of a model of knowledge management leadership with a focus on knowledge sharing and innovative value creation in STPs are developed inspired by the work of Nonaka, Nahapiet and Ghoshal, Guns and others. Collection of data on various relevant measures is ongoing, covering technology firms and STPs in Singapore and other Asian countries. Besides outlining model components and hypotheses, tentative findings of qualitative interviews and survey work (with a focus on KM leadership in Singapore’s STPs) are presented aimed at identifying strategic ingredients for the creation of intelligent STPs with a conducive culture of R&D works and innovation as well as synergistic collaboration between tenant firms.

Creating Knowledge through Combination - A Case Study from Singapore

This study aims to understand the antecedents of new knowledge creation in knowledge-intensive organizations. A model of knowledge management and new knowledge creation inspired by the works of Nonaka and others was used to develop a questionnaire. 213 individuals from a knowledge-based organization in Singapore respondent to the survey. The results of the study indicated that knowledge tools and technologies interact with the modus of knowledge combination to influence knowledge outcomes in terms of worker skills, competencies, market knowledge and client relationships. The key ingredients for creating new knowledge as well as synergistic collaborations between various knowledge players are also discussed