Beykan Çizel

Satisfaction With All-Inclusive Tourism Resorts: The Effects of Satisfaction With Destination and Destination Loyalty

Despite the fact that all-inclusive package holidays play a major role in the tourism developments of sun and sea destinations, relatively little research has been done within the hospitality literature to investigate the relationships between satisfaction with all-inclusive, destination satisfaction and loyalty to a destination. Moreover, the measurement of satisfaction with all-inclusive resorts is lacking. Therefore, the aim of this study is to examine relationships between satisfaction with all-inclusive resorts, satisfaction with destination, and destination loyalty, in order to understand the generation of tourist satisfaction with all-inclusive resorts. Based the previous theoretical and empirical evidence in the related literature, a questionnaire survey was conducted during summer 2008 at Antalya, a major sun and sea tourism destination of Turkey. The data were analyzed using several statistical techniques. The results suggested that there were significant relationships between satisfaction with all-inclusive resorts, satisfaction with destination and destination loyalty. It is also noteworthy that an all-inclusive package tour is the most popular traveling mode for tourists visiting Antalya.

An analysis of managerial competency needs in the tourism sector: the case of Turkey.

One of the ways of improving organizational performance is to focus on individual performance and to analyze the knowledge and skills needs for effective job performance. Relevant literature suggests that needs should be studied as gaps in competencies. This study reports findings from data relating to the perceptions of middle‐level managers about the importance and current state of managerial competencies in the tourism sector. Data was collected through a questionnaire survey conducted in the hospitality facilities in Antalya, the so‐called capital city of tourism on the Mediterranean coast of Turkey. Respondents were asked about the importance and also present level of managerial competencies (technical and generic) required for effective job performance. Gaps were measured by subtracting the importance value ascribed to the competency from the value ascribed to the present competency level. The objective of this replication exercise was to adhere as closely as possible to the methodology and instruments used by Agut and Grau to facilitate direct comparison.

Emergence and Spread of an All-Inclusive System in the Turkish Tourism Sector and Strategic Responses of Accommodation Firms

This study investigates the effect of environmental pressures on the emergence and spread of the all-inclusive system (AIS) in the Turkish tourism sector, and the strategic responses given by accommodation firms in the Antalya region. Accommodation firms face pressures from external actors (institutional perspective), while also being dependent on other organizations (resource dependence perspective) in ensuring the smooth performance of their activities under the conditions of high environmental uncertainty. An integrated perspective of neo-institutional theory and resource-dependence theory is employed to examine the national, institutional and organizational contexts that are assumed to be influential in the emergence and spread of AIS, with both qualitative and quantitative research methods being used. The major findings of the study indicate that economic and political changes in the national context; coercive, mimetic, and normative pressures in the institutional context; and strategic responses of accommodation firms to environmental pressures in the organizational context have been influential in the emergence and spread of AIS. The study concludes with a summary of the theoretical and practical implications, and suggestions for future research.

Prerequisites for effective and sustainable destination governance

Abstract Governance has become the subject of intense discussion in the context of sustainable tourism. Identifying the prerequisites for effective and sustainable governance from the stakeholders’ perspective through qualitative research methodology was the main goal of this research. For this purpose, an appropriate working group of authorized representatives of both public and non-governmental institutions in Antalya, Turkey was used to examine the functionality and vision of governance. The stakeholders’ opinions and ideas about destination governance were extracted under three main themes (shared vision, goal congruence, and interaction), and the findings of the research provide important information on how to encourage stakeholders’ support, commitment, and cooperation in the creation of a sustainable governance structure in the city of Antalya in Turkey.

Effects of Psychological and Demographic Factors on Academic Performance

Academic performance is a highly important topic for directing one‟s future. In examining academic performance it is important to measure the effectiveness of various factors on this issue. In this study, the effects of psychological factors such as personality traits and attachment style on academic performance will be examined. In addition, the effect of a demographic variable such as gender was tested in the model as a categorical variable. Research results showed the significant effect of personality traits such as extraversion and openness, together with secure attachment style, in predicting academic performance. In addition, the gender variable showed a significant effect in the evaluation of students‟ academic performance as high or low. The results of this study are interpreted and discussed within the available literature in the field. The results of this study offer insight into how psychological factors such as personality traits and attachment styles can affect academic performance.