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Bobby Sams

AT&T

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Publication

Featured researches published by Bobby Sams.

Archive | 2004

Dynamic load balancing between multiple locations with different telephony system

Jonathan Paden; Bobby Sams; Jon Harris

Archive | 2004

Resetting access account passwords of a multitude of compartmentalized systems

Jonathan Paden; Bobby Sams; Kurt M. Joseph; Jon Harris; Antonio Green

Archive | 2004

Automated password reset via an interactive voice response system

Jonathan Paden; Bobby Sams; Kurt M. Joseph; Donna Mccaffrey; Jon Harris

Archive | 2004

System and method for IVR transfer of an inbound call

Jonathan Paden; Jon Harris; Paul L. Dent; Bobby Sams

Archive | 2005

Method for identifying and responding to chronic callers in an interactive voice response system

Jonathan Paden; Scott Newman; Bobby Sams; William A. Baldassari; Alex Yip

Archive | 2004

Reporting dial-up access problems using a real-time automated system

Jonathan Paden; Bobby Sams; Dennis Collins

Archive | 2005

Configurable interactive voice response messaging control and monitoring system and method

Jon Paden; Bobby Sams; Robert Smith; Scott Newman; Troy Eppenbach

Archive | 2004

System and method for real time monitoring an interactive voice response system

Jonathan Paden; Scott Newman; Bobby Sams

Archive | 2005

Method and apparatus for maintaining automated call transfers between service centers

Jon Harris; Jon Paden; Paul L. Dent; Bobby Sams

Archive | 2008

Intelligently providing dialup access numbers using an automated voice response system

Jonathan Paden; Bobby Sams; Kurt M. Joseph; Wei Li

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Collaboration

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Jonathan Paden

AT

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Jon Harris

AT

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Jon Paden

AT

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Kurt M. Joseph

AT

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Scott Newman

AT

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Paul L. Dent

AT

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Antonio Green

AT

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Dennis Collins

AT

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Donna Mccaffrey

AT

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Eric Bearden

AT

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