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Jon Harris

AT&T

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Publication

Featured researches published by Jon Harris.

Archive | 2004

Dynamic load balancing between multiple locations with different telephony system

Jonathan Paden; Bobby Sams; Jon Harris

Archive | 2004

Resetting access account passwords of a multitude of compartmentalized systems

Jonathan Paden; Bobby Sams; Kurt M. Joseph; Jon Harris; Antonio Green

Archive | 2004

Automated password reset via an interactive voice response system

Jonathan Paden; Bobby Sams; Kurt M. Joseph; Donna Mccaffrey; Jon Harris

Archive | 2004

System and method for IVR transfer of an inbound call

Jonathan Paden; Jon Harris; Paul L. Dent; Bobby Sams

Archive | 2005

Method and apparatus for maintaining automated call transfers between service centers

Jon Harris; Jon Paden; Paul L. Dent; Bobby Sams

Archive | 2010

Method and Apparatus for Reconstructing Call Paths in Multiple Telephony Sessions

Jonathan Paden; Scott Newman; Doug Bruun; Jon Harris

Archive | 2004

System and method for automatically notifying a customer via phone of service restoration

Jonathan Paden; Bobby Sams; Paul L. Dent; Scott Newman; Jon Harris; Stanford Emery Pennington

Archive | 2006

Agent call flow monitoring and evaluation

Jonathan Paden; Jon Harris; Matthew A. Dixon; Kurt M. Joseph

Archive | 2004

Presenting dialup access numbers status information using an automated voice response system

Jonathan Paden; Bobby Sams; Dennis Collins; Jon Harris

Archive | 2005

Changement automatique de mot de passe par l'intermediaire d'un systeme de reponse vocale interactif

Jon Paden; Bobby Sams; Kurt M. Joseph; Donna Mccaffrey; Jon Harris

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Collaboration

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Bobby Sams

AT

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Jonathan Paden

AT

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Kurt M. Joseph

AT

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Paul L. Dent

AT

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Jon Paden

AT

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Donna Mccaffrey

AT

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Scott Newman

AT

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Antonio Green

AT

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Dennis Collins

AT

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Doug Bruun

AT

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