C.M.J. van Woerkum

Emergent technologies against the background of everyday life: Discursive psychology as a technology assessment tool

To understand prospective users’ reactions to emergent technologies, it is crucial to examine the interactional contexts within which these reactions take place as people’s reactions are shaped by issues that are not necessarily related to science or technology. These issues are often overshadowed or remain blind spots when descriptions or scenarios of proposed technologies are thematized as being the core objects of reference. We therefore recommend also studying prospective users’ everyday-life practices in their own right, and in naturalistic settings. Insight into the social actions people accomplish in their everyday talk, such as establishing a particular identity, can help innovators translate prospective users’ concerns into relevant technology characteristics. We propose discursive psychology as an analytic tool to do this and show its merit with a few illustrative examples.

Competing Agendas in Upstream Engagement Meetings Between Celiac Disease Experts and Patients

This article examines discussions between innovators and patient users about emergent medical technologies in the field of celiac disease. Using discursive psychology and conversation analysis, the authors analyze participants’ talk with regard to the social activities performed. They find that the topical agenda, preference structure, and presuppositions incorporated in the innovators’ questions restrict patients’ scope for saying things in and on their own terms. Not participants’ intentions per se but what the questions indirectly communicate profoundly shapes the agenda of these meetings. This may explain why some of the difficulties of innovator-user interaction are persistent and hard to pinpoint.