Candice E. Clemenz

Dimensions of perceived training quality: a comparison of measurements.

ABSTRACT Diverse literature bases were coalesced to determine the dimensions of perceived training quality, a new training evaluation criterion. This exploratory research shifted the paradigm to look at training as a service, and engaged in a rigorous, multi-step scale development process that addressed idea generation, content adequacy assessment, questionnaire administration, exploratory factor analysis, internal consistency analysis, and construct validity. In the course of factor analysis, two measurements of perceived training quality were evaluated: a gap (perceptions minus expectations) measurement and a performance (perception only) measure. The final scale development step of replication utilized a sample of 164 supervisory and management level trainees from the hospitality industry to determine that performance was a better measurement, and that six dimensions define perceived training quality: interactivity, climate, courtesy, relevance, tangibles, and credibility.

Convenience carts: on course to provide food and beverage service

On course convenience cart service is an important component of a club’s food and beverage mix. Not only do convenience carts contribute gross and net revenues, but research shows that they are an expected amenity that increases members’ overall satisfaction with the golf experience. Factors that impact whether or not members purchase from convenience carts include the number of times they would like to be approached by the cart, tee times, age, and handicap.

Incorporating Mentoring Into a Club Management Class

To further unite hospitality education with the industry, this case study discusses how practicing club managers served as mentors to students in a Club Management class. The focus of interaction between students and their mentors was a term project that involved a paper on a topic of interest in the club industry. Feedback from students and managers alike was very positive, with students reporting that the project contributed to their appreciation of the course subject matter, and club managers indicating that they would volunteer again to participate in this type of project. Other peripheral benefits of the mentoring relationship included job interviews, job offers, and internships.

ClubCorp goes to school: Developing a computer-based training program

Abstract When Club Corporation of America wanted to develop a computer-based training program for its managers, it turned to a team led by faculty members at Virginia Tech. In addition to representatives from ClubCorp, the team comprised members of the universitys art, English, hospitality, theatre, and visual communication departments. The team decided to distribute the training applications on CD-ROMs, based on their ability to store large amounts of material that can be retrieved quickly.

ClubCorp Goes to School

When Club Corporation of America wanted to develop a computer-based training program for its managers, it turned to a team led by faculty members at Virginia Tech. In addition to representatives from ClubCorp, the team comprised members of the universitys art, English, hospitality, theatre, and visual communication departments. The team decided to distribute the training applications on CD-ROMs, based on their ability to store large amounts of material that can be retrieved quickly.

Current Perceptions of Students Following the September 11, 2001 Terrorist Attacks

This research looked at perceptions of college students following the events of September 11, 2001. Results showed that students have made substantial changes in their arrival time prior to their flight leaving, and 49.7% are “slightly more concerned” over flying. A majority of students (77.1%) have changed their mail handling procedures. A sizable portion (17.8%) said a company recruiter, that they would like to interview with, cancelled their campus semester visit because of the events of September 11. Hospitality and Tourism Management students had significantly lower salary expectations than non-HTM students now as compared to before September 11.