John A. Williams

Attributes Associated with Success as Perceived by Managers in Three Levels of Multidepartment Management in Acute Care Hospitals

This research identified personal attributes for success as perceived by three distinct levels of management in contracted managed services within acute care hospitals. From the researcher-designed survey, factor analysis results demonstrated that the successful multi-department manager has vision; is creative; acts as a mentor; has the ability to develop new ideas; possesses honesty, ethical behavior, and dependability; has leadership abilities to develop subordinates; builds and leads teams; and delegates. ANOVA was employed to test whether the three levels of management responded differently to the survey questions concerning attributes necessary for success. Managers of five or more departments considered leadership attributes far more important to success than did managers of one to two departments. Managers of three to four departments placed significantly more importance on analyzing and admitting mistakes than did managers of one to two departments and managers of five or more departments.

The strategic power of partnerships for University Hospitality and Tourism Manangement Programs

The authors present the positive synergistic affect that can result when universities integrate their teaching, research, and public (industry) service with industry and professional associations. Examples of successful partnership programs are discussed. The authors demonstrate how universities, through these partner -ships, can leverage their expertise with the needs of external professional associations and industry to enhance the scope of their mission.

Ziyaretçi Memnuniyetini Ölçmede İfade Edici (Expressive) Faktörlere Karşılık Destekleyici (Instrumental) Faktörler

Bu calisma, genel musteri memnuniyetini destekleyici ve ifade edici faktorlerin bir fonksiyonu olarak tanimlamaktadir. Calismanin amacina, destekleyici ve ifade edici faktorlerin ziyaretci memnuniyetini daha iyi tahmin eden, birbirinden ayri davranissal gostergeler olup olmadiginin testi yapilarak ulasilmaya calisilmistir. Ayrica calisma, seyahat motivasyonuna gore belirlenen ziyaretci turlerinin destekleyici ve ifade edici faktorlerin arasindaki iliskide bicimlendirici bir rol oynayip oynamadiginin testini de yapmaktadir. Calisma sonuclari, destekleyici ve ifade edici faktorlerin, genel musteri memnuniyeti veya memnuniyetsizliginin birlikte birer gostergesi olabilecegi konusunda kismi destek ortaya cikarmistir. Ancak, arastirma sonuclari seyahat motivasyonuna dayali olarak belirlenen ziyaretci turunun, destekleyici ve ifade edici faktorlerin goreceli onemleri konusunda bicimlendirici bir rol oynadigini ortaya cikarmistir. Bu turden deneysel calismalar, destinasyon pazarlamacilarinin ve planlayicilarinin ziyaretci davranislarinin bir parcasi olan memnuniyet olgusunun ne denli karmasik bir olgu oldugunu anlamalarinda yardimci olacaktir. Aktif ve potansiyel pazarlar bu tur calismalari, algilanan destinasyon niteliklerinin goreceli onemlerini vurgulayan uygun iletisim materyalleri gelistirmede kullanabilirler.

Current Perceptions of Students Following the September 11, 2001 Terrorist Attacks

This research looked at perceptions of college students following the events of September 11, 2001. Results showed that students have made substantial changes in their arrival time prior to their flight leaving, and 49.7% are “slightly more concerned” over flying. A majority of students (77.1%) have changed their mail handling procedures. A sizable portion (17.8%) said a company recruiter, that they would like to interview with, cancelled their campus semester visit because of the events of September 11. Hospitality and Tourism Management students had significantly lower salary expectations than non-HTM students now as compared to before September 11.

A current perspective of the growing emphasis on the mature market in the healthcare segment by managed service companies.

Abstract This paper examines the presence of hospitality managed service companies in the healthcare industry. The research specifically looks at the mature customer in hospitals, active-adult retirement communities, assisted living residences, and continuing care retirement communities. Information on the present contract status of several managed service companies in healthcare is provided. Strategic areas of services for the mature person are discussed. Innovations and creative programs marketed to the mature in healthcare are presented in the findings.

Profiling for the High-Performance Workplace

Abstract This research examined the complexity of the hospitality workplace and the need for managers to become successful in developing their roles as manager/leaders as they progress through the organization. The use of profiling at the onset and throughout a managers career as a means of selecting qualified managers into appropriate positions is explored. A case study of one such company that provides profiling to organizations is presented as an example of the philosophy of profiling and how it is utilized.

Needs Assessment for a Conference Focusing on the Mature Traveler

Abstract The mature traveler market mean significant business for those who have the knowledge and desire to capture this market; however, specific guidelines must be developed to address this unique group. To that end, the author conducted a national survey of members of the Travel Industry Association of America to assess the interest for a “mature traveler conference” in order to develop the market.