Carmen Lewis

A Balanced Perspective to Perioperative Process Management Aligned to Hospital Strategy

Dynamic technological activities of analysis, evaluation, and synthesis can highlight complex relationships within integrated processes to target improvement and ultimately yield improved processes. Likewise, the identification of existing process limitations, potential capabilities, and subsequent contextual understanding are contributing factors that yield measured improvement. Based on a 120-month longitudinal study of an academic medical center, this study investigates how integrated information systems and business analytics can improve perioperative efficiency and effectiveness across patient quality of care, stakeholder satisfaction, clinical operations, and financial cost effectiveness. This case study examines process management practices of balanced scorecard and dashboards to monitor and improve the perioperative process, aligned to overall hospital goals at strategic, tactical, and operational levels. The conclusion includes discussion of study implications and limitations.

Evaluating and Improving the Perioperative Process: Benchmarking and Redesign of Preoperative Patient Evaluations

This study examines industrial and operations management practices of continuous process improvement, process benchmarking, and process reengineering to evaluate and improve the perioperative process within a hospital environment. This paper identifies how dynamic technological activities of analysis, evaluation, and synthesis applied to internal and external organizational data can highlight complex relationships within integrated processes to yield improved capabilities. The identification of existing process limitations, potential process capabilities, and subsequent contextual understanding are contributing factors that yield a redesign of preoperative patient evaluations within a hospitals perioperative process. Based on an 84-month longitudinal study of a large teaching hospital, this case study investigates the impact of integrated information systems to identify, qualify, and quantify process redesign practices that improve perioperative efficiency and effectiveness. Theoretical and practical implications and/or limitations are also discussed for practitioners and researchers alike.

A Business Process Management Approach to Perioperative Supplies/Instrument Inventory and Workflow

This study examines business process management practices applied to monitor, measure, and improve a hospitals perioperative supply workflow and corresponding inventory management. This paper identifies how dynamic technological activities of analysis, evaluation, and synthesis applied to internal and external organizational data can highlight complex relationships within integrated hospital processes to target opportunities for improvement and ultimately yield improved process capabilities. The identification of existing limitations, potential capabilities, and the subsequent contextual understanding are contributing factors that yield measured improvement within a hospitals perioperative process. Based on a 10-year longitudinal study of a large 909 registered-bed teaching hospital, this case study investigates the impact of integrated information systems to identify, qualify, and quantify business analytics used to improve perioperative efficiency and effectiveness across patient quality of care, operational efficiency, and financial cost effectiveness. The theoretical and practical implications and/or limitations of this studys results are also discussed with respect to practitioners and researchers alike.

Influences on assertiveness: gender, national culture, and ethnicity

Purpose – The purpose of this paper is to contribute to assertiveness research and assess the differences in assertiveness as it relates to gender, national culture, and ethnicity. Design/methodology/approach – The data for the study are from 231 undergraduate students majoring in business at one of four academic institutions: three in the USA and one in the Republic of Vietnam. Students completed the 30-item Rathus Assertiveness Schedule. Findings – This research suggests that individuals who are alike in level of education and status demonstrate similar levels of assertiveness, regardless of gender, national culture, or ethnicity. However, differences were seen as the data show white American males to be the most assertive, with African American females next. White females ranked third, followed by Vietnamese females, concluding with Vietnamese males. Research limitations/implications – Although the sample size is small, the intent of this research was never to have the subjects represent the general po...

Age and influence tactics: a life-stage development theory perspective

This article provides a life-stage development theory perspective that is used to examine the relationship between age and the motivation to use influence tactics in work organizations. It examines how life-stage development sometimes encourages, and at other times discourages, the propensity to use influence tactics in a workplace. Thus, this article examines the quantitative, more versus less, use of influence tactics, rather than looking at specific tactics used as one grows older. Also, the work setting is extended to include both traditional organizations and distributed work environments. Research propositions, implications for practice and directions for future work are also discussed.

Beware the dark side

Abstract Deceptive communication is a part of everyday life, regardless of ones geographical location or method of communication. Very little research has examined the role of espoused cultural values in the preferences that individuals hold when considering to deceive others. These preferences include the relationship and the sex of the target of the deception and the modality used for committing the deception. This study features a survey of Internet users from four countries that differ in cultural values. Results indicate that more lying occurs online no matter the country, but preferences for lying differ between nationalities.

A Case Study Perspective for Balanced Perioperative Workflow Achievement through Data-Driven Process Improvement

Based on a 143-month longitudinal study of an academic medical center, this paper examines operations management practices of continuous improvement, workflow balancing, benchmarking, and process reengineering within a hospitals perioperative operations. Specifically, this paper highlights data-driven efforts within perioperative sub-processes to balance overall patient workflow by eliminating bottlenecks, delays, and inefficiencies. This paper illustrates how dynamic technological activities of analysis, evaluation, and synthesis applied to internal and external organizational data can highlight complex relationships within integrated processes to identify process limitations and potential process capabilities, ultimately yielding balanced patient workflow through data-driven perioperative process improvement. Study implications and/or limitations are also included.

A Balanced Scorecard Approach to Perioperative Process Management: A Case Study Perspective

This study examines business process management practices of balanced scorecard and dashboard applications to monitor, measure, and improve a hospitals perioperative process at strategic, tactical, and day-to-day operations levels. This paper identifies how dynamic technological activities of analysis, evaluation, and synthesis applied to internal and external organizational data can highlight complex relationships within integrated hospital processes to target opportunities for improvement and ultimately yield improved process capabilities. The identification of existing limitations, potential capabilities, and the subsequent contextual understanding are contributing factors that yield measured improvement within a hospitals perioperative process. Based on a 90-month longitudinal study of a large 909 registered-bed teaching hospital, this case study investigates the impact of integrated information systems to identify, qualify, and quantify business analytics used to improve perioperative efficiency and effectiveness across patient quality of care, operational efficiency, and financial cost effectiveness. The theoretical and practical implications and/or limitations of this studys results are also discussed with respect to practitioners and researchers alike.

Key Performance Indicators across the Perioperative Process: Holistic Opportunities for Improvement via Business Process Management

This study examines the development and use of multiple scorecard metrics within each stage of the perioperative process as key performance indicators to enable business process management practices across the entire process to target and measure continuous improvement. This paper identifies how dynamic technological activities of analysis, evaluation, and synthesis applied to internal and external organizational data can highlight complex relationships within integrated hospital processes to target opportunities for improvement and ultimately yield improved process capabilities. The identification of existing limitations, potential capabilities, and the subsequent contextual understanding are contributing factors that yield measured improvement. This case study investigates the impact of integrated information systems to identify, qualify, and quantify perioperative improvement based on a 154-month longitudinal study of a large, 1.046 registered-bed teaching hospital. The theoretical and practical implications and/or limitations of this study’s results are also discussed with respect to practitioners and researchers alike.

Using Social Media to Support Presentation Skill Development in Traditional Classroom Environments

Social media has become widely adopted in both society and business. However, the academy has been slow to leverage social media as a learning tool. The purpose of this study is twofold. First, this study explores student perceptions about the use of social media in face-to-face classroom environments. Second, this study examines how social media, as a learning tool, supports presentation skill development. Using a proprietary social media application, we conducted a sequential mixed method study using students enrolled in undergraduate introductory information systems courses that included a student presentation project. One hundred seventy-seven students responded to a survey based on a facilitator and inhibitor model of social media use and an open-ended questionnaire to understand how social media impacts presentation skill development. The implications of the results from this study are discussed along with directions for future research. KEywORDS Face-to-Face Learning Environment, Learning Tools, Partial Least Squares, Presentation Skill Development, Sequential Mixed Method, Social Media, Thematic Analysis