Christine Coupland

From hero to villain to hero: Making experience sensible through embodied narrative sensemaking

This article aims to make a contribution to the literature by addressing an undertheorized aspect of sensemaking: its embodied narrative nature. We do so by integrating a hermeneutic phenomenological perspective of narrative and storytelling with a documentary case taken from a filmed tour of a sports team to illustrate the process of sensemaking around a specific event. We argue that we make our lives, ourselves and our experience ‘sensible’ in embodied interpretations and interactions with others. We suggest this occurs within contested, embedded, narrative performances in which we try to construct sensible and plausible accounts that are responsive to the moment and to retrospective and anticipatory narratives.

Sounds of Silence: Graduate Trainees, Hegemony and Resistance

This paper analyses how graduate trainees in one UK-based private sector retail organization talked about being silenced. The paper illustrates how the trainees’ constructions formed a set of discursive practices that were implicated in the constitution of the organization as a regime of power, and how they both accommodated and resisted these practices. Our case focuses on the trainees’ discursive construction of normative pressures to conform, compliant and non-compliant types of worker, and explicit acts of silencing, together with their reflexive interrogation of the nexus of discursive constraints on their opportunities to be heard. Drawing on the analytical resources associated with the ‘linguistic turn’ in organization studies, our research is an exploration of the importance of language as a medium of social control and power, and means of self-authorship. It is also an attempt to locate ‘silence’ in putatively polyphonic organizations.

Rethinking entrepreneurship methodology and definitions of the entrepreneur

Purpose – The paper aims to highlight the potential of paradigm interplay for providing greater insight into entrepreneurship research, in this case definitions of the entrepreneur. Design/methodology/approach – Literature from entrepreneurship, organisation studies and strategy highlights the potential of multiple paradigm research. We demonstrate how to conduct such a study through paradigm interplay by applying four contrasting research perspectives to four case studies of habitual entrepreneurs. Findings – The practical challenges of conducting multiple paradigm research are illustrated. A number of consistent themes across all four paradigms provide some insight into the reasons why it is difficult to agree on a single definition of the entrepreneur. Insights into the value and operationalisation of multiple paradigm research in the field of entrepreneurship are provided. Research limitations/implications – An exhaustive review of definitions of the entrepreneur is not provided. This is a study into how multiple paradigm research can be used to enrich understanding. Advice for the conduct of studies employing paradigm interplay is presented. Practical implications – The same individuals or firms can be included or excluded depending on the definition employed. This can lead to confusion particularly in establishing eligibility and applicability of specific policy measures. Full awareness of underlying assumptions is required. Originality/value – Paradigm interplay is a new approach for entrepreneurship research

Accounting For Change: A Discourse Analysis of Graduate Trainees' Talk of Adjustment

In this paper I explore how graduate trainees account for change since joining a company. The participants were on a graduate-training scheme with a large, well known, high street chain. They were interviewed over a period of six months and asked to talk about their work. This paper is part of a larger study of graduates’ work experience. The extracts in this paper are taken from transcripts of the interviews, and are analysed using a discursive approach. These stories of work events have provided an arena for identity projects to be undertaken, where identity is regarded as a flexible resource. The participants acknowledge and refute change during their time with the company. In addition, they construct and contrast their self-descriptions with a company ‘ideal’. Furthermore, their accounts of being similar to other employees, yet at the same time unique, appear to illustrate a dilemma through contradiction. These dilemmas are negotiated in the talk through the construction and deployment of situated identities. I conclude that by attending to the detail of talk about work, understanding may be gained regarding ideological dilemmas that face new entrants to a work place. They draw on and refute commonly understood work place practices, while situating their identity in broader cultural projects. The participants attend to ‘norms’ and ‘culture’ while denying their relevance to their own particular patterns of behaviour. Accounts of learning to behave ‘appropriately’ and to avoid being ‘bloodied’ feature in their talk of adjustment since joining the company. This has relevance for the future training of graduates and understanding work place identities.

Reflexivity: recursion and relationality in organizational research processes

Purpose – The paper seeks to support a better understanding of the types (or processes) of reflexivity which may be involved in the practice of organizational research, and the implications of reflexive practice for organizational researchers.Design/methodology/approach – A characterization of reflexivity as a process is developed from extant research, in four steps. First, the principal dimensions of reflexivity – reflection and recursion – are identified and delineated. Second, recursion is shown to have two modes, active and passive. Third, reflection is shown to have both closed, self‐guided and open, relational modes. Fourth, through integrating the detailed characterizations of each of the dimensions, different types of reflexivity are identified and defined.Findings – The paper shows how different types of reflexivity may be experienced sequentially, as a progressive process, by organizational researchers. Implications for research practice are derived from a consideration of this process.Originali...

Grey Advantage: New strategies for the old

Abstract With nearly one fifth of the population of the industrialized world soon to be beyond a traditional retirement age, businesses need to re-appraise their attitudes towards both older workers and older customers. Whilst some public and private sector organizations may have signalled such intentions, the gap between the rhetoric and reality of ‘third age’ employment and grey market development is still substantial. Analysing the ‘Age-Quake’, this article reviews current ageing population trends and associated business agendas. Using case study analysis, it then challenges three perceived ‘grey discontinuities’, as well as the traditional perception of simplistic step-change declines in physical and mental abilities and economic activity at the traditional retirement age. Deriving from this, the article challenges the older received wisdom by offering the individual assessment of ‘third-agers’ in terms of abilities as employees and tastes as customers as two generic strategies to assist managers in the strategic alignment of their organizations in pursuit of “grey advantage”.

Identity Threats, Identity Work and Elite Professionals

Elite professionals opportunistically employ threats to their work identities to author preferred selves. Predicated on understandings that identities are subjectively available to people as in-progress narratives, and that these are often insecure fabrications, we investigate the identity work of members of a UK-based professional Rugby League club. The research contribution we make is to demonstrate that professionals use identity threats as flexible resources for working on favoured identities. We show that rugby players authored identity threats centred on the shortness of their careers, injury and performance, and how these were appropriated (made their own) by men to develop desired occupational and masculine identities. In so doing, we also contribute to debates on how professionals’ identity discourse is an expression of agency framed within relations of power.

A longitudinal study of the influence of shop floor work teams on expressions of ‘us’ and ‘them’

A discourse analysis of employee rhetoric before and after the introduction of shop floor work teams in a steel mill reveals important changes in expressions of ‘us’ and ‘them’ attitudes. The normative rhetoric of teamworking used by managers, insisting that all employees are working towards the same goal, raised an expectation of change in the traditional ‘them’ and ‘us’ divide between managers and workers. When workers detected little subsequent change they used the new language of teamworking to critique management in private although working in teams they reported pressure to behave differently. New working roles in teams did undermine traditional ‘them’ and ‘us’ loyalties, which fragmented to encompass finer distinctions (e.g. middle and upper management, workers and slackers) and employee attitudes became more individualistic.

Gendered Ageism and Organizational Routines at Work: The Case of Day-Parting in Television Broadcasting

This article contributes to the study of gendered ageism in the workplace by investigating how the routine of day-parting in broadcasting participates in the social construction of an ideology of ‘youthfulness’ that contributes to inequality. Critical discourse analysis is applied to the final judgment of an Employment Tribunal court case where the British public service broadcaster, the BBC, faced accusations of discrimination on the basis of both age and gender. Three interrelated findings are highlighted. First, the ideology of youthfulness was constituted through discursive strategies of nomination and predication that relied on an inherently ageist and sexist lexical register of ‘brand refreshment and rejuvenation’. Second, the ideology of youthfulness was reproduced through a pervasive discursive strategy of combined de-agentialization, abstraction and generalization that maintained power inequality in the workplace by obscuring the agency of the more powerful organizational actors while further marginalizing the weaker ones. Third, despite evidence that the intersection of age and gender produced qualitatively different experiences for individual organizational actors, in the legitimate and authoritative version of the truth constructed in the Tribunal’s final judgment, ageism discursively prevailed over sexism as a form of oppression at work. These findings support the view that the intersection of age and gender in the workplace should be explored by taking into account different levels of analysis – individual, organizational and societal – and with sensitivity to the context. They also suggest that the notion of gendered ageism is still poorly articulated and that the lack of an appropriate vocabulary encourages the discursive dominance of ageism over sexism, making the intersection of the two more difficult to study and to address.

Anti-dialogic Positioning in Change Stories: Bank Robbers, Saviours and Peons

Stories people tell of going through change incorporate and react to others around them. Positions can be taken in stories that tend towards the monological, having a singular perspective and being somewhat sealed off from others. Alternatively, stories can tend towards the dialogical, a multiple, less certain and more interactive mode. We explore multiple stories of an organizational change and analyse a paradoxical situation that emerges. We argue that although the stories may have the appearance of being dialogical, they can be seen as co-existing but self-sealing, or anti-dialogic. We introduce an interruption to the story and discuss a possibility for challenging anti-dialogic positioning in change stories.