Claudine Gaibrois

'It crosses all the boundaries': hybrid language use as empowering resource

This study contributes to language-sensitive International Business research by examining forms of language use other than monolingual conversations in national languages. It focuses on hybrid languages that are derived from heterogeneous language sources. Based on modern linguistic research, the study conceptualises multilingualism as joint mobilisation of linguistic resources. Adopting a discursive approach, it empirically investigates the positive and negative effects of hybrid language use for individuals and teams in two companies in Switzerland. The findings show that users of hybrid language are positioned as being able to exchange information more effectively, feeling more comfortable in interactions as well as having more possibilities to express voice and participate. At the same time, hybrid language use is described as having limiting effects in certain contexts. The study therefore suggests to integrate hybrid languages in definitions of individual and organisational language capital, and to strategically address it on the top management and human resources management level.

Beyond possession and competition: Investigating cooperative aspects of power in multilingual organizations

This article examines power issues related to language diversity in organizations, thus answering the need to investigate the role of language in cross-cultural management. More specifically, it contributes to a better understanding of how intraorganizational power relations are (re)defined through language use. Building on insights from language-sensitive research in international business, the article suggests that a further conceptual development of power is needed to study multilingual organizations and their “politics.” Inspired by the writings of Michel Foucault, it aims at developing a differentiated notion of power that allows moving beyond possessive, competitive, and limitation-oriented understandings. It investigates power from a discursive perspective and thus suggests conceptualizing power as an effect of speaking acts. From this point of view, people contribute to the creation of power relations by adopting a multiplicity of subject positions when they talk about their and others’ experiences in multilingual organizations. These processes were empirically investigated by conducting a qualitative case study of a multinational company located in Switzerland. The findings show a variety of subject positions for members of multilingual organizations, ranging from “winners on the rhetorical battlefield” to “helpers paving unskilled speakers the way.” While being in the position of the “battle winner” means discursively constructing competitive power relations, being a “helper” entails the discursive construction of cooperation-oriented power relations. Adopting a discursive approach thus allows to move the focus from “having”/“not having” power and from conflicts to a broader perspective on power relations. Power is then considered as productive in a general sense, and this productivity might engender competition as well as cooperation.

Multilingual organizations as ‘linguascapes’ and the discursive position of English

This book offers a lively illustration of the dynamic relationship between discourse and organizational psychology. Contributions include empirically rich discussions of both traditional and widely studied topics such as resistance to change, inclusion and exclusion, participation, multi-stakeholder collaboration and diversity management, as well as newer research areas such as language negotiations, work time arrangements, technology development and change as intervention.