Danica Bakotić

Employee involvement as a key determinant of core quality management practices

The framework of this research consists of eight quality management (QM) principles (customer focus, leadership, involvement of people, process approach, system approach to management, continual improvement, factual approach to decision-making and mutually beneficial supplier relationships) according to the ISO 9001 standard. The implementation of these principles results in QM practices often divided into infrastructure and core practices. The aim of this study is to investigate which infrastructure QM practice affects all core QM practices. The literature review leads to the assumption that implementation of employee involvement (as one of the infrastructure QM practices) might be crucial for the implementation of process approach, system approach to management, continual improvement and factual approach to decision-making (core QM practices). Empirical research was conducted on large-sized Croatian companies. The research instrument was a questionnaire addressed to the board of directors and quality managers. In order to reveal which infrastructure practice has an impact on core QM practices, multivariate analysis of variance was performed. Research results showed that employee involvement through different concepts (employee training, communication, empowerment and rewards and recognition) has a positive impact on the implementation of process approach, system approach to management, continual improvement and factual approach to decision-making.

Relationship between job satisfaction and organisational performance

Abstract The purpose of this study is to explore the link between job satisfaction and organisational performance and to determine if there is an empirically provable relationship between these two variables, and the direction and the intensity of this relationship. Empirical research was conducted on a research sample of 40 large- and medium-sized Croatian companies, with 5806 employees surveyed. The results of this study show the existence of a clear link between employees’ job satisfaction and organisational performance in both directions, but with pretty weak intensity. Detailed analysis showed that the connection between job satisfaction and organisational performance is stronger than the connection between organisational performance and job satisfaction. It could be stated that job satisfaction determines organisational performance, rather than organisational performance determining job satisfaction.

Motivation of Employees 50

In Mexico, the society in general lacks the habit and ethics of properly disposing garbage or in taking care of the environment. This paper focuses on analyzing and disposing garbage in an automated way. The present study also seeks to create and promote care for the planet. The minicomputer (GreenScanProcess) is an automated system whose process is based on an algorithm that stands out for its functionality. GreenScanProcess has sensors that allow the analysis and scanning of garbage. It also measures the weight and humidity of the garbage. The minicomputer also examines the garbage to know its composition. Likewise, GreenScanProcess takes the garbage to the container according to the garbage. The benefits obtained when conducting the research were: environmental, economic, technological, and educational.