Daniel Pacheco Lacerda

Systematic Literature Review

This chapter presents a method that can be applied to perform a Systematic Literature Review. The Systematic Literature Review is a critical step in conducting scientific research. This chapter focuses particularly on the importance of this step for research conducted under the Design Science paradigm.

Service process analysis using process engineering and the theory of constraints thinking process

Purpose – The paper aims to present a case of integration between process engineering and the thinking process of the theory of constraints (TP‐TOC) through the analysis of an organizations processes, pointing out the complementary aspects between the two theories and their benefits for the organization.Design/methodology/approach – The paper has used an Institution of Higher Education as its case study. The research has started by identifying the processes of the institution and choosing one to model according to the process engineering approach. The process was then analyzed through the elaboration of the current reality tree technique. After the analysis, the evaporating clouds technique was applied in order to breach the assumptions that were avoiding the problems to be solved. Finally, the process has been redesigned based on the results of the previous steps.Findings – The analysis of this case contributes towards understanding and identifying the causes of the current problems in the studied proce...

Design Science Research

This chapter presents the main concepts of design science research, which is a method that is conducted under the paradigm of design science to operationalize research. In addition to these concepts, the foundations for the application of design science research as a research method and the methods formalized by several authors for its operationalization are presented. A comparison of design science research with two alternate methods is performed. To prevent an exhaustive comparison in this book, we compare design science research with methods that are commonly used for qualitative research in Brazil: case study and action research.

Gestão da cadeia de suprimentos: análise dos artigos publicados em alguns periódicos acadêmicos entre os anos de 2004 e 2006

A crescente importância da cadeia de suprimentos tem levado pesquisadores a desenvolverem um volume significativo de trabalhos sobre o tema. Ao mesmo tempo, devido ao seu recente surgimento, esse fenomeno organizacional e complexo e engloba inumeras variaveis, tornando igualmente complexo o processo de escolha do objeto de pesquisa por pesquisadores e estudantes. Por essa razao, esse artigo tem o objetivo de proporcionar uma analise dos principais topicos estudados em 173 artigos sobre gestao da cadeia de suprimentos publicados nos principais periodicos academicos internacionais entre 2004 e 2006. Os resultados mostram que os artigos focam, principalmente, a coordenacao e a troca de informacoes entre empresas, a configuracao da producao, o design e o desempenho da cadeia de suprimentos. Alem disso, tambem sao destacadas as caracteristicas de alguns dos principais periodicos internacionais. Diversos topicos, ainda, precisam ser estudados ate que a gestao da cadeia de suprimentos se solidifique como disciplina.

A process improvement approach based on the Value Stream Mapping and the Theory of Constraints Thinking Process

– The purpose of this paper is to present a case of integration between the processes modeling by using the Value Stream Mapping (VSM) and the Thinking Process of the Theory of Constraints (TP-TOC) through the analysis of productive processes of an organization, indicating the complementary aspects between them and their benefits to the organization. , – The paper uses a company of the Brazilian automotive industry as the administering site. The research began by identifying the organizations processes and choice of a family of products to model according to the VSM approach. The integrated view between the losses in the process (VSM) and the unwanted effects of the adding value process were analyzed by using the Current Reality Tree. After the analysis, different improvement procedures are proposed based on the lean principles. Finally, a work plan is presented based on the previous steps aiming to achieve the proposed future state. , – The analysis of this case helps to understand and identify the causes of the current problems in the processes studied, providing an integrated view between the losses in the process and the prioritization of steps for the elimination of such losses. The approach in its initial administration was robust and the solution steps were promising. By integrating these approaches, it was possible to verify improvement opportunities by identifying the losses and the basic causes that sustain the unwanted effects in the processes at the same time. , – The study proposes an approach that enables a systematic and systemic analysis of the processes at organizations through the combined use of process modeling through the VSM and TP-TOC. Simultaneously, the losses in the processes and the unwanted effects are identified. Thus, through the construction of an effect-cause-effect robust logic, both losses in particular and the unwanted effects in general can be prioritized in order to maximize the improvement efforts in the processes.

Cultura organizacional: sinergias e alergias entre Hofstede e Trompenaars

Among the different elements to be considered in management, cultural aspects have been placed in the central of the organizational discussions. This position derives of the fact that the sustainable competitive advantage originates from the understanding, respect and use of the different habits, practices, points of view and competences. Companies acting local or global need to look at the characteristics originated from your human capital. In this sense that the present work presents some evidences of the cultural implications, looked from the prism of cultural dimensions. A short revision of the theme was briefly analyzed and discussed under the light of the presented theoretical references.

Uma abordagem de avaliação de processos baseados no mundo dos custos para processos no mundo dos ganhos em instituições de ensino superior

This paper investigates a Universitys pricing process, comparing two different accounting approaches: traditional cost accounting and Theory of Constraints. Relying on concepts from the Theory of Constraints, this paper applies the principles of the Thinking Process and Throughput Accounting to review the current approach to this process. As a result, the paper evaluates the dynamics behind such processes and, based on throughput accounting, presents a new approach in tackling this.

Design Science—The Science of the Artificial

This chapter addresses the central concepts of Design Science, as well as the history and evolution of this science over time. The main authors who criticize traditional science and propose the use of Design Science to guide research focused on problem solving and artifact designing are cited.

Revealing factors affecting strategy implementation in HEIs - a case study in a Brazilian university

Studies of the problems of implementation report that a major portion of strategies are not implemented. While strategy implementation is itself a subject worthy of study, the implementation context poses specific challenges like higher education institutions (HEIs). The HEI context is one of heightened competition. Accordingly, this study investigates what factors influence the transformation of whatever strategic intentions exist into whatever strategic actions are taken. A case study was conducted at an HEI in southern Brazil. The study presents elements relating to factors that may influence processes leading to the implementation of strategic intentions. The study sought to contribute by providing a model that explicitates possible relationships among factors that impact implementation.

Avaliação da sinergia entre a engenharia de processos e o processo de pensamento da teoria das restrições

Este trabalho apresenta uma aplicacao da utilizacao dos conceitos da engenharia de processos de negocios (EPN) e do processo de pensamento da Teoria das Restricoes (PP-TR) para uma abordagem sistematica e sistemica dos processos analisados. A EPN contribui como instrumento de acao nas organizacoes atraves da identificacao e representacao dos processos existentes. A modelagem dos processos constroi uma visao integrada e possibilita uma discussao e analise sistematica dos processos. O PP-TR e utilizado na analise critica dos processos. Essa analise contribui para o entendimento e identificacao das causas que sustentam as problematicas existentes nos processos, proporcionando uma visao sistemica do processo. Na pesquisa foram modelados processos de uma instituicao de ensino superior (IES). Um processo foi analisado a partir da construcao da Arvore da Realidade Atual (ARA). Em seguida aplicou-se a tecnica da evaporacao das nuvens para romper os pressupostos que mantinham os problemas identificados. Com base na ARA e na evaporacao das nuvens os processos foram resenhados. Os resultados da abordagem forneceram: i) uma sistematica na analise dos processos; e ii) uma visao sistemica da influencia dos problemas encontrados nos processos entre si e no resultado da IES estudada.