Daniela Pettinao

Supply Chain Coordination and IT: The Role of Third Party Logistics Providers

Logistics Service Providers have become important players in supply chain management as increasing numbers of firms are outsourcing their logistics activities. In a highly competitive context characterized by “time compression”, IT alignment between supplier and logistics service provider has a direct positive impact on, strategic and operational performance. The success of logistics outsourcing relationship is entrenched in the third party’s technological ability to improve the supply chain reactivity.

Combining Exploitation and Exploration Through Crowdsourcing: The Case of Starbucks

In this paper, we explore the concept of crowdsourcing as a driver of the ambidexterity innovations capabilities and as a strategic tool to combine exploitation and exploration strategies in the innovation generation process. In doing so, we focus on the case of Starbucks Corporation, an international coffee and coffeehouse chain considered the largest coffeehouse company in the world.

Public Participation in Environmental Decision-Making: The Case of PPGIS

The Public Participation Geographic Information System (PPGIS) offers a special and potentially important means to facilitate public participation in the planning and decision making. The major problem is the lack of evaluation methods to verify the outcome of the effects of PPGIS on decision making processes. To fill this gap, the objective of the on-going research is to develop an analytical framework through which PPGIS initiatives can be evaluated.

External Knowledge, Territorial Inertia and Local Development: An Exploratory Case Study

This study examines the relationship between an entrepreneurs absorptive capacity, the spiral of knowledge and local development. Although a great number of theoretical and empirical studies have pointed out the importance of local networking and informal contacts when spreading knowledge locally, very few of them have provided robust evidence on the role of the entrepreneurs absorptive capacity and external knowledge in local development. This paper tries to explain the reasons why this problem can no longer be ignored and provides a preliminary examination, through an exploratory case study, of the role that the entrepreneurs absorptive capacity and external knowledge play in overcoming territorial inertia and enhancing local development.

Information Technology, Marketing and Organizational Factor in Corporate e-banking: A Qualitative Research

The aim of this work is to delineate a possible reading in terms of the expansion and evolution of business-client relationships and to analyse the role played in these relationships by IT. The analysis will be conducted in relation to a specific sector, financial brokerage, and, within that, the principal player, the bank itself. This paper brings theory and practice together by synthesising the existing literature with real-life experience of an Italian bank.