Derek S. Thomson

A pilot study of client complexity, emergent requirements and stakeholder perceptions of project success

Construction industry reliance on performance metrics fixed at the project outset is being superseded by increasing use of emergent client judgments to characterize success. Clients may still consider a project that fails to meet formalized time, cost and performance goals successful if it satisfies emergent requirements not understood during initial briefing. Construction practitioners do not routinely recognize that client awareness of requirements improves as projects progress. Internal conflict among the client stakeholders and their reflections on the emerging project solution help client stakeholders to better understand their needs. Dissatisfaction results when these emergent requirements are not acknowledged. The need for practitioners to recognize and respond to these issues is explored by a paradigmatic case study of an office relocation and refurbishment project. The role of the ‘project sponsor’ as a synthesizer of client requirements and reflections on the emerging solution was observed to be subverted by stakeholders in a client body who found their emergent requirements were not acknowledged by construction practitioners. By characterizing the harmful effect of pluralistic client complexity and emergent requirements on perceptions of project success, the rationale for a revised project sponsor role to better address these influences on perceptions of project success is contributed.

A problem‐solving approach to value‐adding decision making in construction design

Purpose – To illustrate the use of a Value Adding Toolbox by construction industry designers when addressing customer value expectations using problem solving.Design/methodology/approach – Focused literature review establishes the need for construction industry design solutions to deliver customer value and a Value Adding Toolbox is proposed in response. Case studies validate Toolbox use and one illustrative example is provided. Interviews with prospective Toolbox users identify barriers to adoption and inform a recommended approach to organisational adoption.Findings – The Toolbox is found to be effective at helping construction designers to solve technical design problems with regard to customer expectations of value. However, designers are found to be initially reluctant to adopt the new tool. Organisation learning is therefore required to establish the importance of customer value satisfaction as a prerequisite to Toolbox adoption by designers.Originality/value – This paper provides a useful insight i...

Integrated collaborative design

Purpose – The purpose of this paper is to describe an approach to managing the supply chain from the perspective of design which the paper refers to as integrated collaborative design (ICD).Design/methodology/approach – Building on a substantial program of research using a range of methodologies previously reported, the concept of a design chain is described the argument is made that the industry needs to center the development of integrated teams (as proposed in accelerating change) around collaborative working of all parties involved in the design process.Findings – The research recognizes that the construction sector is too often focused on the short‐term objectives of projects, rather than long‐term business strategy and organizational relationships. The ICD approach involves three steps: identifying tasks (process management); allocating roles (as part of supply chain management); and focusing design solutions to deliver value.Originality/value – The paper outlines the principles and approach to ICD ...

Building services component reuse: an FM response to the need for adaptability

Proposes that facilities managers can viably utilize building services components that have been designed to be more readily reused to satisfy growing client demands for adaptable buildings. In an increasingly dynamic business environment, many organizations seeking to remain competitive have focused on performing their core function in the short‐term by shedding, among other functions, responsibility for their supporting buildings to external organizations. The growth of the facilities management support industry illustrates this trend. The increasing contribution of services installations to building complexity and value means that the greatest opportunity for facilities managers to improve their efficiency in satisfying constantly changing client space use demands lies in their management of this building element. By utilizing reusable services components, facilities managers may be able to increase the adaptability of both new and existing buildings and reduce the financial impact of change. It is concluded that a new industrial sector may emerge to support services component reuse. This sector will undertake the remanufacture (reconditioning) of such component to ensure their fitness for purpose for reuse.

The use of freelisting to elicit stakeholder understanding of the benefits sought from healthcare buildings

The process of elicitation and synthesis of the collective understanding of a cultural domain held by a group of stakeholders is challenging. This problem typifies the pre-project activity from which a coherent understanding of the benefits sought from infrastructure investment must emerge to inform the business case rationale. The anthropological freelisting method is evaluated as a solution by determining its ability to be operationalized in a practical form for project application. Using data from the stakeholders of a large NHS Scotland building project, the use of multidimensional scaling for data analysis is compared with participatory pilesorting to determine which freelisting protocol balances insight with practicality. Neither approach is found to offer an ideal method of characterizing sought benefits. The social construction of pilesorting promotes reliability while the analytical rigour of multidimensional scaling remains attractive to auditors. Their distinct insights suggest that both approaches should be combined in future and used alongside further post-elicitation devices from anthropology such as cultural consensus modelling or structured conceptualization.

Practitioner understanding of value in the UK building sector

Purpose – For over a decade, UK public sector construction policy and industry rhetoric has advanced a value agenda that advocates the development of project‐specific understanding of value. This study aims to examine construction practitioners’ collective cognition of value to determine how their facilitation may bias this intent. A value continuum is contributed.Design/methodology/approach – Critique of the design quality indicator (the primary value agenda instrument) finds that it overemphasises objective value, confirming the need for practitioners to help stakeholders develop broader understanding of value. The freelisting technique of cultural anthropology is adopted to model practitioners’ collective cognition of value and, thus, their bias over this process. The standard freelisting protocol is followed.Findings – Practitioners’ collective understanding is found to comprise related concepts that resolve to a one dimensional “value continuum” with subjective and objective terminals and which fully...

Attitudes to building services component reuse in the UK healthcare sector

Many organisations are responding to the diminishing stability of their operating environments by developing flexible methods of performing their core function. This creates demand for flexible supporting building space. While the architectural problems of providing such space have been solved for many years, its servicing remains problematic. This difficulty is manifested in the rising cost of services alterations necessitated when spaces are changed in use. The current inflexibility of services installation construction has prompted a study of reusable building services components. It is anticipated that this approach will increase services installation adaptability by reducing alteration costs. Focusing on the UK National Health Service, this paper presents a survey of trends in organisational function, their estate implications and the extent to which facilities managers can control or plan estate responses to frequent core function revision. Existing services component reuse practices are reviewed and component and process attributes conducive to disassembly and refurbishment are identified. It is concluded that, while reusable services components will achieve the required services installation adaptability, their technical feasibility and economic viability remain to be determined.

Innovation in low carbon construction technologies: An historic analysis for obviating defects

Purpose – The purpose of this paper is to evaluate the risks of building defects associated with rapid advancement of “green” construction technologies. It identifies the methods adopted by the sector for the determination of pre-construction defects that are framed within the context of, traditional; scientific; and professional design approaches. These are critically evaluated and utilised in attempts to mitigate defects arising from diffusing low carbon construction innovations. Design/methodology/approach –The paper takes the formof an evaluative literature review. Polemic in orientation, the paper critically compares two periods of time associated with rapid advancement of innovation. The first, the post-Second World War housing boom is synonymous with a legacy of substandard buildings that in many cases rapidly deteriorated, requiring refurbishment or demolition shortly after construction. The second, is today’s “green” technology “shift” with its inherent uncertainty and increased risk of latent building defects and potential failure to deliver meaningful long-term performance. Central to this is an exploration of the drivers for innovation, and subsequent response, precautionary measures initiated, and the limitations of institutionalised systems to identify and mitigate defects. Similarities and differences between these historical periods frame a discussion around the theoretical approaches to defects and how these may be limited in contemporary low carbon construction. A conceptual framework is presented with the aim of enhancing the understanding for obviation of defects. Findings – Sufficient commonality exists between the periods to initiate a heightened vigilance in the identification, evaluation and ideally the obviation of defects. Design evaluation is not expressly or sufficiently defect focused. It appears that limited real change in the ability to identify defects has occurred since the post-war period and the ability to predict the performance of innovative systems and materials is therefore questionable. Attempts to appraise defects are still embedded in the three principle approaches: traditional; scientific; and professional design. Each of these systems have positive characteristics and address defect mitigation within constrains imposed by their very nature. However, they all fail to address the full spectrum of conditions and design and constructional complexities that lead to defects. The positive characteristics of each system need to be recognised and brought together in an holistic system that offers tangible advantages. Additionally, independent design professionals insufficiently emphasise the importance of defect identification and holistic evaluation of problems in design failure are influenced by their professional training and education. A silo-based mentality with fragmentation of professional responsibility debases the efficacy of defect identification, and failure to work in a meaningful, collaborative cross professional manner hinders the defect eradication process. Research limitations/implications – Whilst forming a meaningful contribution to stimulate debate, further investigation is required to tangibly establish integrated approaches to identify and obviate defects. Practical implications – The structured discussion and conclusions highlight areas of concern for industry practitioners, policy makers, regulators, industry researchers and academic researchers alike in addressing and realising a low carbon construction future. The lessons learned are not limited to a UK context and they have relevance internationally, particularly where rapid and significant growth is coupled with a need for carbon reduction and sustainable development such as the emerging economies in China, Brazil and India. Social implications – The carbon cost associated with addressing the consequences of emerging defects over time significantly jeopardises attempts to meet legally binding sustainability targets. This is a relatively new dimension and compounds the traditional economic and societal impacts of building failure. Clearly, blindly accepting this as “the cost of innovation without development” cannot be countenanced. Originality/value – Much research has been undertaken to evaluate post-construction defects. The protocols and inherent complexities associated with the determination of pre-construction defects have to date been largely neglected. This work attempts to rectify this situation.

Western and Eastern Building Conservation Philosophies: Perspectives on Permanence and Impermanence

ABSTRACT In this conceptual article, we illuminate Western building conservation philosophy practice with insights into Eastern conservation philosophy and associated aesthetic understanding. We frame dialogue recognizing individual and societal perspectives on treatments to buildings that attempt to attain “permanence” or “impermanence” in form, fabric, and artifact. Although not expressly sharing origins, Eastern and Western conservation philosophies practically yield commensurate or quasi approaches in intervention. These similarities have not been notably articulated before, and reveal meaningful insights for decision heuristics and guidance fundamental for repair scheme design and intervention. Western, pattern-based views relating to philosophical reasons around the impossibility of perfection, or “correctness” in physical building form resonate with Eastern views supported by Kiku Kiwari. Moreover, universality in acceptance of Western Patina and Eastern Wabi-Sabi, and Eastern Kintsugi and Western legible fabric repair convey overt signals of philosophies beyond technical performance. Moreover, we find Western bias toward “tangibility”, and greater appreciation of “intangibility” in Eastern approaches that are culturally enriching and go beyond mere retention of fabric and architectural form, linking building memory with territory. We suggest potential cross-fertilisation of thinking to create an environment of greater cultural understanding of the motives, thoughts, and practices in East and West.

Unpacking Cohort Social Ties: The Appropriateness of Perceived Social Capital to Graduate Early Career Performance in Construction Project Teams

ABSTRACT Construction project teams require social capital. When present in appropriate forms, it creates the social cohesion through which individuals accept project goals as their own. It lets team members share knowledge when present and reveal when it is missing. In education, social learning helps students appreciate the need for social capital appropriate to team performance. In practice, social capital enables the project team learning that overcomes project-specific challenges. Despite this importance, little is known about how students perceive social capital or the compatibility of that understanding with construction project needs. To characterise this aspect of ‘graduateness,’ collective understanding of social capital was elicited from construction students in a Scottish university by free recall. Analysis was structured around four dimensions of social capital: cohesion, legitimacy & authenticity, sharing, and safety. Notions of friendship were found to dominate student understanding of their social capital even though this understanding derived from settings where the need for capital to support team performance is emphasized. The potential for misalignment between the capital that graduating students bring into practice with that required by project teams was apparent. The case for further investigation of this influence on early career development was established.