Dmitry Kudryavtsev

ORG-Master: Combining Classifications, Matrices and Diagrams in the Enterprise Architecture Modeling Tool

Enterprise architecture management is the basis of systemic enterprise transformations and information technology architecture development. Nowadays enterprise architecting is almost synonymous to diagramming. Diagrams are effective for knowledge elicitation, structuring, and dissemination. But as the number of diagrams and their types grows, they overlap and evolve, it becomes hard to maintain a collection of interrelated diagrams, even with the help of a common repository. Besides the very nature of enterprise architecting requires a lot of classifications (e.g. process architecture/classification) and matrices (goals - processes, processes - organizational roles, processes - applications…). The ORG-Master tool combines classifications and matrices with traditional diagram-based technologies.

Non-diagrammatic Method and Multi-representation Tool for Integrated Enterprise Architecture and Business Process Engineering

Nowadays enterprise architecting and business process engineering are almost synonymous to diagramming. Diagrams have many benefits and are sufficient for many situations. But as the number of diagrams and their types grows, they overlap and evolve, then it becomes hard to maintain a collection of interrelated diagrams, even with the help of a common repository. Besides the very nature of enterprise architecting requires a lot of matrices (goals-processes, capabilities-processes, processes - applications). The paper presents the multi-representation approach for enterprise architecture model development and maintenance. Classifications and matrices are the basis of this approach and support knowledge structuring and integration. The ORG-Master tool joins classifications and matrices with traditional diagram-based technologies. The paper pays special attention to the role of classifications and matrices in integrating business processes into enterprise architecture.

Systemic Approach Towards Enterprise Functional Decomposition

Functional decomposition is the primary component of enterprise activities description and is often associated with business process architecture. It guides any business improvement initiative, enables to design the enterprise construction -- organizational structure, IT- and HR-architectures, etc, as well as to deploy goals and strategies. The paper suggests the framework for enterprise functional decomposition, which includes the ontology for enterprise activities description, foundations and the process of functional decomposition. The suggested framework integrates the following features: alignment with goals decomposition, support for reference models and other reusable activities descriptions, recursive decomposition using a single activities pattern, value-based management and ISO 9004:2009 harmonization. The paper also describes framework implementation at Russian enterprises and IT tool to support the approach.

The Simplified Enterprise Architecture Management Methodology for Teaching Purposes.

Enterprise architecture allows one to describe, analyze and design a company from the point of view of its structure, functioning and goals. Both business and IT components of an organization are considered in it. Enterprise architecture management methods and technologies help companies to implement their digital strategy, establish enterprise coherence and coordinate business transformation. Teaching enterprise architecture in universities is a difficult task because of the interdisciplinary nature of the subject, its generalized character and close connection with practical experience. In addition, modern enterprise architecture management methodologies are difficult for students and contain many details that are relevant to specific situations. Although there are several methodologies and approaches for enterprise architecture teaching, they do not reflect a recent change in application scenarios for enterprise architecture – shift from business-IT alignment to enterprise coherence and business transformation coordination. The work offers a simplified methodology of enterprise architecture management, which on the one hand will be available for students’ comprehension, and, on the other hand, will allow students to understand and apply in practice the main methods and technologies of enterprise architecture. Requirements for the methodology are also collected and presented in the paper. The proposed methodology is used in several universities and demonstration of its application within the business school of one university is provided.

The tools and methods of capturing knowledge from customers: Empirical investigation

The goal of this research is to investigate the process of customer knowledge capturing, specifically knowledge coming from customers. We identified and classified tools and methods of capturing knowledge from customers. Both general tools from knowledge management and specialized ones from marketing research were considered. Besides, we aligned these tools and methods with the contextual factors using case studies from electrotechnical and software development industries, thus, the corresponding decision tree was suggested.

Application of knowledge tools in training, based on problems’ solving: methodology and it support

Целью работы является разработка методологии применения инструментов для работы со знаниями в проблемно-ориентированном обучении, которая будет использована для формирования соответствующей информационно-образовательной среды. Актуальность работы обусловлена важностью проблемно-ориентированного обучения, а также возникновением множества инструментов и технологий для получения, структурирования и передачи знаний. Традиционное образование ориентируется на передачу знаний в основном в рамках изучаемой области, однако меньше внимания уделяется развитию общих метакогнитивных способностей, в том числе решению проблем. При проблемно-ориентированном обучении получение знаний происходит за счет взаимодействия с окружающим миром и выработки собственных суждений. Эта образовательная методика известна давно, но наша цель заключается в поддержке этого процесса за счет использования инструментов для работы со знаниями на разных этапах решения проблем. Развитие доступности информации в XXI веке обуславливает необходимость продуцирования собственных знаний в процессе обучения, а не просто передачи информации. Компьютер должен использоваться как универсальное средство для работы со знаниями, с помощью которого происходит изучение мира, получение информации, организация и структурирование своих собственных знаний и представление их другим людям. В работе приведен теоретический обзор предыдущих исследований и текущего состояния в области проблемно-ориентированного обучения и работы со знаниями. Нами исследованы инструменты по работе со знаниями на основе нескольких классификаций и выбраны наиболее подходящие из них для поддержки обучения на основе решения проблем. Предложено распределение инструментов работы со знаниями по этапам процесса решения проблем. Нами был рассмотрен вопрос применения компьютерных средств и варианты создания информационной образовательной среды для реализации предложенных идей проблемно-ориентированного обучения и работы со знаниями. Более детально рассмотрен вариант реализации информационной образовательной среды на основе открытой системы электронного обучения MOODLE и шаблонов интеграции на примере общедоступных плагинов. Возможности использования предлагаемого подхода продемонстрированы на реальных примерах. Демонстрация подхода включает внедрение выдвинутых предложений в курсы для школьников и студентов университета. Апробацию и предварительные результаты внедрения можно считать положительными, однако обоснование эффекта от предложенного подхода требует более полной и тщательной оценки, чему посвящены дальнейшие исследования.

Innovations in Organisational Knowledge Management

The INNOVARRA project is focused on the research and development of new models and methods of knowledge management in the enterprises. The project aims to identify and develop knowledge management methods and tools, which are the most appropriate for particular knowledge type and domain of any company, as well as have the greatest impact on the final results of Russian companies. Special attention is paid to the knowledge typology development, which helps to differentiate and select knowledge management tools and methods. Research methodology is interdisciplinary and includes both the behaviourist methods of empirical studies (surveys, statistical analysis) and design-oriented methods such as ontology engineering, system analysis and enterprise architecture management.