DonHee Lee

Supply chain innovation and organizational performance in the healthcare industry

Purpose – The purpose of this paper is to examine supply chain (SC) innovation for improving organisational performance in the healthcare industry.Design/methodology/approach – A research model is proposed which describes the impact of SC innovation, supplier cooperation, SC efficiency, and quality management (QM) practices on organisational performance. The proposed research model and hypotheses were tested using structural equation modeling based on data collected from 243 hospitals.Findings – The results of the study support that organisational performance is positively associated with constructs of each SC innovation factor. Innovative design of SC has a significant impact on selection of and cooperation with excellent suppliers, improved SC efficiency, and encouragement of QM practices.Research limitations/implications – The data used in this study were collected from relatively large hospitals with more than 100 beds in South Korea. The generalization of the study results may be limited by the size ...

The effect of organizational support on ERP implementation

– The purpose of this paper is to propose a model to examine the impact of organizational support on behavioral intention (BI) regarding enterprise resource planning (ERP) implementation based on the technology acceptance model (TAM)., – A research model is proposed which describes the effects of organizational support, both formal and informal, on factors of TAM. A survey questionnaire is developed to test the proposed model. A total of 700 of questionnaires are distributed to users in small and medium enterprises that have implemented ERP systems in Korea and 209 responses are used for analyses. Structural equation modeling is employed to test the research hypotheses., – The results indicate that the organizational support is an important factor for perceived usefulness (PU) and perceived ease of use (PEOU). PU and PEOU seem to lead to a higher level of interest in the ERP system and BI to use the system. The most notable finding of our study is that organizational support is positively associated with factors of TAM., – The survey data used in this paper are collected from small‐ and medium‐sized companies in South Korea. Thus, the respondents in these firms might have been trained at different levels or on different modules of ERP, which would yield diversity in subject experience with different ERP systems., – To improve the efficiency and effectiveness of ERP implementation in a real world environment, organizations need to better understand user satisfaction. The TAM model provides a theoretical construct to explain how user satisfaction is affected.

The impact of high-performance work systems in the health-care industry: employee reactions, service quality, customer satisfaction, and customer loyalty

The purpose of this study is to empirically test the effects of high-performance work systems (HPWS) on employee attitude, service quality, customer satisfaction, and customer loyalty in health-care organisations. The proposed research model was tested using structural equation modelling for hypotheses, based on data collected from 196 pairs of employee–customer respondents in four selected hospitals with more than 500 beds. The results indicate that hospitals can improve customer satisfaction and loyalty through efficient operations, employee engagement, and service quality. One of the key findings of our study is that HPWS in health-care organisations influence employee reaction and service quality.

Health-care quality management using the MBHCP excellence model

To publicise the quality of care they provide, health-care providers strive to have their management achievements recognised by such global evaluators as the Malcolm Baldrige National Quality Award (MBNQA), European Foundation for Quality Management Excellence Model, and Joint Commission Model of Accreditation. This study developed a research model to examine the relationships among the seven categories of MBNQA in the health-care industry. The proposed model, using structural equation modelling (SEM), tested hypotheses based on the data collected from 254 hospitals. The results of the study indicate that the seven categories of care and service processes are positively associated with each category of MBNQA in the health-care industry. Also, MBNQA can play a role as an appropriate framework of international standards criteria for quality improvement in the global health-care industry. To alleviate the limitations of the study, future research needs to include comparative studies of international standards/criteria and/or awards, cross-culture analysis of health-care providers in different countries, and a longitudinal investigation of the quality criteria and their impact on organisational performance. Also, moderating effects by SEM could be indicated.

Medical error reduction: the effect of employee satisfaction with organizational support

The problem of medical errors as a factor of service quality has become critically important for healthcare providers. The research model in this paper describes how employee satisfaction with organizational support (ESWOS) and organizational systems supported by an organizational culture impact medical error reduction. The proposed research model was tested using structural equation modelling for hypotheses, based on data collected from 186 respondents in four selected hospitals. The results of the study strongly support that medical error reduction is associated with ESWOS. Also, organizational culture which supports ESWOS and organizational systems as preventive and corrective systems is important for reducing medical errors.

Electronic word of mouth systems and acceptance of user-generated contents

Web 2.0 has enabled businesses, especially online retailers, to provide new services to enhance customer value and to increase sales. A notable example of these services or technologies is the online product recommendation system that serves to reduce consumer search costs and risks associated with the purchase of unfamiliar products. Electronic word-of-mouth systems (EWOMS) are online product recommendation systems that allow consumers to electronically post information in the form of product reviews and/or product ratings. This study examines the effects of EWOMS on consumers’ acceptance of product recommendations. The proposed research model is developed based on the accessibility-diagnosticity model and source credibility theory. A lab experiment was conducted to empirically test hypotheses. The study found that information diagnosticity, informant trustworthiness, and perceived usefulness are critical factors for consumers’ acceptance of recommendations based on EWOMS.

How corporate social responsibility commitment influences sustainable supply chain management performance within the social capital framework: a propositional framework

The purpose of this paper is to present a theoretical framework of testable propositions based on a current literature review. We uniquely view a firms corporate social responsibility (CSR) commitment through a theoretical lens of social capital in supply chain management (SCM). Utilising a literature review framework, this paper proposes a set of testable propositions as a framework to further research CSR, sustainable supply chain management, and social capital. Through prior research we explore and establish dimensions of social capitals (structural, relational, and cognitive) potential relationships with CSR and how its commitment impacts sustainable supply chain performance. This study presents an extensive literature review of research on the effects of social capital accumulation as it relates to corporate social responsibility and sustainable supply chain management performance. A taxonomy of the literature is also presented as a basis for future empirical research.