Erick Leroux

ERP Diffusion and Mimetic Behaviors

The emergence of enterprise resource planning systems (ERP) has often been presented as one of the main factors of organizational change within companies in the course of the last few years. The neoclassical and socio-rational analyses show that ERP adop

Comportement responsable des touristes : Le rôle de l’engagement social

Dans cette recherche, nous étudions l’effet de l’engagement social sur le comportement responsable des touristes. Nous examinons en outre le rôle médiateur du management public responsable du tourisme, de l’implication dans le tourisme responsable et de l’orientation écologique du tourisme. L’étude est basée sur un échantillon total de 656 répondants. Les hypothèses de recherche sont testées selon les équations structurelles. Les résultats mettent en évidence un effet direct positif de l’engagement social sur le comportement responsable des touristes. L’implication dans le tourisme responsable et la satisfaction envers le management public responsable du tourisme ont des effets médiateurs sur la relation entre l’engagement social et le comportement responsable du touriste. Cependant, l’orientation écologique du tourisme n’a pas d’effet médiateur significatif sur cette relation, ni d’effet direct sur le comportement responsable des touristes. Les implications théoriques et managériales de ces résultats sont discutées.

Responsible tourist behaviour: The role of social engagement

This is a study of the effect of social engagement on responsible tourist behaviour. We also examine the mediating role of responsible public management of tourism, involvement in responsible tourism and the ecological orientation of tourism. This research is based on an overall sample of 656 respondents. Our research hypotheses are tested using structural equation modelling. The results reveal a direct positive effect of social engagement on responsible behaviour among tourists. Involvement in responsible tourism and satisfaction regarding the responsible public management of tourism have mediating effects on the relationship between social engagement and responsible tourist behaviour. However, an ecological orientation in tourism has no significant mediating effect on this relationship, nor does it have a direct effect on responsible tourist behaviour. We also discuss the theoretical and managerial implications of our findings.

Responsible Tourist Behavior: The Role of Social Engagement (Abstract)

Despite a challenging economic climate, tourism is experiencing growth and continues to provide opportunities for many countries through its ability to generate new sources of revenue and create jobs. Nonetheless, many authors have questioned the legitimacy of developing mass tourism. Thus, new forms of tourism (e.g., ecotourism, agri-tourism, and “solidarity” tourism) labelled responsible tourism have emerged. Yet their exact contribution to the commercial performance of tourist companies has not been clearly established. More specifically, few authors have explored the link between social engagement and responsible tourist behavior or the relationship between the latter and satisfaction with the way in which tourism is managed by public authorities.

Efficiency of e-learning: the case of French bank sales force

This article investigates the use and the satisfaction derived from e-learning training by sales representatives of commercial banks in France. The research carried out among these representatives concerns a banking training scheme which was followed from work or from home. The analysis of the data gathered from about thirty interviews shows that learners were satisfied with this e-learning even if it was regularly checked by their superiors. They particularly appreciated the flexibility and the interactivity of e-learning which allowed them to develop new banking skills and to be more autonomous in their commercial function.