Essam Shehab

State-of-the-art in product service-systems

Abstract A Product-Service System (PSS) is an integrated combination of products and services. This Western concept embraces a service-led competitive strategy, environmental sustainability, and the basis to differentiate from competitors who simply offer lower priced products. This paper aims to report the state-of-the-art of PSS research by presenting a clinical review of literature currently available on this topic. The literature is classified and the major outcomes of each study are addressed and analysed. On this basis, this paper defines the PSS concept, reports on its origin and features, gives examples of applications along with potential benefits and barriers to adoption, summarizes available tools and methodologies, and identifies future research challenges.

Enterprise resource planning: An integrative review

Enterprise resource planning (ERP) system solutions are currently in high demand by both manufacturing and service organisations because they provide a tightly integrated solution to an organisations information system needs. During the last decade, ERP systems have received a significant amount of attention from researchers and practitioners from a variety of functional disciplines. In this paper, a comprehensive review of the research literature (1990‐2003) concerning ERP systems is presented. The literature is further classified and the major outcomes of each study are addressed and analysed. Following a comprehensive review of the literature, proposals for future research are formulated to identify topics where fruitful opportunities exist.

Towards an operations strategy for product‐centric servitization

Purpose – This paper aims to present a framework that will help manufacturing firms to configure their internal production and support operations to enable effective and efficient delivery of products and their closely associated services. Design/methodology/approach – First, the key definitions and literature sources directly associated with servitization of manufacturing are established. Then, a theoretical framework that categorises the key characteristics of a manufacturers operations strategy is developed and this is populated using both evidence from the extant literature and empirical data. Findings – The framework captures a set of operations principles, structures and processes that can guide a manufacturer in the delivery of product-centric servitized offering. These are illustrated and contrasted against operations that deliver purely product (production operations) and those which deliver purely services (services operations). Research limitations/implications – The work is based on a review of the literature supported by data collected from an exploratory case study. Whilst it provides an essential platform, further research will be needed to validate the framework. Originality/value – The principal contribution of this paper is a framework that captures the key characteristics of operations for product-centric servitized manufacture.

Manufacturing cost modelling for concurrent product development

Abstract This research work aims to develop an intelligent knowledge-based system that accomplishes an environment to assist inexperienced users to estimate the manufacturing cost modelling of a product at the conceptual design stage of the product life cycle. Therefore, a quicker response to customers’ expectations is generated. This paper discusses the development process of the proposed system for cost modelling of machining processes. It embodies a CAD solid modelling system, user interface, material selection, process/machine selection, and cost estimation techniques. The main function of the system, besides estimating the product cost, is to generate initial process planning includes generation and selection of machining processes, their sequence and their machining parameters. Therefore, the developed system differs from conventional product cost estimating systems, in that it is structured to support concurrent engineering. Manufacturing knowledge is represented by hybrid knowledge representation techniques, such as production rules, frames and object oriented. To handle the uncertainty in cost estimation model that cannot be addressed by traditional analytical methods, a fuzzy logic-based knowledge representation is implemented in the developed system. Based on the analysis of product life cycle, the estimated cost included material, processing, machine set-up and non-productive costs. A case study is discussed and demonstrated to validate the proposed system.

An Intelligent Knowledge-Based System for Product Cost Modelling

An intelligent knowledge-based system for product cost modellingis presented in this paper. The developed system has the capability of selecting a material, as well as machining processes and parameters based on a set of design and production parameters; and of estimating the product cost throughout the entire product development cycle including assembly cost. The proposed system is applied without the need for detailed design information, so that it can be used at an early design stage, and, consequently, redesign cost and longer lead time can be avoided. Hybrid knowledge representation techniques, such as production rules, frame and object oriented are employed to represent manufacturing knowledge. Fuzzy logic-based knowledge representation is applied to deal with uncertainty in the knowledge of cost model to generate reliable cost estimation.This paper deals with cost modelling of both a machining component and an injection moulding component, which is a process that gives high production rates, excellent quality and accuracy of products, and low manufacturing cost. Based on the analysis of the moulded product life cycle, a computer-based cost model was developed which integrated the relationship between cost factors, product development activities, and product geometry. The estimated cost included the costs of material, mould and processing. The system has been validated through a case study.

Challenges in enterprise resource planning implementation: state‐of‐the‐art

Purpose – The purpose of this paper is to present an integrative and detailed review of the critical factors that cause enterprise resource planning (ERP) implementation failures, based on an in‐depth literature review (1997‐2009).Design/methodology/approach – Keywords relating to the subject of this paper were defined, and used to search web engines and journal databases for papers on ERP implementation failures. These papers were further analysed and classified into various categories.Findings – Nine factors are found to be critical in the failure of ERP implementations: excessive customisation, dilemma of internal integration, poor understanding of business implications and requirements, lack of change management, poor data quality, misalignment of IT with business, hidden costs, limited training and lack of top management support.Research limitations/implications – The paper proposes the development of a framework to address each ERP implementation failure factor in its entirety based on the frequency...

A design to cost system for innovative product development

Abstract This research paper presents a prototype object-oriented and rule-based system for product cost modelling and design for automation at an early design stage. The developed system comprises a computer aided design (CAD) solid modelling system, a material selection module, a knowledge-based system (KBS), a process optimization module, a design for assembly module, a cost estimation module and a user interface. The system development process has passed through four major steps: constructing the knowledge-based and process optimization system; developing a design for assembly module; integrating the KBS with both a material selection database and the CAD system; developing and implementing a fuzzy logic approach to generate reliable estimation of cost and to handle the uncertainty in the cost estimation model that cannot be addressed by traditional analytical methods. Two manufacturing processes, namely machining and injection moulding processes, were considered in the developed system. The main function of the system, besides estimating the product cost, is to generate initial process planning, including the generation and selection of machining processes, their sequence and their machining parameters, and to recommend the most economical assembly technique for a product and provide design improvement suggestions based on a design feasibility technique. In addition, a feature-by-feature cost estimation report is generated using the proposed system to highlight the features of high manufacturing cost. Two case studies were used to validate the developed system.

Towards lean product and process development

Successes in lean manufacture have led researchers and practitioners to consider extending ‘lean’ to different parts of the engineering enterprise, including product and process development (PPD). Lean product development (PD) has been understood to mean lean manufacture applied to PD, while the roots of lean PD – just like lean manufacture – go back to Toyota. This article presents the methodology adopted in order to pave the way towards a coherent lean PD model that combines lessons from the Toyota product development system (TPDS) with other best practises. The article provides a unique review of the lean PD research area, and a reference framework for the enablers that Toyota has employed for lean PD. An investigation of five engineering enterprises undertaken to search for evidence of the implementation of lean PD enablers through observation, document analysis and interviews is also presented. Some enablers have been informally applied, while few have been formally implemented, and no model was found to formally combine lean PD enablers into a coherent whole. This is the first article to critique attempts to describe lean PD and provide a definition for Lean PD.

Cost Engineering for manufacturing: Current and future research

The article aims to identify the scientific challenges and point out future research directions on Cost Engineering. The research areas covered in this article include Design Cost; Manufacturing Cost; Operating Cost; Life Cycle Cost; Risk and Uncertainty management and Affordability Engineering. Collected information at the Academic Forum on Cost Engineering held at Cranfield University in 2008 and further literature review findings are presented. The forum set the scope of the Cost Engineering research, a brainstorming was held on the forum and literatures were further reviewed to understand the current and future practices in cost engineering. The main benefits of the article include coverage of the current research on cost engineering from different perspectives and the future research areas on Cost Engineering.

Recent advances in e‐service in the public sector: state‐of‐the‐art and future trends

Purpose – This paper aims to thoroughly review the research literature concerning e‐service in the public sector (2000‐2009) for the purpose of summarising and synthesising the arguments and ideas of the main contributors to the development of e‐service research and explore the different perspectives. In addition, the paper attempts to identify the key characteristics of e‐service; and to gather conceptual perspectives on the nature, scope, and transformation to e‐service.Design/methodology/approach – A classification of the relevant publications that are concerned with the theory and application of e‐service is presented together with potential future research areas.Findings – Most of the literature has focused on the underlying perspectives of approaches to e‐service. It clearly acknowledges that contextual issues and factors influence e‐service. However, there is still no standard definition of the concept and vagueness about what exactly e‐service is, creating confusion and comparability issues, and m...