Faïz Gallouj

New modes of innovation: How services benefit industry

Despite the significance of services in the economic statistics, economic theories of innovation have tended to ignore them, or to assume that innovation in services consists of little more than adopting innovations developed in industry. This view is subjected to a critique based on three questions: (1) why is innovation in services misunderstood or neglected in economic theory? (2) what do field observations indicate are the principal forms of innovation in services? (3) how can these observations help to broaden and enrich the economic theory of industrial innovation?

Innovation in the Service Economy

In this book Faiz Gallouj propounds a theoretical framework which describes and evaluates the main approaches to analysing and understanding innovation in services. He provides interesting and extensive empirical material on the nature and sources of innovation in various services sectors and countries, and makes an original contribution both to theories of innovation in services and theories of innovation in general. Taking both an evolutionary and conventionalist stance, he demonstrates that services, and more importantly innovations in services, can be regarded as the new wealth of nations.

The Provider-Customer Interface in Business and Professional Services

On the basis of several national an international studies in the field of business and professional services the aim of this paper is to reconsider the core question of provider-customer interface. It first shows that the question of the relationships between internal and external business services may not only be posed in terms of subtitution but also in terms of complementarity and interaction. It then analysis the interface as a moment of truth (ie as a process of interaction, as a form of organization, and as part of both the clients and the consultants value chain) a moment of trust (based upon various modes of interaction and various logics of interface) and a moment of thrust (thanks to innovation).

Innovation as a loosely coupled system in services

The goal of this paper is to assess whether innovation in services can be described as a coherent and steady system. Our results are based on a survey of a great deal of theoretical but mostly empirical literature, including a European project called SI4S (Innovation in services and services in innovation). We first present some general characteristics of services and of service innovations. Then, we analyse some typical innovation patterns in services. These patterns are different versions or configurations of a model of actors and trajectories. The discussion of these different patterns leads us to the conclusion that innovation in services is not an institutionalised system but rather a loosely coupled system.

Productivity, Innovation and Knowledge in Services

Written by some of the most distinguished authors in the field, this book elucidates the critical and complex relationships between services, production and innovation. The authors discuss the limitations of current theories to explain service productivity and innovation, and call for a conceptual re-working of the ways in which these are measured. They also highlight the important role of knowledge in the production system and in doing so make an important contribution to a key debate which has emerged in the social sciences in recent years.

Innovation in hospitals: a survey of the literature

The literature on innovation in hospitals is relatively extensive and varied. The purpose of this article is to conduct a critical survey, and in particular to highlight the functional and occupational bias that characterises it, whereby the sole object of innovation is medical care, and that innovation is essentially the work of doctors. In order to achieve this objective, four different (complementary or competing) concepts of the hospital are considered. In the first, the hospital is seen in terms of its production function, in the second, as a set of technical capacities, in the third, as an information system, and in the fourth, as a service provider and a hub in a wider system of healthcare. In the latter approach, hospitals are regarded as combinative providers of diverse and dynamic services, able to go beyond their own institutional boundaries by becoming part of larger networks of healthcare provision, which are themselves diverse and dynamic. This approach makes it possible to extend the model of hospital innovation to incorporate new forms of innovation and new actors in the innovation process, in accordance with the Schumpeterian tradition of openness.

Services and the search for relevant innovation indicators: a review of national and international surveys

Having been ignored for a long time, innovation in services is now the object of institutional surveys at both the national and international level. The aim of this article is to review these surveys, which divide into groups reflecting a range of different theoretical approaches to innovation. It also attempts to examine (and to interpret in theoretical terms) the methodological limits of these studies, and in particular to highlight the difficulties of comparison that they entail. Copyright , Beech Tree Publishing.

Measuring innovation in a ‘low-tech’ service industry: the case of the Dutch hospitality industry

This article presents the findings of a survey among 613 firms in the Dutch hospitality industry adopting a demarcation perspective. The paper illustrates that innovation in this service industry is much higher and more varied than regularly reported. It further indicates that innovation activities in ‘low-tech industries’ can be in place with less formalized forms of (service) innovation management. Finally, it is shown that a higher innovation intensity is associated with better firm performance. Based on this, some implications for managing innovation in the hospitality industry are discussed. Finally, some fundamental issues in the measurement of service innovation are raised.

Public–Private Innovation Networks in Services

Contents: 1. Public - Private Innovation Networks in Services (ServPPINS) Faiz Gallouj, Luis Rubalcaba and Paul Windrum PART I: SERVPPINS: CONCEPTUAL AND ANALYTICAL FRAMEWORKS 2. How Public - Private Innovation Networks in Services (ServPPINs) Differ to Other Innovation Networks: What Lessons for Theory? Faridah Djellal and Faiz Gallouj 3. The Place of ServPPINs in the Range of Public - Private Collaboration Arrangements for Services Provision Gisela Di Meglio 4. Multi-agent Framework for Understanding the Success and Failure of ServPPINS Paul Windrum 5. A Life Cycle Based Taxonomy of Innovation Networks - With a Focus on Public Private Collaboration Lawrence Green, Andreas Pyka and Benjamin Schon PART II: PUBLIC - PRIVATE COOPERATION FOR INNOVATION IN SERVICES: STATISTICAL ANALYSES 6. Patterns of Public - Private Collaboration for Innovation in Europe Jorge Gallego and Luis Rubalcaba 7. Intellectual Property and University-Industry Technology Transfer Francesco Lissoni PART III: SERVPPIN CASE STUDIES IN HEALTH, KIS AND TRANSPORT 8. An Institutional Analysis of Innovation in Healthcare Services Doris Schartinger 9. The Co-production of Health Innovations Paul Windrum 10. Collaboration and Trust in a Public - Private Innovation Network: A Case Study of an Emerging Innovation Model Lars Fuglsang 11. Public - Private Partnerships in Hospital Innovation: What Lessons for Hospital Management? Faiz Gallouj, Celine Merlin-Brogniart and Anne-Catherine Moursli-Provost 12. (Where) Do the End-users Fit in ServPPINs? Lessons from Two Case Studies in Agro-environmental Knowledge Intensive Services Pierre Labarthe, Faiz Gallouj and Faridah Djellal 13. Weak Institutional Framework as Incentive for Service Innovation Maja Bucar, Metka Stare and Andreja Jaklic 14. Public - Private Innovative Networks in Services: The Crucial Role of Entrepreneurial Fit Jon Sundbo 15. ServPPINs as Instruments for Realizing System Innovations: Two Case Studies in Passenger Transport in Austria Matthias Weber and Barbara Heller-Schuh PART IV: PUBLIC POLICY FOR SERVPPINS AND SERVPPINS IN PUBLIC POLICY 16. From Market and Systemic Failures to an Integrative Approach for ServPPINs Bernhard Dachs, Oscar Montes, Iris Wanzenbock and Jorge Gallego 17. Policy Developments and Measures for Enhancing ServPPIN Dynamics Iris Wanzenbock, Luis Rubalcaba, Oscar Montes and Matthias Weber 18. Conclusions and Agenda for Future Research Faiz Gallouj, Luis Rubalcaba and Paul Windrum

Innovation in care services for the elderly

Ageing and innovation are usually considered to be contradictory phenomena. This article on innovation in care services for the elderly seeks to counter this established view. Taking as its starting point a definition of care services for the elderly that draws on the economics of services, the article advances a simple framework for analysing innovation in terms of ‘targets’. These targets, which make it possible to circumvent the usual economic categories (product and process innovation), are as follows: the various forms of assistance and residential provision for the elderly, the (tangible and intangible) technologies deployed, the services provided, the human environment (carers and relatives) and the institutional environment.