Fred Heath

Libraries act on their LibQUAL+[TM] findings : from data to action

* Preface * The Starving Research Library User: Relationships Between Library Institutional Characteristics and Spring 2002 LibQUAL+(t) Scores (Martha Kyrillidou and Fred M. Heath) * CONSORTIA * Defending and Expanding Library Turf--The Need for Scalable Consumer Research (Tom Sanville) * The OhioLINK LibQUAL+(t) 2002 Experience: A Consortium Looks at Service Quality (Jeff Gatten) * HEALTH SCIENCES LIBRARIES * Exploring Outcomes Assessment: The AAHSL LibQUAL+(t) Experience (Tamera Lee) * LibQUAL+(t) in a Problem-Based Learning (PBL) Medical School: The Case Study of the Medical Library and Peyton T. Anderson Learning Resources Center (LRC) at Mercer University School of Medicine in Macon, Georgia (Jan H. LaBeause) * The Evolution and Application of Assessment Strategies at the University of Colorado Health Sciences Center (Rick B. Forsman) * The LibQUAL+(t) Challenge: An Academic Medical Centers Perspective, Duke University (Richard Peterson, Beverly Murphy, Stephanie Holmgren, and Patricia L. Thibodeau) * An Academic Medical Library Using LibQUAL+(t): The Experience of the Galter Health Sciences Library, Northwestern University (James Shedlock and Linda Walton) * UNIVERSITY/COLLEGE LIBRARIES * Quantifying Qualitative Data: Using LibQUAL+(t) Comments for Library-Wide Planning Activities at the University of Arizona (Wendy Begay, Daniel R. Lee, Jim Martin, and Michael Ray) * Another Tool in the Assessment Toolbox: Integrating LibQUAL+(t) into the University of Washington Libraries Assessment Program (Steve Hiller) * Mining LibQUAL+(t) Data for Pointers to Service Quality at Wayne State University (Barton Lessin) * We Ask Them What They Thought, Now What Do We Do? The Use of LibQUAL+(t) Data to Redesign Public Services at the University of Pittsburgh (Amy E. Knapp) * LibQUAL+(t) Meets Strategic Planning at the University of Florida (Stephen R. Shorb and Lori Driscoll) * Using LibQUAL+(t) Data in Strategic Planning: Bowling Green State University (Lorraine J. Haricombe and Bonna J. Boettcher) * LibQUAL+(t) 2002 at Vanderbilt University: What Do the Results Mean and Where Do We Go from Here? (Flo Wilson) * Index * Reference Notes Included

Assessment and Continuous Planning: The Key to Transformation at the University of Texas Libraries

ABSTRACT Academic libraries are under continued pressure to provide quality services and resources in support of the educational needs of their institutions while experiencing shrinking budgets and calls for greater accountability. Since 2010, the University of Texas at Austin Libraries (“UT Libraries”) has been embedding in its organization a data-driven and data-supported continuous planning process that utilizes the Balanced Scorecard. The collection and analysis of assessment and performance data have been integrated into both the planning and evaluation phases of its strategy development. This article will provide a case study of how UT Libraries is employing assessment activities and continuous planning to transform itself through increased accountability and transparency, while empowering all staff to participate in charting the future of the organization.

The starving Research Library user: Relationships between Library institutional characteristics and spring 2002 LibQUAL+ scores

Abstract The relationship between library institutional characteristics such as volumes held, volumes added gross, current serials, total staff and expenditures, and the scores on the four LibQUAL+(™) service quality dimensions (Affect of Service, Access to Collections, Information Control and Library as Place) are analyzed across a group of 130+ libraries that participated in spring 2002 for the members of the Association of Research Libraries and the participating libraries that are not members. Service quality indices, especially as measured by the service affect dimension, appear to have a slightly inverse relation to collection investments reflecting the higher expectations and harder-to-meet demands of the research library user. Relationships between institutional characteristics and service quality indices are also explored for OhioLINK and AAHSL, the two consortia groups that participated in 2002.

The University of Texas: Looking Forward: Research Libraries in the 21st Century

ABSTRACT This paper provides an overview of strategic initiatives identified by the University of Texas Libraries to address the challenges of operating research libraries in an increasingly digital environment.

Documenting the Global Conversation: Relevancy of Libraries in a Digital World

ABSTRACT Disruptive technologies pose challenges to research libraries and universities similar to those confronting the music and publishing industries. Digital information resources and web-based discovery tools threaten to undermine the librarys traditional role as information provider. Research libraries should confront this challenge by embracing the technological tools of information discovery and stay focused on facilitating critical inquiry on the part of the university community

Panel 3: Into the Glass Darkly: Future Directions in the 21st Century

ABSTRACT Panelists look at publishing and scholarly communications from varied perspectives and discuss possible futures for interaction between publishers, libraries, and the research university.

LibQUAL+® (library quality), ProSeBiCA (development of new library services by means of conjoint analysis), and CAPM (comprehensive access to printed materials)

Purpose – The work described in this paper aims to reflect the natural evolution of longstanding dialogue between the Association of Research Libraries (ARL), Johns Hopkins University (JHU), and Bielefeld University.Design/ methodology/approach – This study looks at how each institution has combined library and assessment expertise and developed evaluation methodologies that emphasize different, but interrelated aspects of library services.Findings – The resulting tools may be viewed as an integrated decision support system (DSS) that can offer librarians and library administrators a comprehensive framework for choosing appropriate tools, methodologies, and resources for evaluation of both existing and future library services.Originality/value – This paper provides an excellent introduction and overview for practitioners new to the topics described.