Genevieve Johnson

Negative emotions in informal feedback: The benefits of disappointment and drawbacks of anger

Using the emotions as social information (EASI) model, this study investigated the emotional, attitudinal and behavioral reactions to failure feedback by manipulating negative emotional displays (angry, disappointed or none) and the position level and relational distance of the feedback source. Undergraduate students (N = 260) responded to an organizational failure feedback vignette and completed a subsequent performance task. Results demonstrated that guilt was the complementary emotional experience following displays of disappointment, while reciprocal anger followed displays of anger. These emotional reactions served as important mediators between the emotional displays paired with the feedback message and participant responses of social behaviors, creative task performance and perceptions of the feedback source. In addition, our findings indicated that negative emotions can have positive organizational and interpersonal outcomes. Guilt in response to disappointed displays resulted in beneficial behaviors and attitudes, while anger in response to angry displays was socially detrimental. The emotion displayed during feedback provision also served as a consistent contextual factor that did not interact with the position level or relational distance of the feedback source to impact behavioral and attitudinal reactions. Overall, this study indicates that discrete negative emotions have unique social-functional properties that require further investigation.

Discrediting in a Message Board Forum: The Effects of Social Support and Attacks on Expertise and Trustworthiness

Given the prevalence of online media today, credibility continues to be a popular subject of empirical research. However, studies examining the effects of discrediting strategies are rare. This issue is significant given the popularity of online media and the ease of such sources to spread misinformation. Therefore, the present study examines the effects of attacking the expertise and trustworthiness of a proponent of a major social issue. Results showed that support as well specific combinations of discrediting attack strategies significantly reduced message board readers perceptions of the proponents credibility. In addition, attacks on either the proponents expertise or trustworthiness resulted in a reduced likelihood of readers taking action with respect to the issue.

Management lore continues alive and well in the organizational sciences

Purpose – The purpose of this paper was to identify examples of management lore currently in the organizational sciences. Design/methodology/approach – The authors deliberated and developed a series of examples of management lore in the organizational sciences and surveyed management practitioners concerning their beliefs in the lore hypothesized. Findings – Pervasive beliefs that conflict with academic research exist in management practices. Although many of these ideas are commonly accepted as immutable facts, they may be based upon faulty logic, insufficient understanding of academic research, anecdotal evidence and an overdependence upon common sense. Buckley and Eder (1988) called these as examples of management lore. In this conceptual paper, we identify and discuss 12 examples of management lore that persist in day-to-day management practices. Topics we explore include personality, emotional intelligence, teams, compensation, goals, performance, work ethic, creativity and organizational citizenship...

Social Categorization, Moral Disengagement, and Credibility of Ideological Group Websites

Abstract. The online presence of ideological groups has enabled the dissemination of group beliefs and ideas through a variety of new media outlets. Websites have offered a way for these groups to share aspects of their ideology and to create a sense of shared identity. While ideological groups have been of interest for decades, little empirical research has examined their online presence. The aims of this study were to compare nonviolent and violent ideological group websites with each other and with nonideological websites with respect to social categorization, moral disengagement, and website credibility, and to examine the relationships of psychological processes to website credibility. A content analysis approach was used to rate 105 websites (violentxa0=xa032, nonviolentxa0=xa036; nonideologicalxa0=xa037) for aspects of social categorization, outgrouping, moral disengagement, content features of credibility, and structural features of credibility. Violent ideological group websites manifest a greater degree of ...

Ideological group persuasion

Participants viewed a conservative and liberal website.Endorsement of violence, credibility and website interactivity were manipulated.Results showed that participants had a disdain for the violent groups.High interactivity appeared to increase salience of credibility.Violence decreased individuals desire to take action. Ideological groups (both non-violent and violent) make extensive use of the Internet for recruiting and other purposes, yet little is known about the effectiveness of the influence of websites of differing ideologies on attitudes and behavior. Furthermore, although credibility and interactivity have been extensively studied in online settings, they have received scant attention with regards to ideological groups. Using a within-subjects design, this study explored how individuals attitudes, emotional reactions, behaviors and behavioral intentions are affected by two separate websites, with one promoting a liberal ideology and one promoting a conservative ideology. Results indicated that individuals preferred the liberal ideology, that violent websites led to higher negative affect and lowered perceptions of credibility than the non-violent websites, and that violence decreased the likelihood of taking action. Additionally, high interactivity increased the salience of the credibility manipulations with regards to their impact on the likelihood of taking action.