Goran Vukovič

Discrete event simulation of administrative and medical processes.

Background: Medical processes are often obstructed by administrative ones. The main issue in administrative processes is uneven workload resulting in an increased possibility of human errors. The system approach assures that medical and administrative processes are integrated. According to research reports and best practices, discrete event simulation is a proper method to implement the system approach. Methods: A detailed analysis of the administrative processes was performed using interviews, UML diagrams and flowcharts. Based on the data gathered from the information system and measurements on the site, the distribution of patient arrivals and service times were modelled. The aim of discrete event simulation models was to replicate the behaviour of the existing system (separate administration) and to simulate the changes proposed (joint administration). Results: Average utilizations of administrative personnel in 100 simulation runs for specific clinical departments are: 83.8 % at the Department of Rheumatology, 61.9 % at the Department of Hypertension, and 47.2 % at the Veteran’s Medical Unit. Should joint administration be applied, the average utilization of administrative personnel would be 74.3 %. Conclusions: Discrete event simulation provedthat joint administration would contribute to a more even workload distribution among administrative personnel, higher quality of service and easier human resource management. The presented approach can be efficiently applied to large-scale systems e.g. organizational changes of processes in Specialist Outpatient Clinics.

How Public Relations Impact on a Company’s Effectiveness

How Public Relations Impact on a Companys Effectiveness The role of public relations is dealing with the identification of organizations strategic public and developing communications programs for building solid, open and trusting relations with them. Many companies have taken a limited view of the impact that public relations can have on companys overall effectiveness. This paper consists of two parts: the theoretical framework for the role of public relations in the overall effectiveness of the company and an empirical analysis based on the primary data collected. We classified and analyzed different public relations factors (i.e. factors related to managing and implementing public relations) that influences the effectiveness of the company. We explored the correlation between public relations and a companys effectiveness and argued that public relations factors play a critical role in that effectiveness. We used linear regression and we found a significant linier relationship between the independent variable (public relations) and the dependent variable (company effectiveness).

Introduction of a Lesson: A Guarantee of Motivation? The Significance of the Lesson Introduction for Learners’ Activation Level in Business and Economics Teaching at German Vocational Colleges

Konferenca o razvoju organizacijskih znanosti je konferenca z najdaljso tradicijo na Univerzi v Mariboru in vsako leto poveže studente, raziskovalce, gospodarstvenike in predstavnike javne uprave, ki delujejo na podrocju organizacije in managementa. Tema letosnje, že 36. mednarodne konference o razvoju organizacijskih znanosti, je Odgovorna organizacija in se nanasa na sirino organizacije v njenem notranjem in zunanjem okolju. Odgovornost do zaposlenih, poslanstva, strategije, procesov, tehnologije, razvoja so samo nekatera izmed podrocij, ki jim mora organizacija slediti. Identiteta organizacije se izkazuje z njenim vsestransko odgovornim ravnanjem in kaže vrednost navzven pri kupcih ali uporabnikih storitev. V casu, ki ga živimo, smo vpeti v preplet tehnoloskega in socialnega napredka, ki nenazadnje rezultira v posamezniku in družbi nasploh. Ravnanje organizacije se ravno tako ne veže samo na delovanje v lokalnem okolju temvec zaradi globalnih razsežnosti ucinkuje tudi v mednarodnih dimenzijah. S temo konference želimo odpreti polje vprasanj in poiskati odgovore, ki bodo doprinesli k napredku organizacijskih ved. Materialni vplivi, komuniciranje, znanje in postenje ter nenazadnje ideal odgovornega ravnanja lahko kot pomembni dejavniki obvladujejo pogosto nemirne situacije v in izven okolja nasih organizacij. Ker smo casovno in prostorsko vpeti v vzorce, ki mnogokrat ne sledijo vec nasim preteklim izkusnjam, je nasa želja, da s srecanjem na konferenci stopimo v korak s casom in prepoznamo dobre prakse, izoblikujemo nove metode in se seznanimo z aktualnimi trendi, ki jih organizacije vsakodnevno živijo.Konferenca o razvoju organizacijskih znanosti je konferenca z najdaljso tradicijo na Univerzi v Mariboru in vsako leto poveže studente, raziskovalce, gospodarstvenike in predstavnike javne uprave, ki delujejo na podrocju organizacije in managementa. Tema letosnje, že 36. mednarodne konference o razvoju organizacijskih znanosti, je Odgovorna organizacija in se nanasa na sirino organizacije v njenem notranjem in zunanjem okolju. Odgovornost do zaposlenih, poslanstva, strategije, procesov, tehnologije, razvoja so samo nekatera izmed podrocij, ki jim mora organizacija slediti. Identiteta organizacije se izkazuje z njenim vsestransko odgovornim ravnanjem in kaže vrednost navzven pri kupcih ali uporabnikih storitev. V casu, ki ga živimo, smo vpeti v preplet tehnoloskega in socialnega napredka, ki nenazadnje rezultira v posamezniku in družbi nasploh. Ravnanje organizacije se ravno tako ne veže samo na delovanje v lokalnem okolju temvec zaradi globalnih razsežnosti ucinkuje tudi v mednarodnih dimenzijah. S temo konference želimo odpreti polje vprasanj in poiskati odgovore, ki bodo doprinesli k napredku organizacijskih ved. Materialni vplivi, komuniciranje, znanje in postenje ter nenazadnje ideal odgovornega ravnanja lahko kot pomembni dejavniki obvladujejo pogosto nemirne situacije v in izven okolja nasih organizacij. Ker smo casovno in prostorsko vpeti v vzorce, ki mnogokrat ne sledijo vec nasim preteklim izkusnjam, je nasa želja, da s srecanjem na konferenci stopimo v korak s casom in prepoznamo dobre prakse, izoblikujemo nove metode in se seznanimo z aktualnimi trendi, ki jih organizacije vsakodnevno živijo.

Some Aspects of Burnout in Nursing Homes

Abstract Nursing personnel in nursing homes for elderly citizens are exposed to a number of factors that contribute to possible burnout syndrome. For this reason, the set objective of the research was to measure the degree of burnout, check the correlation between the burnout syndrome and satisfaction at work, and psychosomatic symptoms, as well as to figure out the main characteristics of burnout syndrome among the nursing personnel in nursing homes for the elderly in Slovenia.

Enhancing the Effectiveness of Training through Information Feedback - The Case of Slovenia's Public Administration

Enhancing the Effectiveness of Training through Information Feedback - The Case of Slovenias Public Administration After the fall of the Berlin wall, the public administrations in Central and Eastern European countries have had to adapt to an enormous number of changes in a relatively short time. Their civil servants are still facing a constantly changing regulatory framework which needs implementation and enforcement, as well as new demands from the growing private sector and the citizens. These challenges can only be met if the civil servants are highly qualified and constantly updating their qualifications. A sound system of in-service training is therefore crucial to keep the public servants on equal footing with the rapidly changing environment. The research presented in this paper analyzed the practices of training evaluation as an information feedback in a branch of Slovene state administration. We analyzed the attitudes of employees towards evaluation with the assumption that there probably are notable differences between the attitudes of public servants depending on their demographic qualities. The results of the research, that 414 public servants have participated in, show that the position in the hierarchy has the strongest influence on their attitude towards evaluation. Empirical data also show that most of the employees are willing to participate in a continuous and objective training evaluation, but the leading public servants are less involved in the evaluation than expected.