Gustavo Abib

Observação participante em estudos de administração da informação no Brasil

Given the impact caused by the use of information and communication technologies in organizations in their economic and social environment, an increase can be observed in the study about social phenomena. Among the research methods that permit studying these phenomena in depth, participant observation stands out. It enables the researcher to obtain information about the field as an insider, permitting a view of details and of the sequence of events. Since the use of participant observation in studies of Information Management (IM) in Brazil is still incipient, this paper presents essential elements of the method, its main benefits, its difficulties and challenges faced for its adoption. For such, empirical studies of IM that adopted participant observation and a research experience with 12 months in the field were analyzed, discussing the lessons learned and presenting suggestions for promoting the adoption of participant observation in IM research.Given the impact caused by the use of information and communication technologies in organizations in their economic and social environment, an increase can be observed in the study about social phenomena. Among the research methods that permit studying these phenomena in depth, participant observation stands out. It enables the researcher to obtain information about the field as an insider, permitting a view of details and of the sequence of events. Since the use of participant observation in studies of Information Management (IM) in Brazil is still incipient, this paper presents essential elements of the method, its main benefits, its difficulties and challenges faced for its adoption. For such, empirical studies of IM that adopted participant observation and a research experience with 12 months in the field were analyzed, discussing the lessons learned and presenting suggestions for promoting the adoption of participant observation in IM research.

A DIMENSÃO SOCIAL NO ALINHAMENTO ESTRATÉGICO ENTRE NEGÓCIO E TI

Many studies on strategic alignment seek to test models and measure their effectiveness and their impact on organizations. They however fail to understand how the alignment is established and how the social dimension – a set formed by the organizational structure and actors, their relationships and their praxis – is a part of this process. This study adopted scoping literature review as a methodology to analyze, from the perspective of strategy as practice, the social dimension in the strategic alignment process. The purpose was to obtain a research agenda composed by research propositions. The authors hope that these propositions, once subjected to empirical research, contribute to strengthen the understanding of the social dimension in the strategic alignment process from a theoretical and a practical perspective.

A qualidade da informação para a tomada de decisão sob a perspectiva do sensemaking: uma ampliação do campo

Este ensaio teorico busca,sob a otica do sensemaking proposto por Weick(1995),analisar a qualidade da informacao no processo decisorio organizacional,sugerindo uma proposta para ampliar as tecnias utilizadas para mensurar a qualidade da informacao.Para tanto,conceitua informacao e processo decisorio;aborda os conceitos do sensemarking e discute as dimensoes da mensuracao da qualidade da informacao - apresentando os relacionamentos entre estas dimensoes e as propriedades do sensemaking propostas por Weick.Finalmente,o ensaio sugere-se uma agenda baseada na abordagem proposta para utilizacao em pesquisas empriricas e para analise em profundidade da aplicacao deste relacionamento.

A estrutura informacional no processo de decisão estratégica: estudo baseado na estratégia enquanto prática

This research aims to study the informational structure behavior at the strategic decision process of two cooperatives located in the state of Parana, Brazil. For the referenced analysis it was used the social relation practices emerged between the cooperatives and its cooperated staff and the analysis of the process as a competitive resource. The research kind was multicase one with descriptive and exploratory methodology and data analysis triangulation. The findings showed that the informational structure behavior has differences in use and importance when observed at different moments of the strategic decision process and at different hierarquical levels.

HR managers’ decision-making processes: a “reflective practice” analysis

Purpose - Human resources (HR) department managers play an important role in the processes of defining and implementing organizational strategies. From this perspective, decisions made by HR managers directly influence organizations’ competitiveness. There is a gap in the literature related to decision-making processes by these managers, particularly with respect to the subjective elements involved in them. This paper’s aim is to analyze HR managers’ strategic decision-making processes from the perspective of reflective practice. Design/methodology/approach - A qualitative study was conducted based on an analysis of five HR department managers’ strategic decision-making processes. Findings - The results indicate that reflection-in-action is one possibility for narrowing the gap between action and reflection in management practice, as this could contribute to improving strategic decisions; HR managers’ decisions are delimited by internal and external organizational issues; and these decisions involve intensive information sharing. Research limitations/implications - The results of this research contribute to extend the existing knowledge on reflection, one of the subjective elements that influences decision-making processes, and which has been identified as a subject in need of research by several authors (Eisenhardt and Zbaracki, 1992; Hambrick, 2007; Langley Practical implications - A better understanding of HR managers’ decision-making processes, particularly in the Brazilian context, which other organizations can use as examples of alternative choices for HR departments strategic management. For managers, reflection-in-action facilitates an effective decision-making process, increases self-knowledge, contributes to the processes of individual and organizational learning and improves managers’ global overview of their organizations. Originality/value - These results represent a development in understanding one of the subjective elements of HR department managers’ decision-making processes – reflection – and should help to improve the results of strategic decisions by these managers and by managers of other organizational departments.

EFEITO GOVERNO E CERTIFICAÇÃO NA INDÚSTRIA BRASILEIRA DE SOFTWARE

Este trabalho analisa o papel do Estado brasileiro como agente influenciador das estrategias de qualidade das empresas produtoras de software no Brasil. A partir dos dados coletados entre os anos de 1995-2009, conduziu-se um estudo longitudinal quantitativo e descritivo. Foram estudadas 2.229 empresas de software . Sob a perspectiva dos fundamentos da Teoria da Agencia e da Teoria dos Custos de Transacao, observa-se a conscientizacao da necessidade de certificacao no cenario internacional. A mudanca significativa no perfil das empresas pode ser observada pela adocao de modelos de certificacao para o setor, em especial o MPS.BR, especificamente desenvolvidos por agencias governamentais em parceria com universidades e entidades privadas. A capacitacao tecnologica das empresas foi obtida por meio de subsidios e apoio governamental, como incentivo a busca da competitividade nacional e internacional.

Demissão: Critérios importantes na tomada de decisão dos gestores

Knowledge about dismissal decision-making, particularly concerning the criteria used by managers in choosing who will be dismissed and why, is scarce. Considering the implications of such decisions for organizations and society, in this paper, we identify the seven most frequently used criteria in dismissal decisions and examine their importance for managers. We collected data through a survey among 385 managers and used the rational ranking and the multicriteria Analytic Hierarchy Process (AHP) to analyze them. The results show that commitment, performance records, and trust have the greatest impact on the dismissal decision, whereas interpersonal relationship, growth potential, and professional experience are considered secondary criteria. These results contribute to extending our knowledge about dismissal decisions and showing the most relevant criteria in these choices and the relevance assigned to each of the criteria so that greater transparency can be achieved.

Percepção de riscos na internacionalização do setor alimentício

The internationalization process of Brazilian organizations is gradually progressing. In international activities, the risk present in the domestic market increases due to the particular characteristics of the market in which the organization desires to introduce a product or service. Although under normal conditions it could said that it is necessary to analyze all the risks that could affect the organization, bounded rationality does not allow the manager to process all the information, be it through lack of knowledge or analytical capacity. Thus, the aim of this article is to understand the perceived risks associated with the internationalization of companies in the food sector. The guiding approach is a multiple case study, with semi-structured interviews, observation and document analysis. The results show diversity among organizations with regard to the concept of risk, differences between the kinds of risks considered and the influence of this perception on organizational practices. The contributions of the study include the construction of evidence coherent with the behavior theory of internationalization, which is more than a commercial and economic process, constituting a complex construction of reality influenced by the perception and attitudes of the managers involved.

Teoria dos Jogos: Um Estudo Bibliométrico sobre a Teoria dos Jogos nas Publicações Nacionais de 2004-2013

Dentre as varias areas que ainda influenciam na consolidacao e fortalecimento das Teorias da Administracao, destacam-se as Teorias Economicas, que alem de ser base para diversas correntes, proporcionou a Teoria dos Jogos (TJ), que auxilia no entendimento do processo de decisao de agentes e suas interacoes e tambem da embasamento para a construcao da capacidade de raciocinar estrategicamente, explorando as possibilidades de interacao dos agentes. Portanto pretende-se realizar um trabalho bibliometrico, sobre a producao academica nacional sobre a TJ nas revistas das areas de Administracao, Ciencias Contabeis e Turismo, entre os estratos A1-B2. De acordo com os resultados obtidos percebe-se que a que os estudos em TJ ainda sao incipientes no Brasil.

COMPETITIVE ADVANTAGE OF A FRANCHISEE IN THE SOFTWARE MARKET: THE CASE OF TOTVS

In highly competitive technology markets, such as the market in which Enterprise Resource Management (ERP) service providers do business, it has become of fundamental importance to understand the factors that create competitive advantages. This paper presents the support from the theoretical frameworks offered by the Resource-based View (RBV) and the Market-based View (MBV) to attempt to explain the competitive advantage held by Totvs Curitiba, a franchise of Totvs, which in turn is a Brazilian company that is a market leader in ERP service provision. In methodological terms, this is a Case Study for which data was collected during interviews and by observation and review of secondary documentary sources. The results suggest that the franchises market-leading position was built on a relationship, which is identifiable in the results of this study, between the strategies adopted, resources controlled and competences developed.