Hafid Agourram

Defining information system success in Germany

This article discusses the concept of information system (IS) success in Germany. The aim of the study is to explore how IS success is defined and perceived by a group of managers in Germany. The results show that culture does influence the perception of IS success. The study has many implications for both academic and practice communities. The results are especially important to multinational organizations that standardize IS in different cultures including Germany. The research case is a multibillion dollar Canadian multinational organization which decided to standardize an Enterprise Resource Planning (ERP) system in all its worldwide subsidiaries.

Defining Information System Success in France

The objective of this study is to explore how IS success is defined and perceived by a group of people in France. The results show that culture does influence IS success perception. The study has many implications for both academic and practice communities. The results are especially important to multinational organizations that standardize IS in different cultures, including France. The research case is a multibillion dollar Canadian multinational organization which decided to standardize an enterprise resource planning (ERP) system in all its worldwide subsidiaries.

Defining information systems success in Canada

Purpose – The aim of this research is to focus on information system success (IS success) in a multi‐cultural environment. The main objective of this paper is to explore how IS success is defined and perceived by people in Canadian national culture.Design/methodology/approach – This paper presents the partial findings of a doctoral thesis. The research case is a multibillion‐dollar multinational organization that decided to standardize an ERP system in its worldwide subsidiaries. Groups of managers in Canada were interviewed.Findings – The results develop new categories of IS success.Practical implications – The study has many implications for both academic and practice communities. The results are especially important to multinational organizations that standardize IS in different cultures, including Canada.Originality/value – This paper can be a starting point of a research program in the field of information systems.

The impact of collectivism on electronic customer relationship management performance in the Arab world

This paper argues that although the Collectivist cultural dimension may be a barrier to electronic commerce in collectivist cultures such as the Arab, Latin American and Chinese cultures, it may be a favorable and an encouraging context to Electronic Customer Relationship Management which can add more value to the traditional organizational model. This paper illustrates cases where in a specific culture, specific applications of information systems may be very popular and attractive while others may not.