Hazura Mohamed

An evaluation and selection problems of OSS-LMS packages

Abstract The evaluation and selection of inappropriate open source software in learning management system (OSS-LMS) packages adversely affect the business processes and functions of an organization. Thus, comprehensive insights into the evaluation and selection of OSS-LMS packages are presented in this paper on the basis of three directions. First, available OSS-LMSs are ascertained from published papers. Second, the criteria for evaluating OSS-LMS packages are specified.according to two aspects: the criteria are identified and established, followed by a crossover between them to highlight the gaps between the evaluation criteria for OSS-LMS packages and the selection problems. Third, the abilities of selection methods that appear fit to solve the problems of OSS-LMS packages based on the multi-criteria evaluation and selection problem are discussed to select the best OSS-LMS packages. Results indicate the following: (1) a list of active OSS-LMS packages; (2) the gaps on the evaluation criteria used for LMS and other problems (consisting of main groups with sub-criteria); (3) use of multi-attribute or multi-criteria decision-making (MADM/MCDM) techniques in the framework of the evaluation and selection of the OSS in education as recommended solutions.

Ad-hoc network design with multiple metrics using Taguchi's loss function

This paper presents an approach for tackling multiple metrics and various network parameters simultaneously to investigate the performance of wireless ad-hoc network routing protocols. The study uses Taguchis loss function to determine the best condition in yielding maximum throughput and minimum packet drop and routing overhead simultaneously for dynamic source routing (DSR) protocol. Studying the parameters one at a time or by trial and error until a first feasible design is found seems to be a common approach to design optimization. In this paper, the impact of ad-hoc network parameters such as terrain, network size, number of sources, packet transmitted rates, node speed and pause time on a multiple signal to noise ratio are investigated simultaneously. We present results based on simulation study according to Taguchi experimental design technique. Optimum levels of ad-hoc network parameters are suggested by using response table and response graph while contribution of significant parameter are estimated using analysis of variance (ANOVA). The results show that the terrain size, number of sources, transmission packet rates and nodes speed are the significant parameters affecting DSR performance in wireless ad-hoc networks.

Determinant Factors of Customer Satisfaction for E-Hailing Service: A Preliminary Study

E-hailing is an online transportation service that has emerged as the passengers’ favourite in transportation industry that involves interaction between customers and service provider. However, as customers in this era have more information and choice to choose any facilities, the service provider needs to satisfy and provide better service to their large number of customers especially for e-hailing service. Maintaining customer satisfaction is crucial for e-hailing’s service provider to sustain competitive advantages. Company-customer interaction is one of the definitions for value co-creation. Consequently, value co-creation approach has been used to increase customer satisfaction as the customers take part in creating the experiences and contribute value-in-context that will improve company’s performance. Therefore, this study aims to determine technological factors that influence customer satisfaction for e-hailing service by embedding value co-creation elements. Using design science research in information system methodology, the factors of customer satisfaction for e-hailing service are identified and classified based on outline of the study phases in sequences. In this paper, the components of value co-creation will be embedded by comparing the similarities between value co-creation model and existing customer satisfaction models from past researchers.

Postgraduate students experience in research supervision

The success and quality of postgraduate education depends largely on the effective and efficient supervision of postgraduate students. The role of the supervisor becomes more challenging with supervisory expectations rising high quality graduates. The main objective of this study was to examine the experiences of postgraduate students towards supervisory services for the duration of their studies. It also examines whether supervisory experience varies based on demographic variables such as level of study and nationality. This study uses a quantitative approach in the form of survey. Questionnaires were distributed to 96 postgraduate students of the Faculty of Information Science and Technology, Universiti Kebangsaan Malaysia. Data collected were analyzed using Statistical Package for the Social Science (SPSS 23.0) to get the frequency, mean and standard deviation. T-test was used to find the difference between demographic variables and supervisory experience. The findings overall showed that postgraduate ...

The Perception on the Importance and Satisfaction of UKM Lecturers Towards E-Learning Utilisation

e-Learning is an innovation in the world of education today. Universiti Kebangsaan Malaysia (UKM) has introduced its own e-Learning platform called SPIN in 2008. It was later changed to i-Folio in 2011 but still has the same primary function. Apart from these two systems, e-Learning can also be conducted using various mediums such as websites, blogs and social networking sites. A study has been conducted to determine UKM lecturers’ level of satisfaction of in utilising e-Learning. The sample consisted of 206 UKM lecturers from seven faculties. Overall, the study found that the lecturers are satisfied with the e-Learning utilisation. They feel that the e-Learning attributes in UKM involving the delivery of teaching information is at an acceptable level while the attributes that involve discussion in terms of scoring or forum which has a low priority and considered not that important when utilising e-Learning. The quality of utilising e-Learning in UKM is at an acceptable level. In addition, only in the Faculty of Islamic Studies, there is a relationship between the frequency of lecturers utilising e-Learning and the importance of utilising e-Learning.

Preliminary study disruption in small and medium enterprise supply chain

The purpose of this paper is to identify the disruption factors that influence the performance of the supply chain in SMEs. Based on a detailed literature review, four disruption dimensions were product, employee, organization and property selected as a basis in identifying disruption in supply chain. The preliminary data were gathered through a structured questionnaire and interview involving various sector of respondent. Findings shows that disruption of natural disaster is not the only disruption that affect the supply chain. The factors effect the performance supply chain was caused by transportation, machine, problem of human resources, lack of resources and also financial factors.

A study on the factors affecting customer satisfaction in online airline services

With the growing importance of the internet in business, the quality of online services is playing an increasingly important role in determining customer satisfaction. One of the problems of many airline industries is how to measure customer satisfaction regarding their experience of using online services. This study seeks to determine factors affecting customer satisfaction with online airline services. The study adapts SERVQUAL and Nusair and Kandampullys model to determine factors that affect online airline service customers. Five service quality factors were selected: tangibility, information quality, responsiveness, trust and personalisation. Data collected through a web-based survey of 213 online airline service users suggest that three service quality factors - tangibility, trust and personalisation - have significant influences on customer satisfaction. This study provides a contribution to both theory and practice.