Helga Cristina Hedler

Representação social do cuidado e do cuidador familiar do idoso

This article addresses the social representation of care recipients and of family care providers for the elderly. It is a qualitative study that evokes the terms care recipient and care provider in interviews in a residence for fifteen elderly people with functional health dependencies, along with their family care providers. The results indicate, as a central core of the social representations, feelings of love, care, patience and health. The social meaning of care recipient, in conflict with the experience of suffering of the care providers, assumes a function that creates a physical and emotional burden for these care providers. The gender inequality present among these care providers also implies a need to reflect on care providers as a public policy issue.

Barreiras à comunicação organizacional: um estudo em uma organização pública do governo do Distrito Federal

Pesquisa de clima organizacional realizada em 2011 por consultoria externa especializada no âmbito de uma agencia do governo do Distrito Federal apontou a necessidade de elaboracao de planos de comunicacao integrativos que previssem acoes de curto, medio e longo prazo, a fim de melhorar a comunicacao interna e externa da organizacao. Com o apoio em revisao de literatura enfocando gestao do conhecimento, teoria da comunicacao e cultura organizacional, realizou-se estudo de natureza qualitativa, mediante grupo focal, envolvendo dez gestores e dez servidores publicos da referida agencia, sobre barreiras a comunicacao interna entre suas unidades administrativas. A transcricao das falas durante os grupos focais aplicou-se analise de conteudo categorial tematica. Como resultado, observou-se a existencia de barreiras a comunicacao nos niveis individual e organizacional. As categorias originadas foram i) Dissonância informacional e cognitiva (nivel individual); ii) Desintegracao informacional (nivel organizacional); e iii) Redes pessoais e computacionais (nivel individual e organizacional). Conclui-se que a disseminacao, criacao e compartilhamento de informacoes dependem nao somente da existencia de sistemas de informacao da organizacao, mas sobretudo da percepcao e dos valores de individuos.

Eliciting and defining requirements based on metaevaluation: the case of the CRAS 2008 Census

The Brazilian Ministry of Social Development and Fight against Hunger (MDS) regularly promotes the evaluation of its social programs, such as those developed in the Reference Centers for Social Assistance (CRAS). Such evaluations make use of a web system that supports the collection and processing of information as well as the dissemination of its results to local, regional and central government officials through the so-called CRAS Census. A meta-evaluation of the CRAS 2008 Census was carried out based on criteria specified by the Joint Committee (1994), from which we elicited requirements that enabled improvements of the web system. The article reports new requirements elicited from the meta-evaluation of the CRAS 2008 Census, held in the period 2009-2010. The approach of meta-evaluation as an alternative source of requirements elicitation took into consideration results from evaluations of social programs in order to identify system problems without the usual need of intense interaction with users. This approach revealed opportunities for improvements in the evaluation process that led to the elicitation of requirements for the computerized system. Some of the elicited features were incorporated into the Census 2010 and others may be incorporated in future censuses.