Herbert S. Dordick

Universal service in post-divestiture USA

Despite concerns that divestiture of AT&T would destroy the traditional commitment to universal service in the USA, telephone penetration has continued to grow. This article uses the most recent data available from the Federal Communications Commission to examine penetration among low-income families in terms of changes in basic rates, involuntary disconnections and access to service. It is found that federal and state telephone assistance programmes have contributed significantly to penetration growth. However, we need a much better understanding of how socioeconomic, cultural and geographical factors affect telephone habits.

Network information services: The emergence of an industry

The authors discuss the characteristics and benefits of network information services (NIS), which are developing into an important new industry likely to have profound effects on society. Many of the services and possible applications are described. Three scenarios are analysed, in which the future of the industry may be directed by technology, the market, and policy issues. It is concluded that consumers and small businesses are unlikely to be able to achieve sufficient economies through NIS by the end of the century to make much use of the services provided. Large and medium companies, however, will be served by a diversified, multi-network marketplace. The issue of equality of access to information will become of significant public concern.

The information society in California: Social factors influencing its emergence

The authors identify three elements which will influence Californias future. First, demographic shifts in the states population have altered Californias ethnic and cultural foundations. Second, the state educational system does not seem prepared to train larger numbers for information work, especially members of its growing ethnic population. Third, almost half the states workforce is now employed in information-oriented work, whether in the industrial, service, or agricultural sectors. The authors demonstrate that the interaction of these elements has profound implications for Californias development.

Social services and telecommunications: Innovation in human services delivery

This article presents an analysis of the current state of adoption of telecommunications technologies by organizations and individuals who work in human services. It examines the barriers to use of innovations and suggests the future course of acceptance for the different technologies. Radio and telephone appear to have the fewest barriers to adoption, and it is likely that as consumers become more accustomed to advanced technologies in their homes, they will be more likely to accept them in the workplace.

Perspectives on national cable policy: Focusing the issues

Abstract Debate over the nature and desirability of a national cable policy for the United States has gained increased attention with U.S. Senate passage of cable legislation in 1983. This article delineates the developing positions and issues of this debate by an analysis of testimony before Congress. Where possible, various positions of this debate are illuminated by data drawn from cable literature, government documents, and a survey of American local governments conducted by the National League of Cities. This analysis highlights the degree to which the debate over cable policy reflects fundamental differences of opinion over the proper role and scope of government in American business generally and communications in particular.