Howard M. Lee

Selective security masking within recorded speech utilizing speech recognition techniques

Computer-Implemented Call Center Architecture And Method For Optimizing Customer Experience Through In-Band Expert Intervention

Computer-Implemented System And Method For Protecting Sensitive Information Within A Call Center In Real Time

System And Method For Providing Customer-specific Ongoing Call Center Assistance With The Aid Of A Digital Computer

Detecting events for use in an automated call center environment

System and Method For User Notification Regarding Detected Events

System and Method for Providing Ongoing Call Center Call Assistance with the Aid of a Digital Computer

Protecting sensitive information within a call center in real time

Dynamically providing guidance during customer interactions

Protection d'informations sensibles dans un centre d'appels en temps réel