Ikramul Hasan

Intention to use advanced mobile phone services (AMPS)

This paper aims to examine the influence and applications of both the technology acceptance model (TAM) and the diffusion of innovation (DOI) model on the intention to use advanced mobile phone services (AMPS) among Bangladeshi users. It also seeks to examine the moderating role of attitude towards use in the AMPS research model. This is a quantitative study. A questionnaire was developed from previous studies and data were collected from young people between 18 and 31 years of age in Dhaka, Bangladesh. Regression was employed to test the hypotheses. The results indicate that perceived usefulness and compatibility are key factors for using AMPS, while other factors such as perceived ease of use and complexity are not as significant. Findings also confirm that attitudes towards use play a moderating role between perceived usefulness/complexity and intention to use AMPS. Future research is required as this paper focuses only on the younger age range in Dhaka, Bangladesh. Findings indicate that AMPS can be used by younger segments of the population if the elements of TAM and DOI theory are emphasized. The paper reinforces the body of knowledge relating to AMPS in the telecommunications industry.

Organizational culture, structure, technology infrastructure and knowledge sharing

Purpose – This paper aims to examine how organizational culture, structure and technology infrastructure influence knowledge sharing. Design/methodology/approach – This study is based on quantitative research, administered on 90 managerial staff in multinational corporations (MNCs) based in Malaysia. Findings – The paper explains the role of organizational cultural and structure on knowledge-sharing processes in MNCs, with the moderating effect of technology infrastructure. Learning and development, top management support and centralization are positively related to knowledge sharing, using technology infrastructure as a moderator. Research limitations/implications – The findings will help MNCs to create an appropriate environment of knowledge sharing. However, the research is limited to MNC’s in Penang, Malaysia, only. Furthermore, similar research can be extended to MNCs in other Asian countries with a larger sample which may bring more statistical power and, thereby, increases generalizability. Practic...

The role of technology and socialization in linking organizational context and knowledge conversion: The case of Malaysian Service Organizations

Abstract This case study illustrates the effects of organizational contexts (e.g., structure and climate) on knowledge conversion, along with the mediating effect of socialization and the moderating impact of technology. Using the hierarchical regression methodology in the Malaysian service sector, this article argues that socialization has a significant effect on knowledge conversion. The case analysis underlines the issue that arise when socialization serves as both a dependent variable (to organizational context variables) and an independent (mediating) variable (to knowledge conversion). However, technology does not act as a moderator between organizational context and knowledge conversion. This paper brings them together to explain their linkage through mediation by socialization and moderation by technology, and to quantify the relationship.

Factors Affecting Knowledge Transfer in Public Organization Employees

Managing knowledge is considered an essential resource for both public and private sector organizations. Effective transfer of knowledge (KT) among the employees could give a better platform in public entities to serve its clients in a more innovative and efficient way. In the context of Southeast Asia, studies on KT in public offices in Brunei compared to that in Singapore and Malaysia is relatively low. This study has made an attempt to investigation the relationship between cultural elements (trust, communication between employees, rewards and learning & development) and Knowledge Transfer with organizational socialization as a moderating variable. A structured questionnaire survey was conducted to collect responses from a range of public sector employees. In results the findings reveal that there is a significant relationship between learning & development and KT, but the hypotheses related to the other three variables: trust, communication and reward remain insignificant. On the other hand with the moderating effect trust shows significant influence over KT in building relationship with help of socialization.

Total quality management and job satisfaction among the bank employees

Total quality management (TQM) is one of the popular practices among management practitioners for the last two decades. Most corporations/firms, nowadays, consider TQM as a source of competitive advantage. This paper aims to investigate the relationship between TQM elements and job satisfaction. This study is a quantitative research by nature. A questionnaire was developed from the previous studies and was used in this research. Regression was adopted to test hypotheses. The results of the study reveal that three independent variables, namely teamwork, organisational culture and reward and recognition have positive and significant relationships with job satisfaction. On the other hand, no significant relationship between organisational trust and job satisfaction was evidenced. The findings of this study may contribute significantly to the development of new knowledge, and help understand how TQM elements work in the banking sector of Bangladesh.

Does it Pay to be Socially Responsible? Comparative Evidence from a Developing Country

The purpose of this research is to examine the changes in the relationship between institutional investment (II) and corporate social performance (CSP) of the public listed companies in Bangladesh between 2008 and 2012. A sample of 152 listed companies from the Dhaka Stock Exchange (DSE) was used and information was derived from knowledge-based questionnaires, annual reports, various websites, newspaper articles, government and industry-based regulations and policies, and CSR reports. The data collected are used to measure the CSP index patented by Ahmed, Islam, Mahtab and Hasan (2012). Moreover, statistical analyses (i.e., correlation and regression) are performed to examine relationship between II and CSP where industry, leverage, profitability and size were considered as control variables in the study. This article ascertained that II has increased slightly from an average of 13.73 per cent in 2008 to 14.94 per cent in 2012. The values of CSP also improved from a mean of –52.30 to –13.71 during the same period. Despite these positive changes, the findings from this study show that though a positive relationship between II and CSP exists in Bangladesh, it is still not significant. This article revealed that new regulations did have a positive impact in the levels of CSP in the public listed companies in Bangladesh.