Iris Reychav

Bridging intention and behavior of knowledge sharing

Purpose – This paper seeks to present an innovative scale that sheds light on the ways in which intentions to share explicit and tacit knowledge impact actual knowledge-sharing behavior. Design/methodology/approach – Survey data were collected from a total of 278 hi-tech workers. Structural equation modeling (SEM) was used to assess the research model. Findings – SEM shows that the intention to share explicit knowledge influences explicit knowledge-sharing behavior to an equal extent both directly and indirectly. By contrast tacit knowledge-sharing behavior is influenced directly to a greater extent by the intention to share tacit knowledge and less indirectly by the intention to share explicit knowledge. Research limitations/implications – The study provides a potential tool that may be applied by managers for the purpose of measuring explicit and tacit knowledge-sharing intention and behavior. Its limitations are due to the limited socio-economic and geographic variability of the companies and people that were studied, which may need further studies to substantiate. Originality/value – Whereas there is a consensus as to the need for and the benefits of sharing knowledge, there are no tools for measuring the roots of sharing behavior. The scale presented here captures the underlying intention, measures it, and assesses the resulting behavior.

Trust: an antecedent to employee extra‐role behaviour

Purpose – This study seeks to examine antecedents of perception of trust as a foundation for extra‐role behaviour in the public sector non‐profit organisations.Design/methodology/approach – A total of 1,600 questionnaires were distributed and 329 questionnaires were returned from five different non‐profit local government authorities in Australia.Findings – It was found that perceptions of trust in management, psychological support, management values and rewards were strong antecedents of employee perceptions, which in turn were positively correlated with employee extra‐role behaviour. Employee participation in decision making and contributions from autonomous employees were strong indicators of extra‐role behaviour, whereas intrinsic job motivation and the sharing of knowledge were found to be weaker indicators of discretionary extra‐role behaviour.Research limitations/implications – The study was based on the voluntary response of employees of five independent local government authorities in Australia. ...

Knowledge exchange in the shrines of knowledge: The how's and where's of knowledge sharing processes

Academic conferences are places of situated learning dedicated to the exchange of knowledge. Knowledge is exchanged between colleagues who are looking to enhance their future research by taking part in several formal and informal settings (lectures, discussions and social events). We studied the processes of knowledge sharing and the influence of the use of IT at the International Conference of Information Systems (ICIS2007) held in Montreal. We describe the categories of knowledge content shared at the conference. Two forms of knowledge sharing were analyzed: formal, guided, planned knowledge sharing in lectures or discussions, and informal knowledge exchange during social events. Data were collected from 274 participants at the conference. The intensity of knowledge sharing in the formal settings was higher compared to the informal settings and was perceived as contributing to future research and to the creation of social relationships. In contrast, informal knowledge sharing contributed mainly to job enhancement and to the initiation of meetings. The discussion centers on planning and evaluating conferences in terms of seeking, creating and sustaining knowledge sharing.

Mobile collaborative learning

Role of individuals in mobile collaborative learning (MCL).Role of mobile tablets in facilitating mobile collaborative learning (MCL).Effectiveness of individual/group learning through text/video. Supporting mobile collaboration in education and within organizations is a challenging task. This study seeks to shed light on mobile collaborative learning (MCL) by examining the relationships between the learning process (i.e., peer-influenced learning and individual cognitive absorption) and learning impact (i.e., satisfaction, perceived understanding and performance), especially the role of individual learning in groups. The effectiveness of MCL is examined through two types of content delivery, namely video and text. A research framework was proposed that is grounded in learning and cognitive absorption (CA) theories. A set of field experiments was designed and conducted with 1131 secondary students (347 groups) to understand the MCL process and learning impact with mobile tablets in both individual and group settings. Significant differences were found between content delivery types in both individual and group learning modes in regard to how the learning process influences learning impact. Moreover, performance and satisfaction with texts is higher with mobile groups, while videos are more influential for individual learning. Lastly, the study implications and future research directions are discussed.

Understanding mobile technology-fit behaviors outside the classroom

An increase in mobile device usage among college students has been documented in different countries. We provide a solid theoretical and empirical foundation for mobile learning in the context of distance education, and more guidance in terms of how to utilize emerging mobile technologies and to integrate them into their teaching more effectively. This research focuses on a deeper understanding of how learners use mobiles as learning tools outside the classroom. Our results are based on a specific population drawn from two different countries, in which the US (United States) population reflected students from the education field, while the students from Israel are drawn more from the engineering and science fields. The findings of this study contribute to the generalizations to the education field and information system designers who need to analyze and design mobile-learning (m-learning) applications to be used outside the classroom. Mobile usage varied significantly as a type of mobile device.No significant difference between Israel and USA in individual learning and collaborative learning.Mobile device usage explained variance over and beyond mobile device use for collaborative learning.Mobile device usage explained variance over and beyond mobile device use for individual learning.

Knowledge sharing in a trade show: A learning spiral model

Purpose – The aim of this study is to present and examine an innovative model of knowledge sharing and knowledge acquisition that enables learning in trade shows.Design/methodology/approach – A social exchange perspective was adopted to examine the inter‐firm relationships between customers and suppliers. These participants are looking for ways to increase respective adaptations. Data were collected from 654 respondents, half of whom were customers and half suppliers from five technology trade shows.Findings – A major finding is that knowledge sharing plays a significant role in trade shows, despite the hasty, flowing and highly dynamic nature of these events. It is the core process which fosters learning of both customers and suppliersResearch limitations/implications – The study is a first analysis into the knowledge‐sharing aspects of trade shows, and it is limited in the sense that learning, which is a prolonged process, should be investigated in more depth over time. Immediate implications could be t...

The Role of Knowledge Sharing in Raising the Task Innovativeness of Systems Analysts

This study examines the relationship between creativity and innovation at the individual level and how knowledge sharing mediates the relationship between these two constructs. A survey was conducted that measured individual creativity, innovativeness, and four types of knowledge sharing: explicit knowledge and tacit knowledge e.g., experience, know-how, and expertise sharing. It was postulated that the type of knowledge mediates the relationship between creativity and the innovativeness of task performance among systems analysts. The results show that creativity was positively related to task innovativeness. This relationship was mediated negatively by explicit knowledge sharing but positively mediated by tacit knowledge sharing based on know-how among project team members. These results have implications for system development and implementation projects.

Enhancing patient-doctor-computer communication in primary care: towards measurement construction

ObjectiveThe traditional dyadic dynamics of the medical encounter has been altered into a triadic relationship by introducing the computer into the examination room. This study defines Patient-Doctor-Computer Communication (PDCC) as a new construct and provides an initial validation process of an instrument for assessing PDCC in the computerized exam room: the e-SEGUE.Material and methodsBased on the existing literature, a new construct, PDCC, is defined as the physician’s ability to provide patient-centered care while using the computer during the medical encounter. This study elucidates 27 PDCC-related behaviors from the relevant literature and state of the art models of PDCC. These were embedded in the SEGUE communication assessment framework to form the e-SEGUE, a communication skills assessment tool that integrates computer-related communication skills. Based on Mackenzie et al.’s methodological approach of measurement construction, we conducted a two-phased content validity analysis by a general and expert panels of the PDCC behaviors represented in the e-SEGUE. This study was carried out in an environment where EMR use is universal and fully integrated in the physicians’ workflow.ResultsThe panels consisted of medical students, residents, primary care physicians, healthcare leaders and faculty of medicine members, who rated and provided input regarding the 27 behaviors. Overall, results show high level of agreement with 23 PDCC-related behaviors.ConclusionThe PDCC instrument developed in this study, the e-SEGUE, fared well in a rigorous, albeit initial, validation process has a unique potential for training and enhancing patient-doctor communication (PDC) in the computerized examination room pending further development.

Leveraging social networks in the adoption of mobile technologies for collaboration

Mobile devices such as tablets, smart phones, and portable computers are connecting users in a myriad of contexts. Social networks can be a benefit for individuals in the knowledge acquisition process, and group dynamics disclosed by Social Network Analysis provides a good basis for studying how mobile collaboration is affected by social networks. This study focuses on two aspects of social network mechanism, namely eigenvector centrality and network reciprocity. The assumption is that social networks influence mobile technology use behaviors, and can be optimized to leverage mobile collaboration. A series of controlled field experiments involving 327 groups were conducted to evaluate the differences between two modes of mobile collaborative settings: individual non-collaborative vs. group collaborative. Results indicate that by leveraging social networks in a mobile platform, study participants were able to positively heighten their collaborative knowledge acquisition process through enhanced group interactions and enjoyment. Network reciprocity and eigenvector centrality impact on mobile collaboration.Leveraging social networks in mobile collaboration enhances user enjoyment.Computer self-efficacy is influential in mobile collaborative process.User performance is improved by using social networks in mobile collaboration.

Information overload, psychological ill-being, and behavioral intention to continue online healthcare information search

Internet these days have been extensively used to access and search health information supplementing or substituting the traditional sources of online health information (OHI) like health professionals. With the increase in online health information search the production of health information on internet is also rapidly increasing. Due to the enormous volume of health information available on internet, it is hard to locate, process and manage the required valuable information effectively often overloading health information seekers. Information overload phenomenon occurs when more information is presented than the ability of information seekers to process and handle the information. Researchers argue that information overload phenomenon is significantly associated with health-related issues of information seekers. Therefore, the aim of this study is to empirically examine how OHI related information overload impacts the psychological state of information seekers and their behavioral intention to continue the use of OHI search. A research model based on Information Processing Theory and Theory of Planned Behavior is developed and tested using the data collected from 380 survey responses. The results show that perceived information overload has a positive impact on information seekers psychological ill-being influencing their behavioral intention to discontinue the use of OHI search. Theoretical and practical implications are discussed at the end of the paper. Information overload positively related with seekers psychological ill-being.Higher psychological ill-being negatively impact the intention to continue search.Filtering rules, user awareness, and shared content may reduce information overload.