Jae Jeung Rho

M-government: Opportunities and Challenges to Deliver Mobile Government Services in Developing Countries

Mobile Government (m-Government) is the use of mobile technologies within the government administration to deliver public services to citizens and firms. It is quickly emerging as the new frontier of service delivery, and transforming government by making public services more accessible to citizens. Governments in developing countries are increasingly making efforts to provide more access to information and services for citizens, businesses, and civil servants through wireless devices. However, providing strategically high impact m-services is beset with numerous challenges- complexity of different mobile technologies, creating secured networks to deliver reliable service, and identifying the types of services that can be easily provided on mobile devices. The scope of this study, therefore, is to identify and discuss some of the challenges as well as the opportunities for improving government performance. The objectives of this paper are, to discuss the main challenges and opportunities of m-government and to identify m-services that m-Government initiatives present for developing countries.

A socio-technical perspective on e-government issues in developing countries: a scientometrics approach

Many researchers have analyzed e-government literature as a whole or a specific area to focus on statistical methodologies, lessons learnt, or problem related to the area. However, no investigation from socio-technical perspective on e-government issues, in developing countries (DCs), has been carried out. Utilizing scientometrics approach, we analyzed and synthesized e-government (EG) literature that deals with the issues/topics in developing countries from the lens of socio-technical theory (STT). 145 articles from 7 core e-government journals published during the last decade were selected and reviewed for analyzing e-government literature related to developing countries. The growth pattern of e-government literature showed that e-government studies pertaining developing countries issues/topics have rapidly increased during the last decade; covering a range of topics/issues studied from socio-technical aspects. We found that e-government literature in developing countries has somewhat adopted a balanced approach and is moving away from a merely theoretical or conceptual bases toward an empirical foundation; however, the literature lacked depth and balance in terms of issues/topics discussed and methodologies applied. In the light of the findings, strengths, limitations, and future directions for e-government research in developing countries are discussed.

Effect of the Government’s Use of Social Media on the Reliability of the Government: Focus on Twitter

Abstract The social media have been well recognized as important spaces for providing the people with government service and PR policy and they have been utilized by most of the government entities. Therefore, we try to identify whether the social media can be used as tools to enhance the reliability of the government. This study indicates Twitter is different from other conventional channels not only in the form but also in substance. Therefore, the service prioritizing more on transparency, participation, and communication or relationship appears more desirable and is utilized to the maximum.

Why people use Twitter: social conformity and social value perspectives

Purpose – Based on social conformity and social value perspectives, the authors aim to empirically examine the critical role of social influences on Twitter user behaviour. Design/methodology/approach – An integrative structural model is developed to explain how social influences, which are divided into social conformity and social values, work with other salient factors such as the utilitarian and hedonic values to affect the use of Twitter. The partial least square method was used to verify the proposed model with usable data from 204 adult Korean Twitter users. Findings – Social conformity positively affects the frequent use of Twitter and it is mediated through perceived values such as the hedonic, utilitarian and social appearance values associated with Twitter use. While social appearance negatively affected the trustworthiness of information shared on Twitter, the social capital effect on Twitter use was insignificant. Research limitations/implications – This study has some limitations for general ...

E-learning motivation, Students' Acceptance/Use of Educational Portal in Developing Countries: A Case Study of Peru

We argue that e-learning motivation can play important rule in technology adoption and use and conversely technology use can foster student’s e-learning motivation. In addition, e-learning motivation has been mainly considered same as conventional learning motivation. But we propose that e-learning motivation is different than conventional learning. For e-learning motivation technology characteristic such effort expectancy must be incorporated. Moreover, there is no empirical proof of the role of students’ e-learning motivation on use and adoption of the e-learning system and vice versa in South American contexts. Thus the purpose of this research is to 1) empirically validate a modified UTAUT model, by adding “e-learning motivation” construct in a South American context, especially in the case of Peru 2). Try to figure out the role that e-learning motivation can play in the use and adoption of e-learning system vice versa. 3) In addition, we are considering “region” and “gender” as moderator in our model. Based on the findings we produced useful recommendations to policy makers and practitioners particularly in Peru and developing countries in general.

Trust in government's social media service and citizen's patronage behavior

We investigate trust in government social media and expansion in citizen patronage.We utilize a structural equation model and sample from Korean Facebook uses.Process and characteristic-based trust effect positively on government trust by social media.The formation of trust in government can be expanded into patronage intention and actual behavior. As governments across the world have decreased in perceived reliability and trust, they now need more stable and continuous tools to communicate with their citizens. In this context, many government agencies are attempting to use social media tools to communicate with the public and promote citizens trust. But, few studies have investigated the critical factors and antecedents of trust in government under social media context. Thus, this study empirically analyzes the antecedents and formation of citizen trust and expansion in actual citizen patronage behavior deploying structural equation model. The survey data was obtained from Korean population who used governments social media service. The results indicate that the formation of citizen trust in the government can be expanded into patronage intention toward social media and actual behavior. This study also demonstrates that factors related institutional-based trust, characteristic-based trust, and process based trust contribute to improving trust through government social media services. This study provides contribution as research that discovers the antecedents of trust in government social media use and it employs integrated perspective for the structural components of trust simultaneously.

Policy Role of Social Media in Developing Public Trust: Twitter communication with government leaders

Abstract Citizens’ trust in a government is critical when the government utilizes Twitter to communicate with the public. This research collected 398 questionnaire samples from Korean citizens who communicate with a central government department via Twitter and employed a structured equation analysis. The study discovered that tweets coming from a leading (or an executive) government officer (e.g., a minister) played mediation role in increasing citizens’ perception of credibility in governmental Twitter feed. Furthermore, the citizens’ trust in governmental media functioned as a moderator for expanding their trust in government from an agency level to the overall government.

An integrated framework for RFID adoption and diffusion with a stage-scale-scope cubicle model: A case of Indonesia

Abstract This study presents a comprehensive framework to identify dynamic radio frequency identification (RFID) adoption and diffusion from three different perspectives: stages of adoption, levels of analysis, and domain of issues. The main concern of this study is stages of adoption, which covers three phases in respect of the maturity of the RFID project and the sophistication of business applications and RFID technology. The level of analysis involves different units of analysis beyond the organization level, including the industry- and country-level, which is lacking in the current literature. To understand dimensions of RFID issues, a strategy, technology, organization, people and environment (STOPE) based approach was applied. An extensive review of prior literature was conducted to find various RFID success factors and the Delphi method was applied to find positions of these factors within the framework. Based on the Delphi, some factors belong to early stage of adoption, and some others persist in the later stages of adoption. At the country level, factors such as RFID national policy, RD strategy and environment were accepted as important domains. To find practical implications of the framework, a case study of Indonesia was conducted at each level of analysis. Analytic hierarchy process (AHP) was applied to identify most important factors and important domains of issues with respect to the factors from the Delphi results. At country level, RFID policy, vision of leadership and RFID potential market are the most important factors; strategy and environment are the most important domains.

Citizen patronage behavior of government social media services Extended perspective of perceived value with the moderating effect of media synchronicity

From the government’s position in which communication and relationships with its citizens are crucial, as social media grows in popularity, questions regarding how it is being used to communicate with citizens become important. Thus, governments should effectively utilize social media while considering the significant diversity of characteristics and risks that are inherent in social media, alongside reflecting on the potential for practical use as a channel for government service provision and communication. In particular, understanding a citizen’s perceived value of a government service through social media and social media’s media synchronicity under the characteristics of government services could provide significant insights into the government’s social media use. Also, it is meaningful to understand how attractiveness in e-government, which is the primary communication channel for G2C, affects citizen satisfaction of the government service provided with social media. We investigated the role of social media as a communication channel for enhancing citizen patronage behavior in government social media services and the effect of social media on their satisfaction depending on the perceived value using a structural equation. This study emphasizes the importance of appropriate understanding of the media characteristics of social media in order to increase citizen satisfaction with government social media services.

E-government service use intentions in Afghanistan: technology adoption and the digital divide in a war-torn country

In this article, we developed and tested an integrated model to predict intention to use e-government services by combining the concepts of technology adoption, the digital divide, and conflict literature through surveys of 360 citizens of Afghanistan. Using a partial least squares approach, we found that components of the access divide and the social divide have significant effects on intentions to use e-government services, and that the perceived intensity of civil conflict and perceived behavioral conflict moderate certain predictors of intention to use e-government services. Implications for e-government service adoption and delivery in digitally divided conflict zones in the contexts of research, policy and practice are also discussed.