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Jay Shaughnessy

Hewlett-Packard

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Publication

Featured researches published by Jay Shaughnessy.

Archive | 2004

Computer service using automated local diagnostic data collection and automated remote analysis

Philip A. Flocken; Ron L. Arrigo; Joshua D. Hawkins; Jacob Miner; Travis S. Tripp; Jay Shaughnessy; Yassine Faihe; Subalakshmi Parasuraman; Mark K. Vaszary; Noreen K. Lee; Patrick F. Macroberts

Archive | 2004

Computer support network with customer portal to monitor incident-handling status by vendor's computer service system

Travis S. Tripp; Philip A. Flocken; Joshua D. Hawkins; Noreen K. Lee; Jay Shaughnessy

Archive | 2006

Systems and methods for controlling error reporting and resolution

Joshua D. Hawkins; Phil A. Flocken; Jay Shaughnessy; Travis S. Tripp

Archive | 2003

Software agents incorporating message-driven beans for J2EE computing environment

Jay Shaughnessy; Philip A. Flocken

Archive | 2004

Agent administration console software for servicing failed requests

Jay Shaughnessy; Travis S. Tripp

Archive | 2006

Automated support notification

Srinivasu Togari; Jay Shaughnessy; Salman Halim; Michael Mccune

Archive | 2005

Console software for facilitating the administration of failures in agent services

Jay Shaughnessy; Travis S. Tripp

Archive | 2015

***WITHDRAWN PATENT AS PER THE LATEST USPTO WITHDRAWN LIST***Systems and methods for controlling error reporting and resolution

Joshua D. Hawkins; Phil A. Flocken; Jay Shaughnessy; Travis S. Tripp

Archive | 2007

Systemes et procedes de controle de signalisation et de resolution d'erreur

Joshua D. Hawkins; Philip A. Flocken; Jay Shaughnessy; Travis S. Tripp

Archive | 2007

Notification d'assistance automatisée

Salman Halim; Michael Mccune; Jay Shaughnessy; Srinivasu Togari

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Collaboration

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Travis S. Tripp

Hewlett-Packard

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Joshua D. Hawkins

Hewlett-Packard

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Philip A. Flocken

Hewlett-Packard

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Noreen K. Lee

Hewlett-Packard

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Michael Mccune

Hewlett-Packard

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Phil A. Flocken

Hewlett-Packard

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Salman Halim

Hewlett-Packard

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Srinivasu Togari

Hewlett-Packard

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Mark K. Vaszary

Hewlett-Packard

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Yassine Faihe

Hewlett-Packard

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