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Philip A. Flocken

Hewlett-Packard

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Publication

Featured researches published by Philip A. Flocken.

Archive | 2004

Method and system for maintaining persistance of graphical markups in a collaborative graphical viewing system

Swamy Mandavilli; Philip A. Flocken

Archive | 2004

Computer service using automated local diagnostic data collection and automated remote analysis

Philip A. Flocken; Ron L. Arrigo; Joshua D. Hawkins; Jacob Miner; Travis S. Tripp; Jay Shaughnessy; Yassine Faihe; Subalakshmi Parasuraman; Mark K. Vaszary; Noreen K. Lee; Patrick F. Macroberts

Archive | 2003

Automated customer entitlement system for vendor services

Travis S. Tripp; Philip A. Flocken

Archive | 2004

Computer support network with customer portal to monitor incident-handling status by vendor's computer service system

Travis S. Tripp; Philip A. Flocken; Joshua D. Hawkins; Noreen K. Lee; Jay Shaughnessy

Archive | 2004

Tiered multi-source software support using automated diagnostic-data transfers

Philip A. Flocken

Archive | 2005

Delivery of documents that accompany electronic mails

Philip A. Flocken

Archive | 2004

Remote software support agent system

Yassine Faihe; Philip A. Flocken

Archive | 2004

Using trend data to address computer faults

Philip A. Flocken; Travis S. Tripp; Yassine Faihe

Archive | 2003

Software agents incorporating message-driven beans for J2EE computing environment

Jay Shaughnessy; Philip A. Flocken

Archive | 2004

Remote software support agent system with electronic documents for troubleshooting

Yassine Faihe; Philip A. Flocken

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Travis S. Tripp

Hewlett-Packard

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Yassine Faihe

Hewlett-Packard

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Jay Shaughnessy

Hewlett-Packard

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Joshua D. Hawkins

Hewlett-Packard

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Noreen K. Lee

Hewlett-Packard

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Swamy Mandavilli

Hewlett-Packard

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Mark K. Vaszary

Hewlett-Packard

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