Jennifer Edson Escalas

Self-Construal, Reference Groups, and Brand Meaning

We propose that consumers purchase brands in part to construct their self-concepts and, in so doing, form self-brand connections. We focus on reference groups as a source of brand meaning. Results from two studies show that brands with images consistent with an ingroup enhance self-brand connections for all consumers, whereas brands with images that are consistent with an outgroup have a stronger negative effect on independent versus interdependent consumers. We propose that this differential effect is due to stronger self-differentiation goals for consumers with more independent self-concepts. We also find greater effects for more symbolic than for less symbolic brands. (c) 2005 by JOURNAL OF CONSUMER RESEARCH, Inc..

IMAGINE YOURSELF IN THE PRODUCT : Mental Simulation, Narrative Transportation, and Persuasion

Mental simulation has been defined as the cognitive construction of hypothetical scenarios, which are usually in the form of stories or narratives. The experiment in this paper examines the favorable effect of ad-encouraged mental simulation on ad attitudes and brand evaluations. A model is developed wherein mental simulation persuades via narrative transportation, defined as immersion into a story (Gerrig 1994; Green and Brock 2000). Transportation includes strong affective responses and low levels of critical thought, which, in turn, affect ad attitudes and brand evaluations.

Self‐Referencing and Persuasion: Narrative Transportation versus Analytical Elaboration

This article contrasts narrative self-referencing with analytical self-referencing. I propose that narrative self-referencing persuades through transportation, where people become absorbed in a story-in this case, in their storylike thoughts (Green and Brock 2000 ). When ad viewers are transported by these narrative thoughts, persuasion is not negatively affected by weak ad arguments. Conversely, analytical self-referencing persuades via more traditional processing models, wherein cognitive elaboration is enhanced by relating incoming information to ones self or personal experiences, which results in a differential persuasive effect of strong versus weak arguments. I also propose that ad skepticism moderates the effect of narrative transportation. My assertions are tested in two experiments in the context of mental simulation as a form of narrative self-referencing. (c) 2007 by JOURNAL OF CONSUMER RESEARCH, Inc..

Self-Identity and Consumer Behavior

Consumer researchers have recognized for a long time that people consume in ways that are consistent with their sense of self (Levy 1959; Sirgy 1982). Important thought leaders in our field have described and documented that consumers use possessions and brands to create their self-identities and communicate these selves to others and to themselves (e.g., Belk 1988; Fournier 1998; McCracken 1989). Although early research tended to focus on broad conceptual issues surrounding consumers and their sense of self, recent research takes a more granular approach, breaking down the relationship between identity concerns and consumption to look at the effects of specific self-related goals and of different aspects of self-identity on consumer behavior. For example, why would someone drive his Prius to work but drive his BMW to a blind date? Impression management? Value expression? Need for affiliation? The current collection of articles on self-identity and consumer behavior (appearing over the last two years) complements and adds to a growing body of work that has already appeared in JCR. Five of these six articles focus on specific relationships between self-identity-related goals and consumer behavior, exploring needs such as affiliation and distinctiveness, self-verification, and self-affirmation. The sixth paper explores the effect of identity activation on memory. The experiments in these articles fall into two paradigms. First, researchers threaten an aspect of self-identity to investigate how consumers engage in restorative behavior. In this paradigm, researchers may also allow consumers to bolster an aspect of selfidentity to mitigate the need for self-repair. Second, researchers measure or manipulate (prime) a particular aspect of self-identity or a particular identity-related goal to examine the effect on subsequent consumer behavior. Taken altogether, the papers in this collection provide us with a more nuanced understanding of consumer behavior as it relates to self-identity. While this collection of recent articles moves us forward, the wide variety of self-identity goals and countless aspects of self-identity make this an extremely fruitful area for future research. The first article, by White, Argo, and Sengupta, finds that consumers respond differently to self-threats depending on their self-construal. When independent selves are salient, a threat to the self activates the need to bolster self-worth through dissociation from identity-linked products, lowering preferences for such products. When interdependent selves are active, self-threat activates the need to belong, which manifests itself in an increased association with identity-linked products, enhancing product preferences. These findings persist across many different operationalizations of self-construal. Thus, how consumers restore their sense of self after a threat depends on which self-goal is activated, which in turn depends on the consumers’ self-construal. Next, the article by Townsend and Sood explores how the choice of an aesthetically pleasing product can affirm a consumer’s threatened sense of self. Rather than identify a specific social identity, the researchers link aesthetics to personal values. The choice of a highly aesthetic product can boost one’s self-esteem by confirming one’s value for beauty. The researchers show that the choice of a highly aesthetic product meets consumers’ needs to self-affirm after a self-threat by replicating the positive effects of selfaffirmation on a variety of downstream variables established in psychological research. For example, choosing a well-designed product increased openness to counterarguments and reduced commitment toward a failing course of action. The third article, by Ward and Broniarczyk, also falls into the self-threat paradigm. Here, the threat arises from a naturally occurring consumer setting: gift giving. Identity-incongruent gifts to close friends threaten consumers’ sense of self, while incongruent gifts to distant friends do not. Close friends are

Managing Brand Meaning through Celebrity Endorsement

Abstract Purpose We explore how marketers can manage brand meaning through the use of celebrity endorsements. We theorize that consumers look to celebrity endorsements for brand symbolism, which they appropriate to construct and communicate their self-concepts by forming self-brand connections (SBC). Methodology This research employs an experimental paradigm, with two empirical studies examining whether marketers can create meaning for their brands through the use of celebrity endorsements. Findings Study 1 finds that celebrity endorsement enhances SBC when consumers aspire to be like the celebrity, but harms them when consumers do not; furthermore, this effect is more pronounced when the brand image is congruent with the celebrity’s image. The effect is further moderated by the degree to which a brand communicates something about the user, with more symbolic brands having stronger effects than less symbolic brands. Study 2 finds that the effect of celebrity endorsement on SBC is augmented when consumers’ self-esteem is threatened. Consumers self-enhance by building connections to celebrities with favorable images or distancing themselves from those with unfavorable images. Practical implications These findings can help marketers’ decisions regarding when and whom to use as a celebrity endorsers by taking into account how consumers use meaning appropriated from celebrities when constructing the self.

Transformative Stories: A Framework for Crafting Stories for Social Impact Organizations

This article provides a framework to guide the construction of transformative stories by social impact organizations (SIOs) including nonprofit organizations, public policy entities, and for-profit social benefit enterprises. This framework is built from the integration of the academic literature on narratives and narrative construction relevant to SIO story construction. This transformative story construction framework outlines how SIOs can assemble and craft authentic and effective stories that convey the organizations impact, engage audiences, and call those audiences to action as well as how SIOs can develop and manage a portfolio of such stories. The framework also provides recommendations to guide the marketplace practice of transformative story construction by SIOs. Finally, the authors pose questions to engage SIOs in collaborative research to refine the practice of constructing stories with the power to transform.

Mental simulation and category knowledge affect really new product evaluation through transportation

We propose that when consumers encounter really new products (RNPs), defined as products that allow consumers to do something they have never been able to do before and whose benefits are often ambiguous at first, they spontaneously generate mental simulations in an attempt to assess the value of these products. When these self-generated simulations are in the form of sufficiently engrossing and vivid narratives, they can evoke transportation, a phenomenological experience of being “lost” in a story. We also assert that consumers with extensive experience in a related product category are most likely to produce vivid and absorbing simulations that lead to narrative transportation. When consumers are transported within their simulations, it ultimately enhances their overall evaluations of the RNP. Thus, we find that those with more product category knowledge evaluate RNPs more favorably than those with less knowledge, due to the extent to which they are transported by their thoughts.